Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01235796 ↗ ServiceMax

AMS HEALTH CLINIC, LLC • Parts Sale • P4

📍 AMS Health Clinic LLC - AMS01 — 1950 East Watkins Avenue, Phoenix AZ, 85034

Jan 3, 2025 → Jan 15, 2026

✅ Completed
P4 4 business days from creation
Target: Jan 9, 2025
🕐 Clock stopped: Invoiced (Jan 15)
✗ SLA Missed (371d late)
Dispatch 2.9d
Material Management 0.0d
Coordinators 268.3d
Billing 29.1d
✗ SLA Missed
Dispatch
2.9 days
Over SLA
Material Management
0.0 days
Coordinators
268.3 days
Over SLA
Billing
29.1 days
Over SLA
Created: Jan 3, 2025 Due: Jan 9, 2025 Completed: Jan 15, 2026 (370 days late)
📅
269.9 days Total Age
⏱️
266.3d in Scheduled Longest Stage
🔄
10 transitions Status Changes
⚠️
270.8d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 496 days old
🚨
Primary Delay 266.3 days stuck in "Scheduled"
⏱️
Total Delay 270.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.0d / 0.5d SLA
L2 Screening
2.9d / 1.0d SLA
Awaiting Parts
0.0d / 3.0d SLA
Ready for Scheduling
2.0d / 1.0d SLA
Scheduled
266.3d / 2.0d SLA
Closed
1.6d / 1.0d SLA
Billing Correction Needed
24.0d
Billing Review
5.0d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2.18.26 hshaw - chat KFrickle to obtain shipping cost

1.16.26 hshaw - moved WO to BC, obtain advise from YC for this old WO.

🔧 Work Performed
Tracking# 1z01e3e70152424370 Customer Requested Parts Order
⚠️ Problem Description
10 ea. cuff bladder double hose 90550 Cuff Wraps $42.00 each. Total: $420.00

Timeline

📋
▶
3 Work Order Created Jan 3, 12:06 PM
Work Order Created → Status: Assigned → Status: L2 Screening
👷
Status: Assigned by Laura Hill
From: Entered
To: Assigned
Duration in Previous: 0m
🔍
Status: L2 Screening by Laura Hill
From: Assigned
To: L2 Screening
Duration in Previous: 1m
⏳ 3.0 business days
📦
▶
2 Parts Requested Jan 7, 11:01 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Jarrod Black
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 3d 22h
📅
Status: Ready for Scheduling by Starla Moore Jan 7, 11:15 AM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 14m
⏳ 2.0 business days
🗓️
▶
2 Status: Scheduled Jan 8, 4:14 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Brendan Chaney
Scheduled For: 2025-01-08T17:00:00.000+0000
🔩
Parts Added Jan 8, 4:33 PM
Type: Parts
Status: Open
Qty: 10
🚨 266.9 business days
📦
Status: Awaiting Parts by Rhonnie Reeves Jan 15, 2:14 PM
From: Scheduled, Awaiting Parts
To: Awaiting Parts, Closed
Duration in Previous: 371d 22h, 1m
💳
Status: Billing Correction Needed by Hannah Shaw Jan 16, 9:56 AM
From: Closed
To: Billing Correction Needed
Duration in Previous: 19h 40m
🚨 24.0 business days
💵
Status: Billing Review by Hannah Shaw Feb 18, 11:22 AM
From: Billing Correction Needed
To: Billing Review
Duration in Previous: 33d 1h
⚠️ 5.0 business days
💵
▶
4 Expenses Added Feb 24, 7:45 PM
Expenses Added → Status: Ready to Bill → Invoice Created → Status: Invoiced
📄
Status: Ready to Bill by Hannah Shaw
From: Billing Review, Ready to Bill
To: Ready to Bill, Invoice Pending
Duration in Previous: 6d 8h, 0m
🧾
Invoice Created
Invoice Number: SM-254794
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m

Bottlenecks

L2 Screening
Duration: 2.9 business days (threshold: 1.0 business days)
Exceeded by 1.9 business days
Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 7.7 business hours
Scheduled
Duration: 266.3 business days (threshold: 2.0 business days)
Exceeded by 264.3 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.7 business hours
Billing Review
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

📦
Parts Order 00067396
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Parts Sale
Branch
N/A
Technician
Customer Part Sale
Scheduled
Jan 8, 12:00 PM
Created
Jan 3, 12:06 PM
Invoice #
SM-254794

Work Details (2)

Name Type Status Qty Amount Date
WL-02622800 Parts Open 10 $420.00 Jan 8, 4:33 PM
WL-03118583 Expenses Open 1 $21.37 Feb 24, 7:45 PM

Details