Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01234883 ↗ ServiceMax

CVS • Preventive Maintenance • PSM

📍 CVS - CVS-06941 — 118 East New Circle Road, Lexington KY, 40507

Jan 2, 2025 → Jan 12, 2026

✅ Completed
PSM Last business day of January 2025
Target: Jan 31, 2025
🕐 Clock stopped: Completed (Jan 13)
⏸ 28d excluded (parts wait + holding)
✗ SLA Missed (318d late)
Holding 267.2d (excluded)
Coordinators 1.3d
Field Work 1.0d
Billing 15.0d
✗ SLA Missed
Holding (excluded from total)
267.2 days
Coordinators
1.3 days
Field Work
1.0 days
Over SLA
Billing
15.0 days
Over SLA
Created: Jan 2, 2025 Due: Dec 31, 2026 Completed: Jan 13, 2026 (352 days early)
📅
268.0 days Total Age
⏱️
246.5d in On Hold Longest Stage
🔄
7 transitions Status Changes
⚠️
14.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 497 days old
🚨
Primary Delay 246.5 days stuck in "On Hold"
⏱️
Total Delay 14.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
246.5d
Ready for Release
20.7d
Scheduled
1.3d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
15.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM
🔍 Technician Findings
System on, Counter #112157
⚠️ Problem Description
Please Perform PM: PM Checklist can be found as a link in the work order under WO actions If Kiosk is not on the Sales floor request to speak to a manager to find out if kiosk is being stored in the back room or if it was disposed. Offer to help bring the kiosk to the salesfloor or advise that EMSAR can replace a disposed kiosk. If store does not want to bring the kiosk out of storage or if kiosk was disposed, close out work order with Repair code '37 Store intervention required' and document who you spoke with and outcome of conversation. Labor line shall be a trip charge. ***Important: Please make sure to document if kiosk is disposed or in storage*** If kiosk fails a PM, checklist is still required to be completed. Please use Code 35 - Follow up needed and detail in the Tech Findings, Work Performed and Final condition the result and cause for a follow up. Close out the work order. Dispatch will create a follow up repair work order to send parts.
📄 Description
90550,BP MONITOR,AD DISP,NO LIGHT

Timeline

📋
Work Order Created Jan 2, 3:17 PM
Work Order: WO-01234883
Type: Preventive Maintenance
Priority: PSM
🚨 247.0 business days
✅
Status: Ready for Release by Stephanie Ramen Dec 12, 1:08 PM
From: On Hold
To: Ready for Release
Duration in Previous: 343d 21h
🚨 21.0 business days
👷
▶
3 Status: Assigned Jan 9, 4:50 PM
Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Charles Ramen
Technician: Vincent Nyathi
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-01-12T18:00:00.000+0000
⏳ 1.9 business days
📅
Dispatch Scheduled by Charles Ramen Jan 12, 10:40 AM
Scheduled For: 2026-01-12T21:00:00.000+0000, 2026-01-12T18:30:00.000+0000, 2026-01-12T19:00:00.000+0000
📅
Dispatch Scheduled by Charles Ramen Jan 12, 2:38 PM
Scheduled For: 2026-01-12T17:30:00.000+0000
🔧
Status: Tech On Site by Vincent Nyathi Jan 12, 3:07 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 2d 22h
⏱️
3x Labor Added Jan 12, 10:48 PM
Type: Labor, Travel
Status: Open
Qty: 0.5, 3.1666666666667, 198
✔️
Status: Completed by Vincent Nyathi Jan 12, 11:09 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 8h 2m, 0m
📄
Status: Ready to Bill by Hannah Shaw Jan 13, 9:55 AM
From: Closed
To: Ready to Bill
Duration in Previous: 10h 44m
🚨 15.0 business days
📨
Status: Invoice Pending by Hannah Shaw Feb 2, 3:48 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 20d 5h
🧾
▶
2 Invoice Created Feb 2, 4:06 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 18m

Bottlenecks

Tech On Site
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.0 business hours
Ready to Bill
Duration: 15.0 business days (threshold: 1.0 business days)
Exceeded by 14.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Vincent Nyathi
Scheduled
Jan 12, 12:30 PM
Created
Jan 2, 3:17 PM
Invoice #
SM-252831

Work Details (3)

Name Type Status Qty Amount Date
WL-03062756 Labor Open 0.5 $194.25 Jan 12, 10:48 PM
WL-03062757 Labor Open 3.1666666666667 $0.00 Jan 12, 10:48 PM
WL-03062758 Travel Open 198 $0.00 Jan 12, 10:48 PM

Details