Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01243431 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 War Memorial Hospital — 1 Healthy Way, Berkeley Springs WV, 25411

Jan 30, 2025 → May 5, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (163 biz days early)
Active: 181 biz days
Paused: 133 biz days
🕐 Clock stopped: Completed (May 5, 2026)
▶ Clock Running
Status: Created
Jan 31 → Jan 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
180d
▶ Clock Running
Status: On Hold
Jan 31 → Oct 20, 2025
180 business days (counted)
Running total: 180 of ? biz days used
⏸133d
⏸ Clock Paused
Status: Ready for Release
Oct 20 → May 4, 2026
133 business days (not counted)
▶ Clock Running
Status: On Hold
May 4 → May 4, 2026
0 business days (counted)
Running total: 180 of ? biz days used
▶ Clock Running
Status: Scheduled
May 4 → May 5, 2026
1 business day (counted)
Running total: 181 of ? biz days used
Created: Jan 31, 2025 Completed: May 5, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 31 → Jan 31 Created ▶ Running 0 0
Jan 31 → Oct 20 On Hold ▶ Running 180 180
Oct 20 → May 4 Ready for Release ⏸ Paused 133 —
May 4 → May 4 On Hold ▶ Running 0 180
May 4 → May 5 Scheduled ▶ Running 1 181
Dispatch 1.0d
Holding 314.9d (excluded)
Coordinators 1.6d
Billing 1.4d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
314.9 days
Coordinators
1.6 days
Billing
1.4 days
Over SLA
Created: Jan 31, 2025 Due: Dec 31, 2026 Completed: May 5, 2026 (240 days early)
📅
315.0 days Total Age
⏱️
181.0d in On Hold Longest Stage
🔄
7 transitions Status Changes
⚠️
2.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 561 days old
🚨
Primary Delay 181.0 days stuck in "On Hold"
⏱️
Total Delay 2.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
On Hold
181.0d
Ready for Release
133.9d
Scheduled
1.6d / 2.0d SLA
Closed
2.5d / 1.0d SLA
07e-Partial Project
0.7d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

5.19.2026 TAmburgey - Philips rejected this invoice with a PO issue. Mandy replied 5/14/2026 saying she couldn't update the SMC on the WO since it's already invoiced, but she updated the Customer PO Number on the WO and asked me to reprint and resend to Philips with the correct PO. Replied to Mandy asking what SMC is supposed to be associated with the PO they sent over, since updating only the PO without the matching SMC may not be sufficient. Waiting on Mandy's response before reprinting and resending.

05/04/2026 - ARuby - Dispatching WO to Michael Steencken for 5/5 as an ANR POC is 540-686-2335 Matthew Spoon E. <Matthew.Spoon@trimedx.com>

04/29/2026 ARoosa - Recvd email from Ron stating here is a list of all devices that fall under this recall for all Valley health locations. The SN we have does not match what is on his lsit for this location. SN's DE43808731

he has listed for War memorial is listed as Page memorial in Philips located in VA, SN DE43811512 is listed at Hampshire memorial in WV in Philips, & SN DE43811522 is also listed at Hampshire memorial WV in Philips


04/21/2026 ARoosa - Recvd. call from 540-409-9689 Ron Berge from trimedx, he asked me to eamil him device list so he can confirm for us at ronald.berge@trimedx.com

04/21/2026: ARoosa - Called 304-258-1234, Xfer to biomed, Goes to trimedx spoke to Adrian she took info. and said she will pass it along to site contact.

🔧 Work Performed
FCO
🔍 Technician Findings
COMPLETE
⚠️ Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄 Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞 Call Description
FCO86201958

Timeline

📋
Work Order Created Jan 30, 9:42 PM
Work Order: WO-01243431
Type: FCO
Priority: PC
⏸️
Status: On Hold by Diana Cox Jan 31, 10:21 AM
From: Entered
To: On Hold
Duration in Previous: 12h 39m
🚨 181.0 business days
✅
Status: Ready for Release by Mandy Newman Oct 20, 1:08 PM
From: On Hold
To: Ready for Release
Duration in Previous: 262d 1h
🚨 134.0 business days
⏸️
▶
3 Status: On Hold May 4, 3:34 PM
Status: On Hold → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Autumn Ruby
Technician: Michael Steencken
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-05-05T12:00:00.000+0000
⏳ 2.0 business days
⏱️
▶
2 2x Labor Added May 5, 4:06 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Michael Steencken
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 1d 0h, 0m
⏳ 3.0 business days
⏱️
Labor Added May 7, 11:10 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey May 7, 11:15 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 19h
📄
Status: Ready to Bill by Timothy Amburgey May 7, 4:43 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 5h 27m
💰
Status: Invoiced by Josh Longway May 8, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 17m

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Closed
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Michael Steencken
Scheduled
May 5, 8:00 AM
Created
Jan 30, 9:42 PM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03215175 Labor Open 1 $95.00 May 5, 4:06 PM
WL-03215176 Labor Open 1 $310.00 May 5, 4:06 PM
WL-03217860 Labor Open 0.016666666666667 $76.00 May 7, 11:10 AM

Details