Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01243080 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Kindred Hospital Melbourne — 765 W. NASA Blvd., Melbourne FL, 32901

Jan 30, 2025 → Jun 13, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (150 biz days early)
Active: 134 biz days
Paused: 194 biz days
🕐 Clock stopped: Completed (May 25, 2026)
▶ Clock Running
Status: Created
Jan 30 → Jan 30, 2025
0 business days (counted)
Running total: 0 of ? biz days used
80d
▶ Clock Running
Status: Ready for Scheduling
Jan 30 → May 23, 2025
80 business days (counted)
Running total: 80 of ? biz days used
⏸194d
⏸ Clock Paused
Status: Ready for Release
May 23 → Mar 9, 2026
194 business days (not counted)
54d
▶ Clock Running
Status: Scheduled
Mar 9 → May 24, 2026
54 business days (counted)
Running total: 134 of ? biz days used
▶ Clock Running
Status: Completed
May 24 → May 25, 2026
0 business days (counted)
Running total: 134 of ? biz days used
▶ Clock Running
Status: Scheduled
May 25 → May 25, 2026
0 business days (counted)
Running total: 134 of ? biz days used
Created: Jan 30, 2025 Completed: May 25, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jan 30 → Jan 30 Created ▶ Running 0 0
Jan 30 → May 23 Ready for Scheduling ▶ Running 80 80
May 23 → Mar 9 Ready for Release ⏸ Paused 194
Mar 9 → May 24 Scheduled ▶ Running 54 134
May 24 → May 25 Completed ▶ Running 0 134
May 25 → May 25 Scheduled ▶ Running 0 134
Dispatch 0.0d
Holding 194.5d (excluded)
Coordinators 135.9d
Field Work 14.0d
Billing 0.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
194.5 days
Coordinators
135.9 days
Over SLA
Field Work
14.0 days
Over SLA
Billing
0.4 days
Created: Jan 30, 2025 Due: Dec 31, 2026 Completed: Jun 14, 2026 (200 days early)
📅
343.0 days Total Age
⏱️
194.5d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
145.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 562 days old
🚨
Primary Delay 194.5 days stuck in "Ready for Release"
⏱️
Total Delay 145.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
81.0d / 1.0d SLA
Ready for Release
194.5d
Scheduled
54.9d / 2.0d SLA
Completed
14.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
3.9d
Ready to Bill
0.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

04/13/2026 YEspino Fady to close WO out.


03/09/2026 RArnold - Dispatching to Fady per his request


02/17/2026 YEspino Called 909-654-1886 to speak to Shawn Steinberger to verify the vent in question. not a good contact, This number is out of service.


02/05/2026 ALuman - working to locate device with POC so the FCO can be completed

02/04/2026 YEspino Called 321-733-5725 to follow up with Mark over the device in question. Asked to be transferred over to the biomed dept, Was unable to speak to anybody or leave a message.


01/05/2026 YEspino Called 321-733-5725 to speak to Mark over the previous email sent to verify the device in question. Asked to be transferred over to the biomed dept but was unable to speak to anybody so i left a message.


12/17/2025 YEspino Called 321-733-5725 to speak to Mark over the previous email sent to verify the device in question. Was unable to speak to anybody or leave a message.


12/15/2025 YEspino Called 321-733-5725 to speak to Mark over the previous email sent. Was unable to speak to him or leave a message because i couldn't get past the main menu to speak to the operator.


11/05/2025 YEspino Called 321-733-5725 to speak to Mark over the device in question. Asked to be transferred over to the biomed dept, Was unable to speak to Mark so i left a message.


11/04/2025 MHamersley - called 321-733-5725, pressed 2 for Clin Depts, phone disconnected while listening to other options; called 251-923-8984, busy signal; called 321-733-5725, xfer to Bio Med, called went to Mark Porter's VM/LM; sent email: mark.porter@philips.com

V60 Ventilator 100141922


10/20/2025 ALuman - called Main Line 321-733-5725. Pressed 2 for clinical depts. pressed 2 for Respiratory. Automated message stated "sorry this number did not answer" and immediately returned to main menu. returned and asked Operator to transfer to Biomed or CE. No answer, left VM for Mark Porter

10/15/2025 YEspino Called 321-733-5725 to speak to the Respt dept to verify the device in question. Asked to be transferred over to the Respt dept, Was unable to speak to anybody so i left a message.


09/25/2025 YEspino Called 321-733-5725 to verify the device in question. Asked to be transferred over to the Respt dept because the operator advised they did not have a biomed. Was unable to speak to anybody so i left a message.


09/17/2025 YEspino Called 321-733-5725 to verify the device in question. Asked to be transferred over to the Respt dept, but was unable to speak to anybody so i left a message.


09/17/2025 YEspino Received an email back from Matthew advising that he no longer is the contact for Kindred accounts. Must call the hospital to speak to biomed or the Respt dept.


09/17/2025 ALuman - sent follow up email to Matt Anderson asking him to confirm if this last device is still onsite after no response to previous contact attempts


09/05/2025 YEspino Called 321-733-5725 to verify the device in question. Asked to be transferred over to the biomed dept, but was unable to speak to anybody so i left a message.


08/27/2025 YEspino Called 321-733-5725 to verify the device in question. Asked to be transferred over to the biomed dept, but was unable to speak to anybody so i left a message.


08/27/2025 YEspino Called 386-453-0848 to follow-up with Matthew over the previous email sent to verify the device in question. Went straight to vm so i left a message.


08/22/2025 YEspino Called 321-733-5725 to verify the device in question. Asked to be transferred over to the biomed dept, but was unable to speak to anybody or leave a message because the mailbox is full.


08/22/2025 YEspino Called 386-453-0848 to follow up with Matthew over the previous email sent. Was sent to vm so i left a message. Will also send a follow up email. 


08/18/2025 YEspino Called 321-733-5725 to verify the device in question. Asked to be transferred over to the biomed dept, Was unable to talk to anybody so i left a message.


08/18/2025 YEspino Called 386-453-0848 to follow up with Matthew over the previous email in question. Was sent to vm so i left a message.


08/12/2025 YEspino Called 321-733-5725 to verify the device in question. Asked to be transferred over to the biomed dept,but was unable to speak to anybody or leave a message because the mailbox was full.


08/12/2025 YEspino Called 386-453-0848 to speak to Matthew over the previous email sent to verify the device in question. Went to vm but then hung up right after stopping me from leaving a message.


08/07/2025 YEspino Called 386-453-0848 to speak to Matthew to verify the device in question. Was unable to speak to him so i left a message. Will be sending an email :matthew.anderson@philips.com


07/25/2025 YEspino Called 321-733-5725 to verify the device in question. Asked to be transferred over to the biomed dept, Was unable to speak to anybody so i left a message.


07/15/2025 ALuman - called main hospital line 321-733-5725. Operator transferred me to Biomed. No answer, left VM for Mark Porter

We received an email from Omar in the end of June that all Kindred locations are no longer supported by Philips biomed and have since switched to GE Biomed. All of our old POCs are no longer valid

07/09/2025 YEspino Called 321-704-4105 to speak to Aaron to verify the device in question. Went straight to vm and was unable to leave a message because the vm was full.


07/09/2025 YEspino Called 386-453-0848 to speak to Matthew over the device in question. Was sent to vm so i left a message.


07/09/2025 YEspino Called 321-733-5725 to verify the Vent in question. Asked to be transferred over to the biomed dept, Was unable to speak to anybody or leave a message because the mailbox was full.


06/30/2025 YEspino Called 321-704-4105 to speak to Aaron Sherief to verify the device in question. Was unable to speak to them or leave a message because it went straight to vm and no mailbox has been set up.


06/30/2025 YEspino Called 321-733-5725 to verify the device in question. Asked to be transferred over to the biomed dept, was unable to speak to anybody or leave a message because the mailbox is full.


06/18/2025 YEspino Called 321-733-5725 to verify the device in question. Asked to be transferred over to the biomed dept, Was unable to speak to anybody or leave a message because the mailbox is full.


05/20/2025 YEspino Called 386-453-0848 to speak to Matthew to verify the V60 Vent in question. Was able to speak to Matthew and he advised that Philips has lost all the Kindred accounts.


03/19/2025 YEspino Called 321-733-5725 to verify the device in question. Asked to be transferred over to the biomed dept but was unable to speak to anybody so i left a message.


03/19/2025 YEspino Called 386-453-0848 to speak to Matthew Anderson to verify the device in question. Was unable to speak to him so i left a message.


01/30/2025 ALuman - follow up for 1 IP. Working with POC to locate and reschedule

🔧 Work Performed
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📋
2 Work Order Created Jan 30, 7:42 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Ashley Luman
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 81.0 business days
Status: Ready for Release by Mandy Newman May 23, 3:48 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 113d 7h
🚨 195.0 business days
👷
3 Technician Assigned Mar 9, 12:35 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-03-13T12:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Release
To: Scheduled
Duration in Previous: 289d 20h
🚨 11.0 business days
📅
Dispatch Scheduled by Fady Messak Mar 23, 11:12 AM
Scheduled For: 2026-03-23T15:12:00.000+0000
🚨 16.0 business days
📅
Dispatch Scheduled by Fady Messak Apr 13, 10:27 AM
Scheduled For: 2026-04-13T15:12:00.000+0000
⚠️ 7.0 business days
📅
Dispatch Scheduled by Fady Messak Apr 21, 4:43 PM
Scheduled For: 2026-04-27T15:12:00.000+0000
🚨 14.9 business days
📅
Dispatch Scheduled by Fady Messak May 11, 1:50 PM
Scheduled For: 2026-05-11T17:50:00.000+0000
🚨 10.0 business days
⏱️
2x Labor Added May 24, 4:37 PM
Type: Labor
Status: Open
Qty: 0.25
🚗
2 2x Travel Added May 24, 4:52 PM
2x Travel Added → Status: Completed
✔️
Status: Completed by Fady Messak
From: Scheduled
To: Completed
Duration in Previous: 76d 4h
📅
2 Dispatch Scheduled May 25, 1:49 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Fady Messak
From: Completed, Scheduled
To: Scheduled, Completed
Duration in Previous: 20h 55m, 0m
🚨 14.0 business days
🏁
Status: Closed by Fady Messak Jun 13, 9:00 PM
From: Completed
To: Closed
Duration in Previous: 19d 7h
0.8 business days
⏱️
Labor Added Jun 15, 6:33 AM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey Jun 15, 12:52 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 15h
4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jun 18, 4:32 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 3h
💰
Status: Invoiced by Josh Longway Jun 19, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 27m

Bottlenecks

Ready for Scheduling
Duration: 81.0 business days (threshold: 1.0 business days)
Exceeded by 80.0 business days
Scheduled
Duration: 54.9 business days (threshold: 2.0 business days)
Exceeded by 52.9 business days
Completed
Duration: 14.0 business days (threshold: 1.0 business days)
Exceeded by 13.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
Jun 12, 1:50 PM
Created
Jan 30, 7:42 AM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03237385 Labor Open 0.25 $95.00 May 24, 4:37 PM
WL-03237386 Labor Open 2 $155.00 May 24, 4:37 PM
WL-03237387 Travel Open 68 $0.00 May 24, 4:52 PM
WL-03237388 Travel Open 68 $0.00 May 24, 4:52 PM
WL-03260388 Labor Open - $38.00 Jun 15, 6:33 AM

Details