Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01240084 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Hartford Hospital — 75 Jefferson St, Hartford CT, 06106

Jan 21, 2025 → May 24, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (150 biz days early)
Active: 141 biz days
Paused: 194 biz days
🕐 Clock stopped: Completed (May 24, 2026)
▶ Clock Running
Status: Created
Jan 21 → Jan 21, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 21 → Jan 24, 2025
3 business days (counted)
Running total: 3 of ? biz days used
35d
▶ Clock Running
Status: Scheduled
Jan 24 → Mar 17, 2025
35 business days (counted)
Running total: 38 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 17 → Mar 24, 2025
5 business days (counted)
Running total: 43 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 24 → Apr 28, 2025
25 business days (counted)
Running total: 68 of ? biz days used
▶ Clock Running
Status: Entered
Apr 28 → Apr 28, 2025
0 business days (counted)
Running total: 68 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Apr 28 → May 23, 2025
19 business days (counted)
Running total: 87 of ? biz days used
⏸194d
⏸ Clock Paused
Status: Ready for Release
May 23 → Mar 9, 2026
194 business days (not counted)
54d
▶ Clock Running
Status: Scheduled
Mar 9 → May 24, 2026
54 business days (counted)
Running total: 141 of ? biz days used
Created: Jan 21, 2025 Completed: May 24, 2026
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Jan 21 → Jan 21 Created ▶ Running 0 0
Jan 21 → Jan 24 Ready for Scheduling ▶ Running 3 3
Jan 24 → Mar 17 Scheduled ▶ Running 35 38
Mar 17 → Mar 24 Tech On Site ▶ Running 5 43
Mar 24 → Apr 28 Scheduled ▶ Running 25 68
Apr 28 → Apr 28 Entered ▶ Running 0 68
Apr 28 → May 23 Ready for Scheduling ▶ Running 19 87
May 23 → Mar 9 Ready for Release ⏸ Paused 194
Mar 9 → May 24 Scheduled ▶ Running 54 141
Dispatch 0.0d
Holding 194.5d (excluded)
Coordinators 140.7d
Field Work 6.0d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
194.5 days
Coordinators
140.7 days
Over SLA
Field Work
6.0 days
Over SLA
Billing
0.0 days
Created: Jan 21, 2025 Due: Dec 31, 2026 Completed: May 24, 2026 (221 days early)
📅
336.0 days Total Age
⏱️
194.5d in Ready for Release Longest Stage
🔄
12 transitions Status Changes
⚠️
138.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 570 days old
🚨
Primary Delay 194.5 days stuck in "Ready for Release"
⏱️
Total Delay 138.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
23.9d / 1.0d SLA
Scheduled
116.8d / 2.0d SLA
Tech On Site
6.0d / 1.0d SLA
Ready for Release
194.5d
Closed
2.0d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/02/2026 SRobinson- Created follow up WO as requested. (WO-01378170)

05/07/2026 mklose per previous Notes Fady is closing WO. it is dispatched to him, will send reminder email.

04-12-2026- FMESSAK waiting on Customer to sign ANR form

04/14/2026 YEspino Per notes below Fady will be closing this WO out.

03/09/2026 RArnold - Dispatching to Fady per his request

02/26/2026 mklose called 860-972-2557, VM?LVM

02/04/2026 YEspino Called 860-972-2557 to speak to Rafael to verify the device in question. Was unable to speak to him so i left a message.


02/04/2026 YEspino Called 860-545-9000 to verify the device in question. Asked to be transferred over to the biomed dept, was unable to speak to Tim so i left a message.


01/15/2026 MHamersley - still no reply regarding location of ventilator; sent another email: rafael.ramirez@hhchealth.org


12/15/2025 MHamersley - called 860-972-2557, call went to Rafael's VM/LM, inquiring on location status of SN 100237788; sent f/u email: rafael.ramirez@hhchealth.org


11/05/2025 YEspino Called 860-545-9000 to speak to the Respt dept to verify the device in question. Asked to be transferred over to the Respt dept, Was unable to speak to anybody so i left a message.


11/05/2025 YEspino Called 860-972-2557 to speak to Rafael over the device in question. Was unable to speak to him so i left a message.


11/05/2025 YEspino Called 860-972-3029 to speak to Javier Bello to verify the device in question. Was unable to speak to him so i left a message.


09/24/2025 YEspino Called 860-972-2557 to follow up with Rafael over the device in question. Was unable to speak to him so i left a message.


09/16/2025 YEspino Called 860-972-2557 to speak to Rafael over the device in question. Was unable to speak to him so i left a message.


09/03/2025 YEspino Called 860-972-2557 to speak to Rafael to verify the device in question. Was unable to speak to him so i left a message. Will also send an email out as well.


07/29/2025 MNewman - Planner to contact customer to see if they have located the device(s). If customer cannot locate and wants to move forward with ANR, email must be attached to EWO before this can be assigned to an FSE.


07/23/2025 YEspino Called 860-972-2557 to speak to Rafael Ramirez to verify the device in question. Was unable to speak to him so i left a message.


01/24/2025 SRobinson- Dispatching WO to Sebastian for next week to ANR devices that are unable to be found.

01/21/2025 SRobinson- Created follow up WO for the remaining device on this case. (Old WO-01179054)

🔧 Work Performed
no IPS left on the WO
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📋
2 Work Order Created Jan 21, 11:23 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
4.0 business days
👷
3 Technician Assigned Jan 24, 11:53 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Shelby Robinson
Scheduled For: 2025-01-27T13:00:00.000+0000
🗓️
Status: Scheduled by Shelby Robinson
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 3d 0h
3.0 business days
📅
Dispatch Scheduled by Shelby Robinson Jan 28, 8:56 AM
Scheduled For: 2025-02-08T13:00:00.000+0000
⚠️ 9.0 business days
📅
Dispatch Scheduled by Shelby Robinson Feb 7, 3:14 PM
Scheduled For: 2025-02-15T13:00:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Shelby Robinson Feb 14, 9:27 AM
Scheduled For: 2025-02-22T13:00:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Shelby Robinson Feb 24, 8:40 AM
Scheduled For: 2025-03-01T13:00:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Shelby Robinson Mar 3, 8:53 AM
Scheduled For: 2025-03-08T13:00:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Shelby Robinson Mar 7, 9:51 AM
Scheduled For: 2025-03-15T12:00:00.000+0000
📅
Dispatch Scheduled by Shelby Robinson Mar 7, 12:44 PM
Scheduled For: 2025-03-10T12:00:00.000+0000
⚠️ 6.4 business days
🔧
Status: Tech On Site by Sebastian Soto Mar 17, 4:27 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 51d 15h
⚠️ 6.0 business days
📅
2 Dispatch Scheduled Mar 24, 10:10 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Shelby Robinson
From: Tech On Site
To: Scheduled
Duration in Previous: 7d 5h
🚨 11.0 business days
📅
Dispatch Scheduled by Austin Whitney Apr 7, 1:40 PM
Scheduled For: 2025-04-12T12:00:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Austin Whitney Apr 14, 10:39 AM
Scheduled For: 2025-04-18T12:00:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Austin Whitney Apr 21, 9:34 AM
Scheduled For: 2025-04-25T12:00:00.000+0000
⚠️ 6.0 business days
🆕
Status: Entered by Austin Whitney Apr 28, 12:43 PM
From: Scheduled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 35d 2h, 0m
🚨 20.0 business days
Status: Ready for Release by Mandy Newman May 23, 3:48 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 25d 3h
🚨 195.0 business days
👷
3 Technician Assigned Mar 9, 12:45 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-03-13T12:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Release
To: Scheduled
Duration in Previous: 289d 20h
🚨 11.0 business days
📅
Dispatch Scheduled by Fady Messak Mar 23, 10:56 AM
Scheduled For: 2026-03-23T14:56:00.000+0000
🚨 16.0 business days
📅
Dispatch Scheduled by Fady Messak Apr 13, 10:24 AM
Scheduled For: 2026-04-13T14:56:00.000+0000
⚠️ 7.0 business days
📅
Dispatch Scheduled by Fady Messak Apr 21, 4:43 PM
Scheduled For: 2026-04-27T14:56:00.000+0000
🚨 14.9 business days
📅
Dispatch Scheduled by Fady Messak May 11, 1:50 PM
Scheduled For: 2026-05-11T17:49:00.000+0000
⚠️ 8.0 business days
📅
Dispatch Scheduled by Rebecca Arnold May 20, 12:46 PM
Scheduled For: 2026-05-29T12:00:00.000+0000
3.0 business days
⏱️
2 Labor Added May 24, 2:18 PM
Labor Added → Status: Completed
✔️
Status: Completed by Fady Messak
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 76d 1h, 0m
2.0 business days
📋
Status: 07e-Partial Project by Timothy Amburgey May 27, 11:20 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 21h
2.0 business days
📄
2 Status: Ready to Bill May 28, 4:06 PM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Timothy Amburgey
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2m
💰
Status: Invoiced by Timothy Amburgey May 28, 4:12 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
🚨 19.0 business days
🧾
Invoice Created Jun 24, 7:01 PM
Invoice Number: SM-263151

Bottlenecks

Ready for Scheduling
Duration: 3.9 business days (threshold: 1.0 business days)
Exceeded by 2.9 business days
Scheduled
Duration: 35.9 business days (threshold: 2.0 business days)
Exceeded by 33.9 business days
Tech On Site
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days
Scheduled
Duration: 26.0 business days (threshold: 2.0 business days)
Exceeded by 24.0 business days
Ready for Scheduling
Duration: 19.9 business days (threshold: 1.0 business days)
Exceeded by 18.9 business days
Scheduled
Duration: 54.9 business days (threshold: 2.0 business days)
Exceeded by 52.9 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
May 29, 8:00 AM
Created
Jan 21, 11:23 AM
Invoice #
SM-263151

Work Details (1)

Name Type Status Qty Amount Date
WL-03237360 Labor Open 0.25 $0.00 May 24, 2:18 PM

Details