Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01243430 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Dayton Childrens Hospital — 1 Childrens Plz, Dayton OH, 45404

Jan 30, 2025 → May 13, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (157 biz days early)
Active: 192 biz days
Paused: 128 biz days
🕐 Clock stopped: Completed (May 13, 2026)
▶ Clock Running
Status: Created
Jan 31 → Jan 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
180d
▶ Clock Running
Status: On Hold
Jan 31 → Oct 20, 2025
180 business days (counted)
Running total: 180 of ? biz days used
⏸128d
⏸ Clock Paused
Status: Ready for Release
Oct 20 → Apr 27, 2026
128 business days (not counted)
▶ Clock Running
Status: On Hold
Apr 27 → May 8, 2026
9 business days (counted)
Running total: 189 of ? biz days used
▶ Clock Running
Status: Scheduled
May 8 → May 13, 2026
3 business days (counted)
Running total: 192 of ? biz days used
Created: Jan 31, 2025 Completed: May 13, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 31 → Jan 31 Created ▶ Running 0 0
Jan 31 → Oct 20 On Hold ▶ Running 180 180
Oct 20 → Apr 27 Ready for Release ⏸ Paused 128 —
Apr 27 → May 8 On Hold ▶ Running 9 189
May 8 → May 13 Scheduled ▶ Running 3 192
Dispatch 1.0d
Holding 319.5d (excluded)
Coordinators 4.0d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
319.5 days
Coordinators
4.0 days
Over SLA
Created: Jan 31, 2025 Due: Dec 31, 2026 Completed: May 13, 2026 (232 days early)
📅
321.0 days Total Age
⏱️
181.0d in On Hold Longest Stage
🔄
6 transitions Status Changes
⚠️
2.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 561 days old
🚨
Primary Delay 181.0 days stuck in "On Hold"
⏱️
Total Delay 2.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
On Hold
190.6d
Ready for Release
128.9d
Scheduled
4.0d / 2.0d SLA
Closed
1.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

05/08/2026 HWilliams - Per Fady dispatched to FSE Paul for LU or ANR.


04/27/2026 ARoosa - Recvd email from Emma Morris stating We do not have SN DE43810617 in our inventory, but we do have the other two you listed. What are next steps/ what else do you need from us?


04/27/2026 ARoosa -Sent fu email to morrise@childrensdayton.org about deices in question.

04/17/2026: ARoosa - Called 937-641-3000, xfer to biomed, Spoke to MJ who asked me to email her at morrise@childrensdayton.org so she can confirm SN's

🔧 Work Performed
Unit not in inventory, ANR.
🔍 Technician Findings
nr
⚠️ Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄 Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞 Call Description
FCO86201958

Timeline

📋
Work Order Created Jan 30, 9:42 PM
Work Order: WO-01243430
Type: FCO
Priority: PC
⏸️
Status: On Hold by Diana Cox Jan 31, 10:22 AM
From: Entered
To: On Hold
Duration in Previous: 12h 40m
🚨 181.0 business days
✅
Status: Ready for Release by Mandy Newman Oct 20, 1:08 PM
From: On Hold
To: Ready for Release
Duration in Previous: 262d 1h
🚨 129.0 business days
⏸️
Status: On Hold by Angela Roosa Apr 27, 3:01 PM
From: Ready for Release
To: On Hold
Duration in Previous: 189d 1h
🚨 10.0 business days
👷
▶
3 Technician Assigned May 8, 9:10 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Heather Williams
Scheduled For: 2026-05-11T12:00:00.000+0000
🗓️
Status: Scheduled by Heather Williams
From: On Hold
To: Scheduled
Duration in Previous: 10d 18h
⏳ 3.0 business days
📅
Dispatch Scheduled by Megan Klose May 12, 8:18 AM
Scheduled For: 2026-05-12T12:00:00.000+0000
⏳ 2.0 business days
⏱️
▶
2 Labor Added May 13, 6:28 PM
Labor Added → Status: Completed
✔️
Status: Completed by Paul Mccormish
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 5d 9h, 0m
📄
Status: Ready to Bill by Timothy Amburgey May 14, 2:17 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 19h 46m, 0m
🚨 49.0 business days
🧾
Invoice Created Jul 24, 11:45 AM
Invoice Number: SM-261933

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Paul Mccormish
Scheduled
May 12, 8:00 AM
Created
Jan 30, 9:42 PM
Invoice #
SM-261933

Work Details (1)

Name Type Status Qty Amount Date
WL-03225426 Labor Open 0.5 $0.00 May 13, 6:28 PM

Details