Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01241473 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Fairview West Bank Masonic Children's — 2450 Riverside Ave, Minneapolis MN, 55454

Jan 24, 2025 → Present

🟢 On Track
PSM
SLA Clock
Last business day of January 2025 · Target: Jan 31, 2025
⚠ 384 biz days overdue
Active: 389 biz days
▶ Clock Running
Status: Created
Jan 24 → Jan 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 24 → Jan 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
389d
▶ Clock Running
Status: Ready for Scheduling
Jan 24 → Aug 15, 2026
389 business days (counted)
Running total: 389 of ? biz days used
Created: Jan 24, 2025 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 24 → Jan 24 Created ▶ Running 0 0
Jan 24 → Jan 24 Scheduled ▶ Running 0 0
Jan 24 → Aug 15 Ready for Scheduling ▶ Running 389 389
Coordinators 0.0d
⚠ Overdue
Coordinators
0.0 days
Created: Jan 24, 2025 Due: Dec 31, 2025 (227 days overdue)
📅
389.9 days Total Age
⏱️
0.0d in Ready for Scheduling Longest Stage
🔄
1 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Ready for Scheduling • 567 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/25/2025 0950 CM ack msg; 1158 LM w/JaB, ME, TF, GH, AL, NN, TP, KR, CW; NN decline; 1/28/2025 1412 CM LM w/Terry re NAR

Timeline

📋
▶
2 Work Order Created Jan 24, 12:09 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
Mar 25, 12:00 PM
Created
Jan 24, 12:09 PM
Invoice #
N/A

Details