Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01238190 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Tampa General Hospital North — 17240 Cortez Blvd, Brooksville, FL, Brooksville FL, 34601

Jan 13, 2025 → Present

🟢 On Track
PSM
SLA Clock
Last business day of January 2025 · Target: Jan 31, 2025
⚠ 384 biz days overdue
Active: 396 biz days
▶ Clock Running
Status: Scheduled
Jan 14 → Jan 14, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 14 → Jan 14, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 14 → Jan 14, 2025
0 business days (counted)
Running total: 0 of ? biz days used
396d
▶ Clock Running
Status: Ready for Scheduling
Jan 14 → Aug 15, 2026
396 business days (counted)
Running total: 396 of ? biz days used
Created: Jan 14, 2025 Today
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 14 → Jan 14 Scheduled ▶ Running 0 0
Jan 14 → Jan 14 Ready for Scheduling ▶ Running 0 0
Jan 14 → Jan 14 Scheduled ▶ Running 0 0
Jan 14 → Aug 15 Ready for Scheduling ▶ Running 396 396
Coordinators 0.0d
⚠ Overdue
Coordinators
0.0 days
Created: Jan 14, 2025 Due: Dec 31, 2025 (227 days overdue)
📅
397.0 days Total Age
⏱️
0.0d in Ready for Scheduling Longest Stage
🔄
2 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Ready for Scheduling • 578 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/13/2025 1920 CM ack msg; LM w/KE, AM; 1951 LM w/MJ; MJ decline; 1/14/25 1034 KE decline; 1/15/2025 1304 CM LM w/Maria re compliance; 1933 LM w/BB, CC, TF; BB decline; AM other shift; 1/17/2025 1249 CM LM w/Maria re NAR

Timeline

📋
▶
2 Work Order Created Jan 13, 7:36 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
📅
▶
2 Dispatch Scheduled Jan 13, 7:48 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 11m, 0m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
Mar 11, 4:00 PM
Created
Jan 13, 7:36 PM
Invoice #
N/A

Details