Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01237720 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Baptist Health Hardin — 913 N Dixie Ave., Elizabethtown KY, 42701

Jan 10, 2025 → Present

🟢 On Track
PSM
SLA Clock
Last business day of January 2025 · Target: Jan 31, 2025
⚠ 384 biz days overdue
Active: 398 biz days
▶ Clock Running
Status: Created
Jan 10 → Jan 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 10 → Jan 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
398d
▶ Clock Running
Status: Ready for Scheduling
Jan 10 → Aug 14, 2026
398 business days (counted)
Running total: 398 of ? biz days used
Created: Jan 10, 2025 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 10 → Jan 10 Created ▶ Running 0 0
Jan 10 → Jan 10 Scheduled ▶ Running 0 0
Jan 10 → Aug 14 Ready for Scheduling ▶ Running 398 398
Coordinators 0.0d
⚠ Overdue
Coordinators
0.0 days
Created: Jan 10, 2025 Due: Dec 31, 2025 (226 days overdue)
📅
398.7 days Total Age
⏱️
0.0d in Ready for Scheduling Longest Stage
🔄
1 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Ready for Scheduling • 581 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/10/2025 1300 CM ack msg; LM w/KE; 1310 KE other shift; 1/13/2025 1945 CM LM w/Tammy re compliance; 1/13/2025 2007 LM w/CC, MJ, GS; 1/15/2025 MJ other assign; 1/15/2025 1640 LM w/Tracey re NAR

Timeline

📋
▶
2 Work Order Created Jan 10, 1:05 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
Jan 27, 9:00 AM
Created
Jan 10, 1:05 PM
Invoice #
N/A

Details