Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01243435 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Saint Luke's East-Lees Summit — 100 NE Saint Lukes Blvd, Lees Summit MO, 64063

Jan 30, 2025 → Present

🟡 At Risk
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
92 biz days remaining
Active: 253 biz days
Paused: 131 biz days
▶ Clock Running
Status: Created
Jan 31 → Jan 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
180d
▶ Clock Running
Status: On Hold
Jan 31 → Oct 20, 2025
180 business days (counted)
Running total: 180 of ? biz days used
⏸131d
⏸ Clock Paused
Status: Ready for Release
Oct 20 → Apr 30, 2026
131 business days (not counted)
73d
▶ Clock Running
Status: Ready for Scheduling
Apr 30 → Aug 15, 2026
73 business days (counted)
Running total: 253 of ? biz days used
Created: Jan 31, 2025 Today
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 31 → Jan 31 Created ▶ Running 0 0
Jan 31 → Oct 20 On Hold ▶ Running 180 180
Oct 20 → Apr 30 Ready for Release ⏸ Paused 131 —
Apr 30 → Aug 15 Ready for Scheduling ▶ Running 73 253
Dispatch 1.0d
Holding 312.9d (excluded)
On Track
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
312.9 days
Created: Jan 31, 2025 Due: Dec 31, 2026 (138 days left)
📅
385.0 days Total Age
⏱️
181.0d in On Hold Longest Stage
🔄
3 transitions Status Changes
⚠️
0.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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On Track
Ready for Scheduling • 561 days old
🚨
Primary Delay 181.0 days stuck in "On Hold"
⏱️
Total Delay 0.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
On Hold
181.0d
Ready for Release
131.9d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/08/2026 YEspino Reached out to the planner to get a good date to try and get this site scheduled out.


06/02/2026 MHamersley - Planner is in email contact w/ POC to schedule when device & FSE are available


04/30/2026 ARoosa - Recvd email from Mark Porter stating both devices still are in need of service and would like to proceed.


04/29/2026: ARoosa - Called 816-347-5000, Xfer to biomed, Spoke to lady who said I need Mark, Was xfer to Mark Porter who said he thought these devices was all already done but I could send email to him to check SN's and see if he can find service report. msporter@saint-lukes.org


04/22/2026 YEspino Called 816-648-4456 to speak to Tyler Tryon to verify the devices in question. Not a good contact this number is out of service.


04/22/2026 YEspino Called 816-347-4954 to speaki to Kristen Walthers to verify the devices in question. Was unable to speak to her so i left a message.

⚠️ Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄 Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞 Call Description
FCO86201958

Timeline

📋
Work Order Created Jan 30, 9:42 PM
Work Order: WO-01243435
Type: FCO
Priority: PC
⏸️
Status: On Hold by Diana Cox Jan 31, 10:20 AM
From: Entered
To: On Hold
Duration in Previous: 12h 38m
🚨 181.0 business days
✅
Status: Ready for Release by Mandy Newman Oct 20, 1:08 PM
From: On Hold
To: Ready for Release
Duration in Previous: 262d 1h
🚨 132.0 business days
📅
Status: Ready for Scheduling by Angela Roosa Apr 30, 8:32 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 191d 19h

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Unassigned
Scheduled
N/A
Created
Jan 30, 9:42 PM
Invoice #
N/A

Details