Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01238608 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Shea Scottsdale Healthcare — 10450 N 92nd St, Scottsdale AZ, 85258

Jan 15, 2025 → May 10, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✗ SLA Missed
Active: 114 biz days
Paused: 214 biz days
🕐 Clock stopped: Canceled (May 10, 2026)
▶ Clock Running
Status: Created
Jan 15 → Jan 15, 2025
0 business days (counted)
Running total: 0 of ? biz days used
90d
▶ Clock Running
Status: Ready for Scheduling
Jan 15 → May 23, 2025
90 business days (counted)
Running total: 90 of ? biz days used
⏸214d
⏸ Clock Paused
Status: Ready for Release
May 23 → Apr 6, 2026
214 business days (not counted)
▶ Clock Running
Status: On Hold
Apr 6 → Apr 13, 2026
5 business days (counted)
Running total: 95 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 13 → May 10, 2026
19 business days (counted)
Running total: 114 of ? biz days used
Created: Jan 15, 2025 Canceled: May 10, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 15 → Jan 15 Created ▶ Running 0 0
Jan 15 → May 23 Ready for Scheduling ▶ Running 90 90
May 23 → Apr 6 Ready for Release ⏸ Paused 214 —
Apr 6 → Apr 13 On Hold ▶ Running 5 95
Apr 13 → May 10 Scheduled ▶ Running 19 114
Dispatch 0.0d
Holding 220.5d (excluded)
Coordinators 111.0d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
220.5 days
Coordinators
111.0 days
Over SLA
Created: Jan 15, 2025 Due: Dec 31, 2025 Completed: May 10, 2026 (129 days late)
📅
329.0 days Total Age
⏱️
214.5d in Ready for Release Longest Stage
🔄
5 transitions Status Changes
⚠️
108.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Behind Schedule - Needs Attention
Canceled • 577 days old
🚨
Primary Delay 214.5 days stuck in "Ready for Release"
⏱️
Total Delay 108.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
91.0d / 1.0d SLA
Ready for Release
214.5d
On Hold
6.0d
Scheduled
20.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
5-10-2026- WO already closed by the FCO team in Philips SMX with 0 hours. no action needed

04/13/2026 RArnold -dispatching to Fady

04/03/2026 MNewman - this WO looks to be a duplicate, but cannot be cancelled until Fady/Field Supervisor reviews. Parts on WO that need to be resolved. Placing in Cancellation so that it is not called on. Fady to confirm if it can be cancelled or not. 

01/15/2024 Cever created as a follow up WO-04297643

⚠️ Problem Description
EarlyVue VS30 863359 / 863380 868 Front End Reset
📞 Call Description
FCO86000275

Timeline

📋
▶
2 Work Order Created Jan 15, 8:59 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Cristina Everetts
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 91.0 business days
✅
Status: Ready for Release by Mandy Newman May 23, 3:48 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 128d 5h
🚨 215.0 business days
⏸️
Status: On Hold by Rebecca Arnold Apr 6, 8:26 AM
From: Ready for Release
To: On Hold
Duration in Previous: 317d 16h
⚠️ 6.0 business days
👷
▶
3 Technician Assigned Apr 13, 10:58 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-04-13T12:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: On Hold
To: Scheduled
Duration in Previous: 7d 2h
⚠️ 7.0 business days
📅
Dispatch Scheduled by Fady Messak Apr 21, 4:41 PM
Scheduled For: 2026-04-27T12:00:00.000+0000
🚨 13.9 business days
🚫
Status: Canceled by Fady Messak May 10, 12:40 PM
From: Scheduled
To: Canceled
Duration in Previous: 27d 1h

Bottlenecks

Ready for Scheduling
Duration: 91.0 business days (threshold: 1.0 business days)
Exceeded by 90.0 business days
Scheduled
Duration: 20.0 business days (threshold: 2.0 business days)
Exceeded by 18.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
N/A
Created
Jan 15, 8:59 AM
Invoice #
N/A

Details