Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01243440 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Ohio Valley Medical Center — 100 W Main St, Springfield OH, 45502

Jan 30, 2025 → Aug 14, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (93 biz days early)
Active: 243 biz days
Paused: 141 biz days
🕐 Clock stopped: Closed (Aug 14, 2026)
▶ Clock Running
Status: Created
Jan 31 → Jan 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
180d
▶ Clock Running
Status: On Hold
Jan 31 → Oct 20, 2025
180 business days (counted)
Running total: 180 of ? biz days used
⏸141d
⏸ Clock Paused
Status: Ready for Release
Oct 20 → May 14, 2026
141 business days (not counted)
39d
▶ Clock Running
Status: Ready for Scheduling
May 14 → Jul 13, 2026
39 business days (counted)
Running total: 219 of ? biz days used
▶ Clock Running
Status: Scheduled
Jul 13 → Jul 17, 2026
4 business days (counted)
Running total: 223 of ? biz days used
▶ Clock Running
Status: Completed
Jul 17 → Jul 17, 2026
0 business days (counted)
Running total: 223 of ? biz days used
▶ Clock Running
Status: Closed
Jul 17 → Jul 22, 2026
3 business days (counted)
Running total: 226 of ? biz days used
▶ Clock Running
Status: 07e-Partial Project
Jul 22 → Jul 23, 2026
1 business day (counted)
Running total: 227 of ? biz days used
▶ Clock Running
Status: WO Correction Needed
Jul 23 → Jul 24, 2026
1 business day (counted)
Running total: 228 of ? biz days used
▶ Clock Running
Status: Closed
Jul 24 → Jul 24, 2026
0 business days (counted)
Running total: 228 of ? biz days used
▶ Clock Running
Status: 07e-Partial Project
Jul 24 → Jul 30, 2026
4 business days (counted)
Running total: 232 of ? biz days used
▶ Clock Running
Status: WO Correction Needed
Jul 30 → Aug 7, 2026
6 business days (counted)
Running total: 238 of ? biz days used
▶ Clock Running
Status: Incomplete
Aug 7 → Aug 14, 2026
5 business days (counted)
Running total: 243 of ? biz days used
Created: Jan 31, 2025 Closed: Aug 14, 2026
Show SLA Clock Detail (13 periods)
Period Status Clock Biz Days Running Total
Jan 31 → Jan 31 Created ▶ Running 0 0
Jan 31 → Oct 20 On Hold ▶ Running 180 180
Oct 20 → May 14 Ready for Release ⏸ Paused 141 —
May 14 → Jul 13 Ready for Scheduling ▶ Running 39 219
Jul 13 → Jul 17 Scheduled ▶ Running 4 223
Jul 17 → Jul 17 Completed ▶ Running 0 223
Jul 17 → Jul 22 Closed ▶ Running 3 226
Jul 22 → Jul 23 07e-Partial Project ▶ Running 1 227
Jul 23 → Jul 24 WO Correction Needed ▶ Running 1 228
Jul 24 → Jul 24 Closed ▶ Running 0 228
Jul 24 → Jul 30 07e-Partial Project ▶ Running 4 232
Jul 30 → Aug 7 WO Correction Needed ▶ Running 6 238
Aug 7 → Aug 14 Incomplete ▶ Running 5 243
Dispatch 1.0d
Holding 322.9d (excluded)
Coordinators 44.6d
Field Work 0.0d
Incomplete 5.6d (excluded)
Billing 8.0d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
322.9 days
Coordinators
44.6 days
Over SLA
Field Work
0.0 days
Incomplete (excluded from total)
5.6 days
Billing
8.0 days
Created: Jan 31, 2025 Due: Dec 31, 2026 Completed: Aug 14, 2026 (139 days early)
📅
385.0 days Total Age
⏱️
181.0d in On Hold Longest Stage
🔄
13 transitions Status Changes
⚠️
44.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Jul 16, 2026
Visit 2 Jul 17, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Closed • 561 days old
🚨
Primary Delay 181.0 days stuck in "On Hold"
⏱️
Total Delay 44.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
On Hold
181.0d
Ready for Release
141.9d
Ready for Scheduling
40.0d / 1.0d SLA
Scheduled
4.6d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.3d / 1.0d SLA
07e-Partial Project
6.4d
WO Correction Needed
8.0d
Incomplete
5.6d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

7-24-26 PM I only completed 5 of 9 units, that is what I listed.




07/13/2026 HWilliams - Received email from Ashlee confirming her as the POC and for 7/15/26 to have FSE Paul complete remediation of the devices. Responded to confirm and scheduled FSE. 

Ashlee.Saunders@ovsurgical.com

07/13/2026 HWilliams - Called 937-408-7080 and left a VM for Ashlee to confirm her as the POC and for 7/15/26 to have FSE Paul complete remediation of devices.

07/09/2026 HWilliams - Sent email proposing 7/15/26 for remediation of devices. 

Luan.Dien@ovsurgical.com

Michelle.Curtis@ovsurgical.com

Ashlee.Saunders@ovsurgical.com

06/24/2026 ARoosa - Sent fu email to Dien, Luan <Luan.Dien@ovsurgical.com>, Curtis, Michelle <Michelle.Curtis@ovsurgical.com> & Ashlee Saunders <Ashlee.Saunders@ovsurgical.com>  letting them know that planner is going to be reaching out within the next week to schedule remediation.

05/14/2026 ARoosa - Sent email reply to Luan thanking them for their reply and answering their question as well as informing them the planner will reach out to schedule

05/13/2026 ARoosa - Sent fu email to Luan Dien to see if he has tracked down devices.

05/07/2026: ARoosa - Called 937-521-3900, 

Xfer to Mat. Mngnt. Spoke to Luan Dien, he asked me to send him an email with the info. to see if he can hunt these down. Sent email to luan.dien@ovsurgical.com 

04/27/2026: ARoosa - Called 937-521-3900, Xfer to mat. mngmnt. VM/LM


04/17/2026: ARoosa - Called 937-521-3900, xfer to mat. mngmt. VM/LM

🔧 Work Performed
Install FCO86201958, all required tests passed.
🔍 Technician Findings
nr
⚠️ Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄 Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞 Call Description
FCO86201958

Timeline

📋
Work Order Created Jan 30, 9:42 PM
Work Order: WO-01243440
Type: FCO
Priority: PC
⏸️
Status: On Hold by Diana Cox Jan 31, 10:22 AM
From: Entered
To: On Hold
Duration in Previous: 12h 40m
🚨 181.0 business days
✅
Status: Ready for Release by Mandy Newman Oct 20, 1:08 PM
From: On Hold
To: Ready for Release
Duration in Previous: 262d 1h
🚨 142.0 business days
📅
Status: Ready for Scheduling by Angela Roosa May 14, 8:50 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 205d 19h
🚨 40.0 business days
👷
▶
3 Technician Assigned Jul 13, 3:03 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Heather Williams
Scheduled For: 2026-07-15T12:00:00.000+0000
🗓️
Status: Scheduled by Heather Williams
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 60d 6h
📅
Dispatch Scheduled by Heather Williams Jul 14, 10:36 AM
Scheduled For: 2026-07-17T12:00:00.000+0000
⏳ 3.0 business days
⏱️
5x Labor Added Jul 16, 5:34 PM
Type: Labor, Travel
Status: Open
Qty: 2, 3.75, 90, 92
⏱️
Labor Added Jul 16, 8:19 PM
Type: Labor
Status: Open
Qty: 1.5
📅
Dispatch Scheduled by Fady Messak Jul 17, 7:36 AM
Scheduled For: 2026-07-16T12:00:00.000+0000
⏱️
Labor Added Jul 17, 4:07 PM
Type: Labor
Status: Open
Qty: 0.5
⏱️
▶
3 Labor Added Jul 17, 4:20 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Paul Mccormish
From: Scheduled
To: Completed
Duration in Previous: 4d 1h
🏁
Status: Closed by Paul Mccormish
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 3.9 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Jul 22, 2:36 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 4d 22h
⏳ 2.0 business days
✏️
Status: WO Correction Needed by Timothy Amburgey Jul 23, 4:15 PM
From: 07e-Partial Project
To: WO Correction Needed
Duration in Previous: 1d 1h
🏁
Status: Closed by Paul Mccormish Jul 24, 7:29 AM
From: WO Correction Needed
To: Closed
Duration in Previous: 15h 14m
📋
Status: 07e-Partial Project by Timothy Amburgey Jul 24, 2:28 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 6h 58m
⚠️ 5.0 business days
✏️
Status: WO Correction Needed by Timothy Amburgey Jul 30, 3:34 PM
From: 07e-Partial Project
To: WO Correction Needed
Duration in Previous: 6d 1h
⚠️ 7.0 business days
⚠️
Status: Incomplete by Thomas Xenos Aug 7, 2:53 PM
From: WO Correction Needed
To: Incomplete
Duration in Previous: 7d 23h
⚠️ 6.0 business days
🏁
Status: Closed by Paul Mccormish Aug 14, 5:13 PM
From: Incomplete
To: Closed
Duration in Previous: 7d 2h

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready for Scheduling
Duration: 40.0 business days (threshold: 1.0 business days)
Exceeded by 39.0 business days
Scheduled
Duration: 4.6 business days (threshold: 2.0 business days)
Exceeded by 2.6 business days
Closed
Duration: 3.4 business days (threshold: 1.0 business days)
Exceeded by 2.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Closed
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Paul Mccormish
Scheduled
Jul 16, 8:00 AM
Created
Jan 30, 9:42 PM
Invoice #
N/A

Work Details (8)

Name Type Status Qty Amount Date
WL-03296949 Labor Open 2 $775.00 Jul 16, 5:34 PM
WL-03296950 Labor Open 3.75 $250.00 Jul 16, 5:34 PM
WL-03296951 Labor Open 2 $0.00 Jul 16, 5:34 PM
WL-03296952 Travel Open 90 $0.00 Jul 16, 5:34 PM
WL-03296953 Travel Open 92 $0.00 Jul 16, 5:34 PM
WL-03297202 Labor Open 1.5 $0.00 Jul 16, 8:19 PM
WL-03298382 Labor Open 0.5 $0.00 Jul 17, 4:07 PM
WL-03298401 Labor Open 0.5 $0.00 Jul 17, 4:20 PM

Details