Created: Jan 2, 2025
Due: Dec 31, 2026
Completed: Jan 25, 2026 (340 days early)
📅
276.5 daysTotal Age
⏱️
246.5d in On HoldLongest Stage
🔄
13 transitionsStatus Changes
⚠️
27.6d overTotal Delay
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0 orders, 0 quotesParts & Quotes
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3 linesWork Details
🏠
1 visitOn-Site Trips
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CoordinatorScheduling
AI Analysis
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Completed with significant delays
Invoiced • 497 days old
🚨
Primary Delay246.5 days stuck in "On Hold"
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Total Delay27.6 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
246.5d
Ready for Release
16.7d
Scheduled
9.9d / 2.0d SLA
Reschedule
6.3d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.2d / 1.0d SLA
WO Correction Needed
9.0d
Ready to Bill
18.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
2/2/26 CDempsey- Contacted Chane about correction.
1/28/26 CDempsey- reaching out to tech to notify about correction.
1.26.26 hshaw - missing Labor Travel & mileage
1/25/26 CDempsey- Chane put wrong date on wo. I put back into serviced.
1/23/26 CDempsey- contacting Chane about this past scheduled wo.
🔧Work Performed
1/22 CLacy- Found there is no unit on the sales floor. Spoke with the store manager Sam and he said they do not want another unit. this one has been gone since Covid.
🔍Technician Findings
Unit is not on the sales floor
⚠️Problem Description
Please Perform PM: PM Checklist can be found as a link in the work order under WO actions
If Kiosk is not on the Sales floor request to speak to a manager to find out if kiosk is being stored in the back room or if it was disposed. Offer to help bring the kiosk to the salesfloor or advise that EMSAR can replace a disposed kiosk. If store does not want to bring the kiosk out of storage or if kiosk was disposed, close out work order with Repair code '37 Store intervention required' and document who you spoke with and outcome of conversation. Labor line shall be a trip charge.
***Important: Please make sure to document if kiosk is disposed or in storage***
If kiosk fails a PM, checklist is still required to be completed. Please use Code 35 - Follow up needed and detail in the Tech Findings, Work Performed and Final condition the result and cause for a follow up. Close out the work order. Dispatch will create a follow up repair work order to send parts.