Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01234846 ↗ ServiceMax

CVS • Preventive Maintenance • PSM

📍 CVS - CVS-05614 — 627 West 21St Avenue, Covington LA, 70433

Jan 2, 2025 → Feb 20, 2026

✅ Completed
PSM Last business day of January 2025
Target: Jan 31, 2025
🕐 Clock stopped: Tech Off Site (Feb 20)
⏸ 27d excluded (parts wait + holding)
✗ SLA Missed (358d late)
Holding 266.2d (excluded)
Coordinators 32.1d
Field Work 0.8d
Billing 4.0d
✗ SLA Missed
Holding (excluded from total)
266.2 days
Coordinators
32.1 days
Over SLA
Field Work
0.8 days
Billing
4.0 days
Over SLA
Created: Jan 2, 2025 Due: Dec 31, 2026 Completed: Feb 20, 2026 (314 days early)
📅
296.5 days Total Age
⏱️
246.5d in On Hold Longest Stage
🔄
9 transitions Status Changes
⚠️
35.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 497 days old
🚨
Primary Delay 246.5 days stuck in "On Hold"
⏱️
Total Delay 35.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
246.5d
Ready for Release
19.7d
Assigned
5.3d / 0.5d SLA
Scheduled
26.7d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Tech Off Site
0.7d / 2.0d SLA
Closed
3.9d / 1.0d SLA
Ready to Bill
4.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
2/20 Jason - PM Incomplete - Arrived on site and attempted to locate the machine. The pharmacy stated they have not had the unit for a couple of years. Spoke to Duana Baggett, Ops Manager, who confirmed they were advised to discard the unit as no one services these unit. Unit is no longer on site.
🔍 Technician Findings
Unable to locate the machine
⚠️ Problem Description
Please Perform PM: PM Checklist can be found as a link in the work order under WO actions If Kiosk is not on the Sales floor request to speak to a manager to find out if kiosk is being stored in the back room or if it was disposed. Offer to help bring the kiosk to the salesfloor or advise that EMSAR can replace a disposed kiosk. If store does not want to bring the kiosk out of storage or if kiosk was disposed, close out work order with Repair code '37 Store intervention required' and document who you spoke with and outcome of conversation. Labor line shall be a trip charge. ***Important: Please make sure to document if kiosk is disposed or in storage*** If kiosk fails a PM, checklist is still required to be completed. Please use Code 35 - Follow up needed and detail in the Tech Findings, Work Performed and Final condition the result and cause for a follow up. Close out the work order. Dispatch will create a follow up repair work order to send parts.
📄 Description
90550,BLOOD PRESS MONITOR,W/TOPSIGN

Timeline

📋
Work Order Created Jan 2, 3:17 PM
Work Order: WO-01234846
Type: Preventive Maintenance
Priority: PSM
🚨 247.0 business days
✅
Status: Ready for Release by Stephanie Ramen Dec 12, 1:08 PM
From: On Hold
To: Ready for Release
Duration in Previous: 343d 21h
🚨 20.0 business days
👷
▶
2 Technician Assigned Jan 8, 4:27 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Release
To: Assigned
Duration in Previous: 27d 3h
⚠️ 5.9 business days
🗓️
▶
2 Status: Scheduled Jan 15, 1:05 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Rhea Berry
Scheduled For: 2026-01-29T17:15:00.000+0000
⚠️ 8.0 business days
📅
Dispatch Scheduled by Abby Jinerson Jan 26, 9:30 AM
Scheduled For: 2026-02-03T17:15:00.000+0000
⚠️ 7.0 business days
📅
Dispatch Scheduled by Abby Jinerson Feb 3, 2:51 PM
Scheduled For: 2026-02-12T17:30:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Laura Hill Feb 9, 1:47 PM
Scheduled For: 2026-02-23T17:30:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson Feb 10, 1:25 PM
Scheduled For: 2026-02-27T17:30:00.000+0000
⚠️ 8.0 business days
📅
Dispatch Scheduled by Abby Jinerson Feb 19, 12:55 PM
Scheduled For: 2026-02-20T17:30:00.000+0000
🔧
Status: Tech On Site by Jason Cunningham Feb 20, 11:57 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 35d 22h
🚗
Status: Tech Off Site by Jason Cunningham Feb 20, 12:18 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 20m
⏱️
▶
2 3x Labor Added Feb 20, 6:09 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Jason Cunningham
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 5h 51m, 0m
⏳ 3.9 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 26, 1:35 AM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 7h
⏳ 4.0 business days
📨
Status: Invoice Pending by Hannah Shaw Mar 3, 10:53 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 5d 9h
🧾
▶
2 Invoice Created Mar 3, 11:06 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 13m

Bottlenecks

Assigned
Duration: 5.3 business days (threshold: 4.0 business hours)
Exceeded by 4.8 business days
Scheduled
Duration: 26.7 business days (threshold: 2.0 business days)
Exceeded by 24.7 business days
Closed
Duration: 3.9 business days (threshold: 1.0 business days)
Exceeded by 2.9 business days
Ready to Bill
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jason Cunningham
Scheduled
Feb 20, 12:30 PM
Created
Jan 2, 3:17 PM
Invoice #
SM-255435

Work Details (3)

Name Type Status Qty Amount Date
WL-03114555 Labor Open 0.25 $0.00 Feb 20, 6:09 PM
WL-03114556 Labor Open 0.25 $194.25 Feb 20, 6:09 PM
WL-03114557 Travel Open 2 $0.00 Feb 20, 6:09 PM

Details