📍 West Virginia University Hospitals — 1 Medical Center Dr, Morgantown WV, 26506
Jan 30, 2025 → Jul 27, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (113 biz days early)
Active: 209 biz days
Paused: 155 biz days
🕐 Clock stopped: Completed (Jul 17, 2026)
▶ Clock Running
Status: Created
Jan 31 → Jan 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
180d
▶ Clock Running
Status: On Hold
Jan 31 → Oct 20, 2025
180 business days (counted)
Running total: 180 of ? biz days used
⏸155d
⏸ Clock Paused
Status: Ready for Release
Oct 20 → Jun 4, 2026
155 business days (not counted)
29d
▶ Clock Running
Status: On Hold
Jun 4 → Jul 17, 2026
29 business days (counted)
Running total: 209 of ? biz days used
▶ Clock Running
Status: Scheduled
Jul 17 → Jul 17, 2026
0 business days (counted)
Running total: 209 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jul 17 → Jul 17, 2026
0 business days (counted)
Running total: 209 of ? biz days used
Created: Jan 31, 2025Completed: Jul 17, 2026
Show SLA Clock Detail (6 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 31 → Jan 31
Created
▶ Running
0
0
Jan 31 → Oct 20
On Hold
▶ Running
180
180
Oct 20 → Jun 4
Ready for Release
⏸ Paused
155
—
Jun 4 → Jul 17
On Hold
▶ Running
29
209
Jul 17 → Jul 17
Scheduled
▶ Running
0
209
Jul 17 → Jul 17
Tech On Site
▶ Running
0
209
Dispatch1.0d
Holding366.9d (excluded)
Coordinators0.2d
Field Work6.8d
Billing1.5d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding(excluded from total)
366.9 days
Coordinators
0.2 days
Field Work
6.8 days
Over SLA
Billing
1.5 days
Over SLA
Created: Jan 31, 2025
Due: Dec 31, 2026
Completed: Jul 27, 2026 (157 days early)
📅
371.0 daysTotal Age
⏱️
181.0d in On HoldLongest Stage
🔄
10 transitionsStatus Changes
⚠️
7.3d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with minor delays
Invoiced • 561 days old
🚨
Primary Delay181.0 days stuck in "On Hold"
⏱️
Total Delay7.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
On Hold
211.0d
Ready for Release
155.9d
Scheduled
0.2d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
6.6d / 1.0d SLA
Closed
1.7d / 1.0d SLA
07e-Partial Project
2.8d
Ready to Bill
1.5d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
08/10/2026 MNewman - Invoice rejected. "please update PO to Mid-Atlantic PO 2000155911 "
07/17/2026 HWilliams - Dispatched to FSE Bennet for today per Fady
07/08/2026 RArnold - Fady to give direction on which FSE to dispatch this WO to
05/28/2026 ARoosa - Recvd email from Joe at joseph.kraynak@wvumedicine.org stating that he has no record of ever having these devices and we should double check with Philips.
05/21/2026 ARoosa - Sent fu email to Joe at joseph.kraynak@wvumedicine.org reaching out to see if he has had time to locate devices after our phone conversation on 04/29/2026
05/14/2026 ARoosa - Sent fu email to Joe at joseph.kraynak@wvumedicine.org asking if he has had time to verify SN's
05/08/2026 ARoosa - Sent fu email to joseph.kraynak@wvumedicine.org asking him to confirm devices
04/29/2026: ARoosa - Called 304-598-4000, Jeff was going to xfer me to Joe but he was busy speaking to hospital staff and Joe told me to call back in 10 min. or so. Called bcak xfer to biomed, xfer to Joe, Joe asked me to email him device list to joseph.kraynak@wvumedicine.org
04/21/2026: ARoosa - Called 304-598-4000, Xfer to biomed, Spoke to Jeff he said person I need is Joe kraynack and he is off today but will be back tomorrow to call back.
🔧Work Performed
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
🔍Technician Findings
N/A
⚠️Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞Call Description
FCO86201958
📧
Email
Completed May 21, 2026
05/21/2026 ARoosa - Sent fu email to Joe at joseph.kraynak@wvumedicine.org reaching out to see if he has had time to locate devices after our phone conversation on 04/29/2026
📧
Email
Completed May 14, 2026
05/14/2026 ARoosa - Sent fu email to Joe at joseph.kraynak@wvumedicine.org asking if he has had time to verify SN's
📧
Email
Completed May 8, 2026
05/08/2026 ARoosa - Sent fu email to joseph.kraynak@wvumedicine.org asking him to confirm devices
📧
Email: Philips Field Safety Notice - FCO86201958- IntelliVue G7m - West Virginia University Hospitals - Morgantown, WV - WO-07603621
Completed Apr 29, 2026
To: joseph.kraynak@wvumedicine.org
CC: angela.roosa@emsar.com; heather.williams@emsar.com; central.scheduling@emsar.com
BCC:
Attachment: FSN86201958C_Important Product Notice to Customer.pdf
Subject: Philips Field Safety Notice - FCO86201958- IntelliVue G7m - West Virginia University Hospitals - Morgantown, WV - WO-07603621
Body:
Hello Joe,
Thank you for taking my call today. As discussed, I am reaching out regarding a Field Safety Notice issued by Philips for the 866173 IntelliVue G7m. P
📅
WO-01243432 - FCO - DD: 12/31/2026 - - IntelliVue G7m - Morgantown - West Virginia University Hospitals
Jul 17, 2026 8:00am – 5:00pm
Work Order: WO-01243432
Account: PHILIPS HEALTHCARE
Customer Case Number: WO-07603621
Location: West Virginia University Hospitals
Address: 1 Medical Center Dr, Morgantown, WV 26506
Manufacturer: Philips
Model #: IntelliVue G7m
Serial #: DE43808776
Contact Name: Joseph Kraynak
Contact Phone: 304-598
MSG
RE Philips Field Safety Notice - FCO86201958- IntelliVue G7m - West Virginia University Hospitals - Morgantown WV - WO-07603621
Jun 4, 2026
Timeline
📋
Work Order Created Jan 30, 9:42 PM
Work Order:WO-01243432
Type:FCO
Priority:PC
⏸️
Status: On Hold by Diana CoxJan 31, 10:21 AM
From:Entered
To:On Hold
Duration in Previous:12h 39m
🚨181.0 business days
✅
Status: Ready for Release by Mandy NewmanOct 20, 1:08 PM