Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01243429 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Akron General Hospital — 1 Akron General Ave, Akron OH, 44307

Jan 30, 2025 → Apr 17, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (175 biz days early)
Active: 223 biz days
Paused: 79 biz days
🕐 Clock stopped: Completed (Apr 17, 2026)
▶ Clock Running
Status: Created
Jan 31 → Jan 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
180d
▶ Clock Running
Status: On Hold
Jan 31 → Oct 20, 2025
180 business days (counted)
Running total: 180 of ? biz days used
⏸79d
⏸ Clock Paused
Status: Ready for Release
Oct 20 → Feb 17, 2026
79 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Feb 17 → Mar 5, 2026
12 business days (counted)
Running total: 192 of ? biz days used
31d
▶ Clock Running
Status: Scheduled
Mar 5 → Apr 17, 2026
31 business days (counted)
Running total: 223 of ? biz days used
Created: Jan 31, 2025 Completed: Apr 17, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 31 → Jan 31 Created ▶ Running 0 0
Jan 31 → Oct 20 On Hold ▶ Running 180 180
Oct 20 → Feb 17 Ready for Release ⏸ Paused 79 —
Feb 17 → Mar 5 Ready for Scheduling ▶ Running 12 192
Mar 5 → Apr 17 Scheduled ▶ Running 31 223
Dispatch 1.0d
Holding 260.9d (excluded)
Coordinators 44.9d
Field Work 0.0d
Billing 24.7d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
260.9 days
Coordinators
44.9 days
Over SLA
Field Work
0.0 days
Billing
24.7 days
Over SLA
Created: Jan 31, 2025 Due: Dec 31, 2026 Completed: Apr 17, 2026 (258 days early)
📅
303.0 days Total Age
⏱️
181.0d in On Hold Longest Stage
🔄
14 transitions Status Changes
⚠️
50.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Apr 13, 2026
Visit 2 Apr 17, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 561 days old
🚨
Primary Delay 181.0 days stuck in "On Hold"
⏱️
Total Delay 50.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
On Hold
181.0d
Ready for Release
79.9d
Ready for Scheduling
12.9d / 1.0d SLA
Scheduled
32.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
10.0d / 1.0d SLA
07e-Partial Project
1.7d
WO Correction Needed
0.3d
Ready to Bill
1.4d / 1.0d SLA
Invoiced
16.0d
Billing Correction Needed
7.0d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
05/22/2026 Jsackett - Deleted SM-260625, returned WO to Billing Correction for Update + Rebill per credit request

03/5/2026 DMalloy - Per Fady dispatched to FSE Paul for 3/11/2026 for the needed parts to be ordered. 


02/17/2026 YEspino Called 330-945-3111 to speak to Taleen Avitsian to verify the devices in question. This number is for the satelite location, was advised that i would be transferred over to the main hosptial. Then asked to be transferred over to the biomed dept, Was able to speak to Don, He was able to confirm the devices in question. Location has been confirm and no creditaling needed. Email:dressd@ccf.org Phone:330-344-6723


01/26/2026 YEspino Called 330-729-2929 to verify the devices in question. No answer and was unable to leave a message.


01/26/2026 YEspino Called 330-344-3581 to speak to Darryl Autery to verify the Intellivue devices in question. Not a good contact the number is out of service.


01/26/2026 YEspino Called 330-842-4938 to speak to Jonathan to verify the Intellivue devices in question. Was unable to speak to him or leave a message.


01/05/2026 YEspino Called 330-842-4938 to speak to Jonathan to verify the devices in question. Was unable to speak to him so i left a message.


12/31/2025 DMalloy - Email sent to the POC listed Jonathan Shaft to confirm the deivces. Also included POCs Michael Fijalkovich and Adrianna Payne located on another email for this location.  

shaftj@ccf.org

paynea3@ccf.org

fijalkm@ccf.org


12/01/2025 YEspino Called 330-344-3581 to speak to Darryl Autery to verify the 3 devices in question. Was unable to speak to him so i left a message.


12/01/2025 YEspino Called 330-842-4938 to speak to Jonathan Shaft to verify the 3 devices in question. Was unable to speak to him so i left a message.

🔧 Work Performed
Install FCO86201958.
🔍 Technician Findings
nr
⚠️ Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄 Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞 Call Description
FCO86201958

Timeline

📋
Work Order Created Jan 30, 9:42 PM
Work Order: WO-01243429
Type: FCO
Priority: PC
⏸️
Status: On Hold by Diana Cox Jan 31, 10:22 AM
From: Entered
To: On Hold
Duration in Previous: 12h 40m
🚨 181.0 business days
✅
Status: Ready for Release by Mandy Newman Oct 20, 1:08 PM
From: On Hold
To: Ready for Release
Duration in Previous: 262d 1h
🚨 80.0 business days
📅
Status: Ready for Scheduling by Yessenia Espino Feb 17, 12:08 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 120d 0h
🚨 13.0 business days
👷
▶
3 Technician Assigned Mar 5, 8:25 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-03-11T04:00:00.000+0000, 2026-03-11T00:00:00.000+0000, 2026-03-11T12:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 15d 20h
⚠️ 9.0 business days
📅
Dispatch Scheduled by Heather Williams Mar 17, 9:55 AM
Scheduled For: 2026-03-25T12:00:00.000+0000
🚨 14.0 business days
📅
Dispatch Scheduled by Heather Williams Apr 3, 9:05 AM
Scheduled For: 2026-04-13T12:00:00.000+0000
⚠️ 7.0 business days
⏱️
3x Labor Added Apr 13, 5:31 PM
Type: Labor, Travel
Status: Open
Qty: 1, 2, 92
⏳ 4.8 business days
⏱️
Labor Added Apr 17, 1:48 PM
Type: Labor
Status: Open
Qty: 1.5
✔️
▶
2 Status: Completed Apr 17, 1:56 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Paul Mccormish
From: Completed
To: Closed
Duration in Previous: 1m
⚠️ 5.0 business days
⏱️
▶
2 Labor Added Apr 23, 9:27 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 5d 19h
✏️
Status: WO Correction Needed by Timothy Amburgey Apr 23, 3:20 PM
From: 07e-Partial Project
To: WO Correction Needed
Duration in Previous: 5h 50m
🏁
Status: Closed by Paul Mccormish Apr 23, 5:45 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 2h 24m
⚠️ 5.6 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Apr 30, 6:41 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 6d 12h
📄
Status: Ready to Bill by Timothy Amburgey Apr 30, 4:27 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 9h 45m
💰
Status: Invoiced by Josh Longway May 1, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 33m
🚨 16.0 business days
💵
Status: Billing Review by Jane Sackett May 22, 11:00 AM
From: Invoiced, Billing Review
To: Billing Review, Billing Correction Needed
Duration in Previous: 21d 6h, 0m
⚠️ 7.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jun 2, 10:25 AM
From: Billing Correction Needed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 10d 23h, 0m
🚨 32.0 business days
🧾
Invoice Created Jul 17, 10:12 AM
Invoice Number: SM-263558

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready for Scheduling
Duration: 12.9 business days (threshold: 1.0 business days)
Exceeded by 11.9 business days
Scheduled
Duration: 32.0 business days (threshold: 2.0 business days)
Exceeded by 30.0 business days
Closed
Duration: 4.8 business days (threshold: 1.0 business days)
Exceeded by 3.8 business days
Closed
Duration: 5.3 business days (threshold: 1.0 business days)
Exceeded by 4.3 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Paul Mccormish
Scheduled
Apr 13, 8:00 AM
Created
Jan 30, 9:42 PM
Invoice #
SM-263558

Work Details (5)

Name Type Status Qty Amount Date
WL-03184153 Labor Open 1 $150.00 Apr 13, 5:31 PM
WL-03184154 Labor Open 2 $465.00 Apr 13, 5:31 PM
WL-03184155 Travel Open 92 $0.00 Apr 13, 5:31 PM
WL-03190690 Labor Open 1.5 $0.00 Apr 17, 1:48 PM
WL-03197476 Labor Open 0.016666666666667 $114.00 Apr 23, 9:27 AM

Details