Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01243432 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 West Virginia University Hospitals — 1 Medical Center Dr, Morgantown WV, 26506

Jan 30, 2025 → Jul 27, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (113 biz days early)
Active: 209 biz days
Paused: 155 biz days
🕐 Clock stopped: Completed (Jul 17, 2026)
▶ Clock Running
Status: Created
Jan 31 → Jan 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
180d
▶ Clock Running
Status: On Hold
Jan 31 → Oct 20, 2025
180 business days (counted)
Running total: 180 of ? biz days used
⏸155d
⏸ Clock Paused
Status: Ready for Release
Oct 20 → Jun 4, 2026
155 business days (not counted)
29d
▶ Clock Running
Status: On Hold
Jun 4 → Jul 17, 2026
29 business days (counted)
Running total: 209 of ? biz days used
▶ Clock Running
Status: Scheduled
Jul 17 → Jul 17, 2026
0 business days (counted)
Running total: 209 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jul 17 → Jul 17, 2026
0 business days (counted)
Running total: 209 of ? biz days used
Created: Jan 31, 2025 Completed: Jul 17, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jan 31 → Jan 31 Created ▶ Running 0 0
Jan 31 → Oct 20 On Hold ▶ Running 180 180
Oct 20 → Jun 4 Ready for Release ⏸ Paused 155 —
Jun 4 → Jul 17 On Hold ▶ Running 29 209
Jul 17 → Jul 17 Scheduled ▶ Running 0 209
Jul 17 → Jul 17 Tech On Site ▶ Running 0 209
Dispatch 1.0d
Holding 366.9d (excluded)
Coordinators 0.2d
Field Work 6.8d
Billing 1.5d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
366.9 days
Coordinators
0.2 days
Field Work
6.8 days
Over SLA
Billing
1.5 days
Over SLA
Created: Jan 31, 2025 Due: Dec 31, 2026 Completed: Jul 27, 2026 (157 days early)
📅
371.0 days Total Age
⏱️
181.0d in On Hold Longest Stage
🔄
10 transitions Status Changes
⚠️
7.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 629 days old
🚨
Primary Delay 181.0 days stuck in "On Hold"
⏱️
Total Delay 7.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
On Hold
211.0d
Ready for Release
155.9d
Scheduled
0.2d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
6.6d / 1.0d SLA
Closed
1.7d / 1.0d SLA
07e-Partial Project
2.8d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

8/18/2026 TAmburgey - Invoice resubmitted to Philips

08/10/2026 MNewman - Invoice rejected. "please update PO to Mid-Atlantic PO 2000155911 "

07/17/2026 HWilliams - Dispatched to FSE Bennet for today per Fady


07/08/2026 RArnold - Fady to give direction on which FSE to dispatch this WO to


05/28/2026 ARoosa - Recvd email from Joe at joseph.kraynak@wvumedicine.org stating that he has no record of ever having these devices and we should double check with Philips.

05/21/2026 ARoosa - Sent fu email to Joe at joseph.kraynak@wvumedicine.org reaching out to see if he has had time to locate devices after our phone conversation on 04/29/2026

05/14/2026 ARoosa - Sent fu email to Joe at joseph.kraynak@wvumedicine.org asking if he has had time to verify SN's

05/08/2026 ARoosa - Sent fu email to joseph.kraynak@wvumedicine.org asking him to confirm devices

04/29/2026: ARoosa - Called 304-598-4000, Jeff was going to xfer me to Joe but he was busy speaking to hospital staff and Joe told me to call back in 10 min. or so. Called bcak xfer to biomed, xfer to Joe, Joe asked me to email him device list to joseph.kraynak@wvumedicine.org



04/21/2026: ARoosa - Called 304-598-4000, Xfer to biomed, Spoke to Jeff he said person I need is  Joe kraynack and he is off today but will be back tomorrow to call back.

🔧 Work Performed
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
🔍 Technician Findings
N/A
⚠️ Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄 Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞 Call Description
FCO86201958

Timeline

📋
Work Order Created Jan 30, 9:42 PM
Work Order: WO-01243432
Type: FCO
Priority: PC
⏸️
Status: On Hold by Diana Cox Jan 31, 10:21 AM
From: Entered
To: On Hold
Duration in Previous: 12h 39m
🚨 181.0 business days
✅
Status: Ready for Release by Mandy Newman Oct 20, 1:08 PM
From: On Hold
To: Ready for Release
Duration in Previous: 262d 1h
🚨 156.0 business days
⏸️
Status: On Hold by Angela Roosa Jun 4, 10:00 AM
From: Ready for Release
To: On Hold
Duration in Previous: 226d 20h
🚨 30.0 business days
🗓️
▶
3 Status: Scheduled Jul 17, 12:17 PM
Status: Scheduled → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Heather Williams
Technician: Bennet O Dartey
📅
Dispatch Scheduled by Heather Williams
Scheduled For: 2026-07-17T12:00:00.000+0000
🔧
Status: Tech On Site by Bennet Dartey Jul 17, 1:47 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1h 29m
⏱️
2x Labor Added Jul 17, 1:55 PM
Type: Labor
Status: Open
Qty: 0.25, 0.75
✔️
Status: Completed by Bennet Dartey Jul 17, 3:15 PM
From: Tech On Site
To: Completed
Duration in Previous: 1h 27m
⚠️ 7.0 business days
🏁
Status: Closed by Bennet Dartey Jul 27, 2:20 PM
From: Completed
To: Closed
Duration in Previous: 9d 23h
⏱️
▶
2 Labor Added Jul 28, 1:17 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 22h 59m
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jul 30, 3:53 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 2h
💰
Status: Invoiced by Josh Longway Jul 31, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 7m

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Completed
Duration: 6.6 business days (threshold: 1.0 business days)
Exceeded by 5.6 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.7 business hours
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Bennet O Dartey
Scheduled
Jul 17, 8:00 AM
Created
Jan 30, 9:42 PM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03298068 Labor Open 0.25 $155.00 Jul 17, 1:55 PM
WL-03298069 Labor Open 0.75 $50.00 Jul 17, 1:55 PM
WL-03310457 Labor Open - $38.00 Jul 28, 1:17 PM

Details