Detailed work order timeline, KPIs, and analysis
PHILIPS HEALTHCARE • FCO • PC
📍 Norton Audubon Hospital — 1 Audubon Plaza Dr, Louisville KY, 40217
Jan 30, 2025 → Present
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Jan 31 → Jan 31 | Created | ▶ Running | 0 | 0 |
| Jan 31 → Oct 20 | On Hold | ▶ Running | 180 | 180 |
| Oct 20 → Oct 5 | Ready for Release | ⏸ Paused | 239 | — |
| Oct 5 → Oct 22 | Scheduled | ▶ Running | 12 | 192 |
10/13/2026 RArnold - Fady ordered parts to site for POC to Swap.
10/05/2026 HWilliams - Scheduled FSE Paul for 10/7/26 per Fady
09/28/2026: ARoosa- Faddy sent fu email to Amsler, Douglas <Douglas.Amsler@nortonhealthcare.org Carols.Ramirez@nortonhealthcare.org>,
Krawczyk, Charles <Charles.Krawczyk@nortonhealthcare.org>Stearman, Quintin J. <Quintin.Stearman@nortonhealthcare.org>Lippy, Matthew J. <Matthew.Lippy@nortonhealthcare.org>
following up and advising the due date is approaching and asked them to update us with status of devices.
09/18/2026: ARoosa- Sent fu email to Quintin.Stearman@nortonhealthcare.org to see if he will verify SN's
09/07/2026: ARoosa- Fady sent follow up email to Douglas.Amsler@nortonhealthcare.org asking if he can please review list so we can arrange the exchange and let him know the due date is approaching.
08/19/2026: ARoosa - Sent fu email to Douglas.Amsler@nortonhealthcare.org asking if he can provide us with an update about the 3 remaining devices.
07/16/2026 ARoosa - Recvd email from Douglas stating his team has been looking for these devices but has not yet found them and that they have other priorities across the Norton system to take care of and will locate when able. Sent fu email to Douglas Amsler & team thanking him for his reply& apologizing for the inconveinence, letting him know that device deadline is fast approaching and that I will have to follow up frequently and to reply when they have time to do so.
07/02/2026 ARoosa - Recvd email from Douglas Amsler stating that Quintin has been looking for the devices and will get back with us when the 2 that they confirmed are found.
06/26/2026 ARoosa - Sent fu email to Douglas.Amsler@nortonhealthcare.org to see if he can help us get an update about devices locations since Quintin hasn't responded.
06/22/2026 ARoosa - Sent fu email to Quintin.Stearman@nortonhealthcare.org to see if he has tracked down these devices yet.
06/17/2026 ARoosa - Recvd email from Douglas Amsler stating he could only find 2 of the 3 devices and asked Quintin Stearman to help track the 2 devices down and to let us know when they are available. Sent reply email thanking Douglas and addressing Quintin letting him know I will hold off on changing status to ready for scheduling until he verifies he has found the devices and once found we can schedule.
06/16/2026 ARoosa - Recvd. email from Matthew Lippy stating he has added Douglas Amsler to email and he can answer any questions. Sent fu email to Amsler, Douglas <Douglas.Amsler@nortonhealthcare.org> asking him if he can confirm devices.
06/15/2026 ARoosa - Sent fu email to matthew.lippy@nortonhealthcare.org asking about devices in question.
06/09/2026: ARoosa - Called 502-636-7111, xfer to biomed, Spoke to matt who said info was passed along to his boss Matthew Lippy and to email him at matthew.lippy@nortonhealthcare.org, Sent email.
06/03/2026 ARoosa - Sent fu email to Quintin at quintin.stearman@nortonhealthcare.org asking him to confirm devices.
05/27/2026 ARoosa - Sent fu email to Quintin at
quintin.stearman@nortonhealthcare.org asking about devices in question.
05/21/2026: ARoosa - Called 502-629-3031
Quintin Stearman, VM says Michael Stanten LM
05/15/2026 ARoosa - Sent fu email to Quintin at quintin.stearman@nortonhealthcare.org about devices in question.
05/11/2026: ARoosa - Called 502-636-7111, xfer to biomed, Spoke to Mick Mobley biomed who stated reach out to Quintin Stearman 502-629-3031 quintin.stearman@nortonhealthcare.org, Sending email to Quintin
05/01/2026: ARoosa - Called 502-636-7111, Xfer to biomed, Spoke to Nick who stated Matthew is not in today but he will follow up with him when he returns. He stated Matthew should have forwarded the email to the guy in anesthesia but he will follow up to make sure.
04/24/2026 ARoosa - Sent fu email to matthew.pickerill@nortonhealthcare.org, Matthew Pickerill Biomed about device in question
04/16/2026: ARoosa - Called 502-636-7111, xfer to biomed, Spoke to Matthew Pickerill he asked me to eamil him at matthew.pickerill@nortonhealthcare.org so he can get this info to the right dept.
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