Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PSM
SLA Clock
Last business day of January 2025 · Target: Jan 31, 2025
⚠ 384 biz days overdue
▶ Clock Running
Status: Created
Jan 17 → Jan 17, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 17 → Jan 20, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 20 → Feb 4, 2025
11 business days (counted)
Running total: 11 of ? biz days used
382d
▶ Clock Running
Status: Ready for Scheduling
Feb 4 → Aug 15, 2026
382 business days (counted)
Running total: 393 of ? biz days used
Created: Jan 17, 2025
Today
Show SLA Clock Detail (4 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Jan 17 → Jan 17 |
Created |
▶ Running
|
0 |
0 |
| Jan 17 → Jan 20 |
Ready for Scheduling |
▶ Running
|
0 |
0 |
| Jan 20 → Feb 4 |
Scheduled |
▶ Running
|
11 |
11 |
| Feb 4 → Aug 15 |
Ready for Scheduling |
▶ Running
|
382 |
393 |
Coordinators
12.0 days
Over SLA
Created: Jan 17, 2025
Due: Dec 31, 2025 (227 days overdue)
⏱️
11.0d in Scheduled
Longest Stage
🔄
3 transitions
Status Changes
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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🚨
Primary Delay
11.0 days stuck in "Scheduled"
⏱️
Total Delay
9.0 business days over SLA thresholds
SLA vs Actual Time by Status
Scheduled
11.0d
/ 2.0d SLA
Ready for Scheduling
1.0d
/ 1.0d SLA
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
1/16/2026 1806 new shift; 1927 TK decline; 1/20/2025 1218 CM LM w/Patti re still a need?
Timeline
📋
📅
From:
Scheduled
To:
Ready for Scheduling
Duration in Previous:
0m
👷
🗓️
From:
Ready for Scheduling
To:
Scheduled
Duration in Previous:
3d 16h
📅
From:
Scheduled
To:
Ready for Scheduling
Duration in Previous:
15d 0h
Bottlenecks
Scheduled
Duration: 11.0 business days (threshold: 2.0 business days)
Exceeded by 9.0 business days
ℹ️ Work Order Details
Status
Ready for Scheduling