Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01236554 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair/PM • PSM

📍 Seakeeper Inc — 5 Front St Plz, Mohnton PA, 19540

Jan 6, 2025 → Jul 10, 2026

✅ Completed

PSM

SLA Clock

Last business day of January 2025 · Target: Jan 31, 2025

✗ SLA Missed (358 biz days late)

Active: 377 biz days

🕐 Clock stopped: Canceled (Jul 10, 2026)

▶ Clock Running

Status: Created

Jan 6 → Jan 6, 2025

0 business days (counted)

Running total: 0 of ? biz days used

377d

▶ Clock Running

Status: Assigned

Jan 6 → Jul 10, 2026

377 business days (counted)

Running total: 377 of ? biz days used

Created: Jan 6, 2025 Canceled: Jul 10, 2026

Show SLA Clock Detail (2 periods)

Period	Status	Clock	Biz Days	Running Total
Jan 6 → Jan 6	Created	▶ Running	0	0
Jan 6 → Jul 10	Assigned	▶ Running	377	377

Dispatch 0.0d

Coordinators 377.9d

✗ SLA Missed

Dispatch
0.0 days

Coordinators
377.9 days
Over SLA

Created: Jan 6, 2025 Due: Feb 6, 2025 Completed: Jul 10, 2026 (518 days late)

📅

377.9 days Total Age

⏱️

377.9d in Assigned Longest Stage

🔄

2 transitions Status Changes

⚠️

377.4d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

0 lines Work Details

📋

Coordinator Scheduling

AI Analysis

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Behind Schedule - Needs Attention

Canceled • 585 days old

🚨

Primary Delay 377.9 days stuck in "Assigned"

⏱️

Total Delay 377.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

0.0d / 0.5d SLA

Assigned

377.9d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

                        07/10/26 MMcnamara  Duplicate WO                    

⚠️ Problem Description

                        Note
06.01.2025          11:21:38            WF-BATCH
Agent: PIERCEB Timestamp: 2025-01-06 10:21:30
Once the quotation has been accepted, please create a service order and assign it to the service employee group 98004236                    

📄 Description

                        VS BR15 Bench Mount Leak Detector                    

📞 Call Description

                        VPD Bench Repair Entitled                    

Timeline

📋

▶

3 Work Order Created Jan 6, 11:56 AM

Work Order Created → Status: Assigned → Technician Assigned

👷

Status: Assigned by Kim Pearson

From: Entered

To: Assigned

Duration in Previous: 0m

👷

Technician Assigned by Kim Pearson

Technician: Minh Huynh

🚨 378.0 business days

🚫

Status: Canceled by MICHAEL MCNAMARA Jul 10, 9:44 AM

From: Assigned

To: Canceled

Duration in Previous: 549d 20h

Bottlenecks

Assigned

Duration: 377.9 business days (threshold: 4.0 business hours)

Exceeded by 377.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Canceled

Priority

PSM

Type

Repair/PM

Branch

ERLA - PROD

Technician

Minh Huynh

Scheduled

N/A

Created

Jan 6, 11:56 AM

Invoice #

N/A