Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01239274 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Ingalls Memorial Hospital — 1 Ingalls Drive, Harvey IL, 60426

Jan 17, 2025 → Present

🟢 On Track
PSM
SLA Clock
Last business day of January 2025 · Target: Jan 31, 2025
⚠ 384 biz days overdue
Active: 393 biz days
▶ Clock Running
Status: Scheduled
Jan 17 → Jan 17, 2025
0 business days (counted)
Running total: 0 of ? biz days used
393d
▶ Clock Running
Status: Ready for Scheduling
Jan 17 → Aug 15, 2026
393 business days (counted)
Running total: 393 of ? biz days used
Created: Jan 17, 2025 Today
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jan 17 → Jan 17 Scheduled ▶ Running 0 0
Jan 17 → Aug 15 Ready for Scheduling ▶ Running 393 393
Coordinators 0.0d
⚠ Overdue
Coordinators
0.0 days
Created: Jan 17, 2025 Due: Dec 31, 2025 (227 days overdue)
📅
393.8 days Total Age
⏱️
0.0d in Scheduled Longest Stage
🔄
2 transitions Status Changes
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
On Track
Ready for Scheduling • 574 days old
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
1/17/2025 1219 CM LM w/Maura re NAR

Timeline

📋
3 Work Order Created Jan 17, 12:21 PM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Caitlin Mcgee
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Caitlin Mcgee
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
Jan 28, 12:00 PM
Created
Jan 17, 12:21 PM
Invoice #
N/A

Details