Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01234615 ↗ ServiceMax

CVS • Preventive Maintenance • PSM

📍 CVS - CVS-08674 — 1390 South Rangeline Road, Carmel IN, 46032

Jan 2, 2025 → Feb 23, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2025 · Target: Jan 31, 2025
✗ SLA Missed (220 biz days late)
Active: 241 biz days
Paused: 43 biz days
🕐 Clock stopped: Completed (Feb 24, 2026)
236d
▶ Clock Running
Status: Created
Jan 2 → Dec 12, 2025
236 business days (counted)
Running total: 236 of ? biz days used
⏸43d
⏸ Clock Paused
Status: Ready for Release
Dec 12 → Feb 17, 2026
43 business days (not counted)
▶ Clock Running
Status: Assigned
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 236 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 17 → Feb 23, 2026
4 business days (counted)
Running total: 240 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 23 → Feb 24, 2026
1 business day (counted)
Running total: 241 of ? biz days used
Created: Jan 2, 2025 Completed: Feb 24, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 2 → Dec 12 Created ▶ Running 236 236
Dec 12 → Feb 17 Ready for Release ⏸ Paused 43 —
Feb 17 → Feb 17 Assigned ▶ Running 0 236
Feb 17 → Feb 23 Scheduled ▶ Running 4 240
Feb 23 → Feb 24 Tech On Site ▶ Running 1 241
Holding 280.2d (excluded)
Coordinators 5.0d
Field Work 0.7d
Billing 4.0d
✗ SLA Missed
Holding (excluded from total)
280.2 days
Coordinators
5.0 days
Over SLA
Field Work
0.7 days
Billing
4.0 days
Over SLA
Created: Jan 2, 2025 Due: Dec 31, 2026 Completed: Feb 24, 2026 (310 days early)
📅
284.0 days Total Age
⏱️
236.5d in On Hold Longest Stage
🔄
7 transitions Status Changes
⚠️
7.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 588 days old
🚨
Primary Delay 236.5 days stuck in "On Hold"
⏱️
Total Delay 7.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
236.5d
Ready for Release
43.7d
Scheduled
5.0d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Closed
2.8d / 1.0d SLA
Ready to Bill
4.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM
🔍 Technician Findings
System on, Counter - 073564
⚠️ Problem Description
Please Perform PM: PM Checklist can be found as a link in the work order under WO actions If Kiosk is not on the Sales floor request to speak to a manager to find out if kiosk is being stored in the back room or if it was disposed. Offer to help bring the kiosk to the salesfloor or advise that EMSAR can replace a disposed kiosk. If store does not want to bring the kiosk out of storage or if kiosk was disposed, close out work order with Repair code '37 Store intervention required' and document who you spoke with and outcome of conversation. Labor line shall be a trip charge. ***Important: Please make sure to document if kiosk is disposed or in storage*** If kiosk fails a PM, checklist is still required to be completed. Please use Code 35 - Follow up needed and detail in the Tech Findings, Work Performed and Final condition the result and cause for a follow up. Close out the work order. Dispatch will create a follow up repair work order to send parts.
📄 Description
90550,BP MONITOR,AD DISP,NO LIGHT

Timeline

📋
Work Order Created Jan 2, 3:17 PM
Work Order: WO-01234615
Type: Preventive Maintenance
Priority: PSM
🚨 237.0 business days
✅
Status: Ready for Release by Stephanie Ramen Dec 12, 1:08 PM
From: On Hold
To: Ready for Release
Duration in Previous: 343d 21h
🚨 44.0 business days
👷
▶
3 Technician Assigned Feb 17, 11:07 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Charles Ramen
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 66d 21h, 0m
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-02-19T19:00:00.000+0000
📅
Dispatch Scheduled by Charles Ramen Feb 17, 11:15 AM
Scheduled For: 2026-02-19T20:00:00.000+0000
📅
Dispatch Scheduled by Charles Ramen Feb 17, 11:28 AM
Scheduled For: 2026-02-19T20:30:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Charles Ramen Feb 19, 3:57 PM
Scheduled For: 2026-02-23T20:30:00.000+0000, 2026-02-23T20:00:00.000+0000
📅
▶
2 Dispatch Scheduled Feb 20, 12:35 PM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-02-23T14:00:00.000+0000, 2026-02-23T13:00:00.000+0000
⏳ 2.0 business days
🔧
Status: Tech On Site by Vincent Nyathi Feb 23, 5:18 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 6h
🚗
Travel Added Feb 23, 9:41 PM
Type: Travel
Status: Open
Qty: 6.8
⏱️
▶
2 2x Labor Added Feb 23, 11:06 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Vincent Nyathi
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 5h 48m, 0m
⏳ 2.3 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 26, 1:45 AM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 2h
⏳ 4.0 business days
📨
Status: Invoice Pending by Hannah Shaw Mar 3, 10:53 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 5d 9h
🧾
▶
2 Invoice Created Mar 3, 11:06 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 13m

Bottlenecks

Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 2.8 business days (threshold: 1.0 business days)
Exceeded by 1.8 business days
Ready to Bill
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Vincent Nyathi
Scheduled
Feb 23, 8:00 AM
Created
Jan 2, 3:17 PM
Invoice #
SM-255435

Work Details (3)

Name Type Status Qty Amount Date
WL-03117021 Travel Open 6.8 $0.00 Feb 23, 9:41 PM
WL-03117087 Labor Open 0.7 $194.25 Feb 23, 11:06 PM
WL-03117088 Labor Open 0.33333333333333 $0.00 Feb 23, 11:06 PM

Details