📍 CVS - CVS-06234 — 3200 South Santa Fe, Edmond OK, 73013
Jan 2, 2025 → Jan 6, 2026
✅ Completed
PSMLast business day of January 2025
Target:Jan 31, 2025
🕐 Clock stopped: Completed (Jan 6)
⏸ 23d excluded (parts wait + holding)
✗ SLA Missed (317d late)
Holding263.2d (excluded)
Coordinators2.0d
Field Work0.2d
Billing19.0d
✗ SLA Missed
Holding(excluded from total)
263.2 days
Coordinators
2.0 days
Field Work
0.2 days
Billing
19.0 days
Over SLA
Created: Jan 2, 2025
Due: Dec 31, 2026
Completed: Jan 6, 2026 (359 days early)
📅
263.5 daysTotal Age
⏱️
246.5d in On HoldLongest Stage
🔄
8 transitionsStatus Changes
⚠️
18.6d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Completed with significant delays
Invoiced • 497 days old
🚨
Primary Delay246.5 days stuck in "On Hold"
⏱️
Total Delay18.6 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
246.5d
Ready for Release
16.7d
Assigned
0.0d / 0.5d SLA
Scheduled
2.0d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Closed
1.6d / 1.0d SLA
Ready to Bill
19.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
I arrived on location and found said unit. I then inspected the unit and found unit in good working condition. I then function tested unit using manometer then testing blood pressure unit passed all test. I then cleaned and sterilized unit. I then removed the old PM sticker and placed new sticker to unit. Had manager sign authorization. Unit is in service
🔍Technician Findings
Pm of unit
⚠️Problem Description
Please Perform PM: PM Checklist can be found as a link in the work order under WO actions
If Kiosk is not on the Sales floor request to speak to a manager to find out if kiosk is being stored in the back room or if it was disposed. Offer to help bring the kiosk to the salesfloor or advise that EMSAR can replace a disposed kiosk. If store does not want to bring the kiosk out of storage or if kiosk was disposed, close out work order with Repair code '37 Store intervention required' and document who you spoke with and outcome of conversation. Labor line shall be a trip charge.
***Important: Please make sure to document if kiosk is disposed or in storage***
If kiosk fails a PM, checklist is still required to be completed. Please use Code 35 - Follow up needed and detail in the Tech Findings, Work Performed and Final condition the result and cause for a follow up. Close out the work order. Dispatch will create a follow up repair work order to send parts.
Work Order: WO-01235184
Account: CVS
Customer Case Number:
Location: CVS - CVS-06234
Address: 3200 South Santa Fe, Edmond, OK 73013
Manufacturer: Merge SH Holdings, Inc.
Model #: 90550-15
Serial #: 550-022270
Contact Name:
Contact Phone:
Contact Email:
Due Date: 12/31/2026
Scheduled Date/Time: