Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01241128 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Lone Peak Hospital — 11900 S STATE ST, DRAPER UT, 84020

Jan 23, 2025 → Jan 15, 2026

✅ Completed
PSM Last business day of January 2025
Target: Jan 31, 2025
🕐 Clock stopped: Completed (Jan 16)
✗ SLA Missed (349d late)
Dispatch 0.0d
Holding 24.0d (excluded)
Coordinators 220.2d
Field Work 9.2d
Incomplete 8.8d (excluded)
Billing 0.5d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
24.0 days
Coordinators
220.2 days
Over SLA
Field Work
9.2 days
Over SLA
Incomplete (excluded from total)
8.8 days
Billing
0.5 days
Created: Jan 23, 2025 Due: May 30, 2025 Completed: Jan 16, 2026 (230 days late)
📅
256.2 days Total Age
⏱️
80.0d in Scheduled Longest Stage
🔄
22 transitions Status Changes
⚠️
213.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
11 lines Work Details
🚩
5 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚨
5 On-Site Visits (2 reschedules)
5 on-site visits — critical red flag: repeated failure to resolve
👤 Self-scheduled by Justin Armas — scheduling delays attributed to technician, not coordinators
Visit 1 Feb 26, 2025
Visit 2 Apr 16, 2025
Visit 3 Apr 17, 2025
Visit 4 Aug 8, 2025
Visit 5 Jan 15, 2026

AI Analysis

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Completed with significant delays
Invoiced • 476 days old
🚨
Primary Delay 80.0 days stuck in "Scheduled"
⏱️
Total Delay 213.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.5d / 1.0d SLA
Assigned
75.9d / 0.5d SLA
Scheduled
116.6d / 2.0d SLA
Reschedule
27.2d / 2.0d SLA
Tech On Site
7.8d / 1.0d SLA
Tech Off Site
1.4d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Incomplete
8.8d
On Hold
24.0d
Ready to Bill
0.4d / 1.0d SLA
Invoice Pending
0.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

8.11.25 Hshaw - Placing in Incomplete due to 3 attemps not being made in the 16 or 18 month required time period.

2/5 Mbjorem Bed was not PM'd as it was unavailable. Facility walked with Chris Davis.

1/24 CWassam per MBjorem schedule for Justin to be on site Wed morning for repairs and PMs for Lone Peak Mike Bjorem Yesterday 5:47 PM Justin will drive set the PM's due in Jan - March for Wednesday and the ones due in May and June on Thursday next week. Thanks.

🔧 Work Performed
2.26.25 CNL 4.16.25 CNL 8.8.25 CNL 1.15.26 PM service CNL locate bed 3 times PM complete PM Bed .13 OHMS 86-162mA; Function checked and returned to service.
🔍 Technician Findings
2/26 - CNL 4/17 - CNL 8/8/25 - CNL PM Bed .13 OHMS 86-162mA; Function checked and returned to service.
⚠️ Problem Description
May PM 2025
📄 Description
Hillrom P7900 (series) Centrella Smart+ Bed (P7900a, P7900b)

Timeline

📋
▶
2 Work Order Created Jan 23, 1:26 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Jan 23, 2:10 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Carrie Wassam
From: Ready for Scheduling
To: Assigned
Duration in Previous: 43m
📅
▶
2 Dispatch Scheduled Jan 24, 12:12 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Carrie Wassam
From: Assigned
To: Scheduled
Duration in Previous: 22h 1m
⚠️ 9.0 business days
🔄
▶
2 Status: Reschedule Feb 5, 12:41 PM
Status: Reschedule → Dispatch Scheduled
📅
Dispatch Scheduled by Carrie Wassam
Scheduled For: 2025-02-25T17:00:00.000+0000
🚨 17.0 business days
⏱️
Labor Added Feb 27, 12:17 PM
Type: Labor
Status: Open
Qty: 0.25
⏳ 3.0 business days
🔄
Status: Reschedule by Carrie Wassam Mar 3, 5:29 PM
From: Scheduled
To: Reschedule
Duration in Previous: 26d 4h
🚨 27.8 business days
🗓️
▶
2 Status: Scheduled Apr 9, 9:48 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Justin Armas
Scheduled For: 2025-04-16T07:00:00.000+0000
⚠️ 7.0 business days
🔧
Status: Tech On Site by Justin Armas Apr 17, 3:00 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 8d 5h
⏱️
▶
2 4x Labor Added Apr 17, 5:06 PM
4x Labor Added → Status: Tech Off Site
🚗
Status: Tech Off Site by Justin Armas
From: Tech On Site
To: Tech Off Site
Duration in Previous: 2h 7m
⏳ 1.9 business days
📅
▶
2 Dispatch Scheduled Apr 20, 10:24 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Justin Armas
From: Tech Off Site
To: Scheduled
Duration in Previous: 2d 17h
🚨 40.0 business days
💵
Expenses Added Jun 13, 12:49 PM
Type: Expenses
Status: Open
Qty: 1
⚠️ 7.0 business days
📅
▶
2 Dispatch Scheduled Jun 23, 11:08 AM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2025-07-14T15:00:00.000+0000
🚨 15.0 business days
📅
Dispatch Scheduled by Michael Burris Jul 11, 3:27 PM
Scheduled For: 2025-07-28T15:00:00.000+0000
🚨 12.0 business days
📅
Dispatch Scheduled by Michael Burris Jul 28, 11:35 AM
Scheduled For: 2025-08-07T15:00:00.000+0000
⏳ 4.9 business days
📅
Dispatch Scheduled by Stephanie Ramen Aug 1, 7:08 AM
Scheduled For: 2025-08-07T14:00:00.000+0000
⏳ 2.0 business days
💵
Expenses Added Aug 4, 2:54 PM
Type: Expenses
Status: Open
Qty: 1
⚠️ 5.0 business days
⏱️
▶
3 Labor Added Aug 8, 10:26 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Justin Armas
From: Scheduled
To: Completed
Duration in Previous: 110d 12h
🏁
Status: Closed by Justin Armas
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 1.2 business days
⚠️
Status: Incomplete by Hannah Shaw Aug 11, 4:03 PM
From: Closed
To: Incomplete
Duration in Previous: 2d 17h
⚠️ 9.0 business days
🗓️
▶
2 Status: Scheduled Aug 21, 10:20 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Justin Armas
Scheduled For: 2025-08-25T16:00:00.000+0000
⏳ 2.2 business days
⏸️
Status: On Hold by Rhonnie Reeves Aug 25, 8:53 AM
From: Scheduled
To: On Hold
Duration in Previous: 3d 10h
🚨 24.0 business days
🔧
Status: Tech On Site by Justin Armas Sep 25, 3:21 PM
From: On Hold
To: Tech On Site
Duration in Previous: 31d 6h
⚠️ 8.0 business days
📅
Status: Ready for Scheduling by Rhonnie Reeves Oct 6, 10:43 AM
From: Tech On Site
To: Ready for Scheduling
Duration in Previous: 10d 19h
👷
▶
2 Status: Assigned Oct 6, 2:07 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Rhea Berry
Technician: Justin Armas
🚨 74.0 business days
⏱️
▶
3 3x Labor Added Jan 15, 11:16 PM
3x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Fernando Lemos
From: Assigned
To: Completed
Duration in Previous: 101d 10h
🏁
Status: Closed by Fernando Lemos
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Hannah Shaw Jan 16, 1:27 PM
From: Closed
To: Ready to Bill
Duration in Previous: 14h 9m
📨
Status: Invoice Pending by Hannah Shaw Jan 16, 4:26 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2h 58m
💰
Status: Invoiced by Hannah Shaw Jan 16, 5:07 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 40m
⏳ 1.9 business days
🧾
Invoice Created Jan 19, 9:00 AM
Invoice Number: SM-251580

Bottlenecks

Assigned
Duration: 1.6 business days (threshold: 4.0 business hours)
Exceeded by 1.1 business days
Scheduled
Duration: 8.8 business days (threshold: 2.0 business days)
Exceeded by 6.8 business days
Scheduled
Duration: 18.8 business days (threshold: 2.0 business days)
Exceeded by 16.8 business days
Reschedule
Duration: 27.2 business days (threshold: 2.0 business days)
Exceeded by 25.2 business days
Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Scheduled
Duration: 80.0 business days (threshold: 2.0 business days)
Exceeded by 78.0 business days
Tech On Site
Duration: 7.6 business days (threshold: 1.0 business days)
Exceeded by 6.6 business days
Assigned
Duration: 74.3 business days (threshold: 4.0 business hours)
Exceeded by 73.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Justin Armas
Scheduled
N/A
Created
Jan 23, 1:26 PM
Invoice #
SM-251580

Work Details (11)

Name Type Status Qty Amount Date
WL-02693892 Labor Open 0.25 $0.00 Feb 27, 12:17 PM
WL-02759785 Labor Open 9 $0.00 Apr 17, 5:06 PM
WL-02759786 Labor Open 0.5 $0.00 Apr 17, 5:06 PM
WL-02759787 Expenses Open 1 $0.00 Apr 17, 5:06 PM
WL-02759788 Travel Open 653 $0.00 Apr 17, 5:06 PM
WL-02829657 Expenses Open 1 $0.00 Jun 13, 12:49 PM
WL-02889903 Expenses Open 1 $0.00 Aug 4, 2:54 PM
WL-02896655 Labor Open 0.25 $0.00 Aug 8, 10:26 PM
WL-03067475 Labor Open 1 $0.00 Jan 15, 11:16 PM
WL-03067476 Labor Open 2 $0.00 Jan 15, 11:16 PM
WL-03067477 Travel Open 64 $0.00 Jan 15, 11:16 PM

Details