Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01243436 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 St Francis Hospital — 100 Port Washington Blvd, Roslyn NY, 11576

Jan 30, 2025 → Apr 18, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (175 biz days early)
Active: 302 biz days
🕐 Clock stopped: Completed (Apr 19, 2026)
▶ Clock Running
Status: Created
Jan 31 → Jan 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
163d
▶ Clock Running
Status: On Hold
Jan 31 → Sep 24, 2025
163 business days (counted)
Running total: 163 of ? biz days used
135d
▶ Clock Running
Status: Ready for Scheduling
Sep 24 → Apr 13, 2026
135 business days (counted)
Running total: 298 of ? biz days used
▶ Clock Running
Status: Assigned
Apr 13 → Apr 13, 2026
0 business days (counted)
Running total: 298 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 13 → Apr 17, 2026
4 business days (counted)
Running total: 302 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 17 → Apr 19, 2026
0 business days (counted)
Running total: 302 of ? biz days used
Created: Jan 31, 2025 Completed: Apr 19, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jan 31 → Jan 31 Created ▶ Running 0 0
Jan 31 → Sep 24 On Hold ▶ Running 163 163
Sep 24 → Apr 13 Ready for Scheduling ▶ Running 135 298
Apr 13 → Apr 13 Assigned ▶ Running 0 298
Apr 13 → Apr 17 Scheduled ▶ Running 4 302
Apr 17 → Apr 19 Tech On Site ▶ Running 0 302
Dispatch 1.0d
Holding 164.0d (excluded)
Coordinators 140.4d
Field Work 1.0d
Billing 0.0d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
164.0 days
Coordinators
140.4 days
Over SLA
Field Work
1.0 days
Billing
0.0 days
Created: Jan 31, 2025 Due: Dec 31, 2026 Completed: Apr 19, 2026 (256 days early)
📅
303.0 days Total Age
⏱️
164.0d in On Hold Longest Stage
🔄
8 transitions Status Changes
⚠️
140.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
11 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Carlos Puebla — scheduling delays attributed to technician, not coordinators
Visit 1 Apr 17, 2026
Visit 2 Apr 18, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 561 days old
🚨
Primary Delay 164.0 days stuck in "On Hold"
⏱️
Total Delay 140.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
On Hold
164.0d
Ready for Scheduling
135.8d / 1.0d SLA
Scheduled
4.6d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
07e-Partial Project
0.6d
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

04/13/2026 mklose this device is retired needs ANR


04/13/2026 THolmes- called 516-562-6053 spoke with Shafat Choudhury in Bio med. Confirmed that FSE Carlos would be on site Friday. States to have tech locate BioMed when on site. 


04/06/2026: ARoosa - Called 516-562-6053, Jean Destine, VM/LM offering FSE April 9th or 10th


04/03/2026 mklose sent email to Jean offer Carlos April 9th

04/03/2026 MHamersley - recd email reply from Jean confirming "of the 4 devices on the list, we have only 2 active in our inventory; S/N DE4380643 and S/N DE43806055 are still active, the other 2 are retired"


01/14/2026 RArnold -Will schedule when FSE is available

12/08/2025 RArnold - Working with Field Sup to schedule FSE

11/06/2025 RArnold - Working with Field Sup to schedule FSE

09/24/2025 RArnold - Jean confirmed DE4380643 and DE43806055. the other 1 is retired. Will need to get DE4380643 reopen as it was closed as unknown

09/23/2025 RArnold- Called 516-562-6053 for Jean Destine. Left a message. Sending email. 

jeann.destine@chsli.org


07/18/2025 YEspino Called 516-562-6030 to speak to Jerry Rodriguez to verify the 4 devices in question. Was able to speak to Jerry and he works for Cath lab and has nothing to do with the devices in question.


07/18/2025 YEspino Called 516-448-8804 to speak to Denise Dickinson to verify the 4 devices in question. Was unable to speak to her so i left a message.

🔧 Work Performed
Delivery of the G7 for BioMed to tag and inventory and swap.
🔍 Technician Findings
Delivery of the G7 for BioMed to tag and inventory and swap.
⚠️ Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄 Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞 Call Description
FCO86201958

Timeline

📋
Work Order Created Jan 30, 9:42 PM
Work Order: WO-01243436
Type: FCO
Priority: PC
⏸️
Status: On Hold by Diana Cox Jan 31, 10:21 AM
From: Entered
To: On Hold
Duration in Previous: 12h 39m
🚨 164.0 business days
📅
Status: Ready for Scheduling by Rebecca Arnold Sep 24, 1:40 PM
From: On Hold
To: Ready for Scheduling
Duration in Previous: 236d 2h
🚨 136.0 business days
👷
▶
3 Technician Assigned Apr 13, 3:04 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by TaVon Holmes
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 201d 1h, 0m
📅
Dispatch Scheduled by TaVon Holmes
Scheduled For: 2026-04-17T12:00:00.000+0000
⚠️ 5.0 business days
🔧
Status: Tech On Site by Carlos Puebla Apr 17, 11:24 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 20h
⏱️
9x Labor Added Apr 17, 11:18 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 1.5, 0.5, 37, 25
⏱️
Labor Added Apr 18, 9:12 PM
Type: Labor
Status: Open
Qty: 1
⏱️
Labor Added Apr 18, 10:25 PM
Type: Labor
Status: Open
Qty: 0.5
✔️
Status: Completed by Carlos Puebla Apr 18, 10:39 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1d 11h, 0m
⏳ 4.0 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Apr 23, 10:36 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 4d 11h
📄
▶
3 Status: Ready to Bill Apr 23, 3:12 PM
Status: Ready to Bill → Status: Invoice Pending → Invoice Created
📨
Status: Invoice Pending by Timothy Amburgey
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 4m, 0m
🧾
Invoice Created
Invoice Number: SM-259960

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready for Scheduling
Duration: 135.8 business days (threshold: 1.0 business days)
Exceeded by 134.8 business days
Scheduled
Duration: 4.6 business days (threshold: 2.0 business days)
Exceeded by 2.6 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Carlos Puebla
Scheduled
Apr 17, 8:00 AM
Created
Jan 30, 9:42 PM
Invoice #
SM-259960

Work Details (11)

Name Type Status Qty Amount Date
WL-03191687 Labor Open 1.5 $0.00 Apr 17, 11:18 PM
WL-03191688 Labor Open 0.5 $0.00 Apr 17, 11:18 PM
WL-03191689 Labor Open 0.5 $0.00 Apr 17, 11:18 PM
WL-03191690 Expenses Open 1 $0.00 Apr 17, 11:18 PM
WL-03191691 Expenses Open 1 $0.00 Apr 17, 11:18 PM
WL-03191692 Expenses Open 1 $0.00 Apr 17, 11:18 PM
WL-03191693 Expenses Open 1 $0.00 Apr 17, 11:18 PM
WL-03191694 Travel Open 37 $0.00 Apr 17, 11:18 PM
WL-03191695 Travel Open 25 $0.00 Apr 17, 11:18 PM
WL-03191991 Labor Open 1 $0.00 Apr 18, 9:12 PM
WL-03191999 Labor Open 0.5 $0.00 Apr 18, 10:25 PM

Details