Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01243447 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Freeman Health System — 1102 W 32nd St, Joplin MO, 64804

Jan 30, 2025 → Jun 12, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (136 biz days early)
Active: 192 biz days
Paused: 149 biz days
🕐 Clock stopped: Completed (Jun 12, 2026)
▶ Clock Running
Status: Created
Jan 31 → Jan 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
180d
▶ Clock Running
Status: On Hold
Jan 31 → Oct 20, 2025
180 business days (counted)
Running total: 180 of ? biz days used
⏸149d
⏸ Clock Paused
Status: Ready for Release
Oct 20 → May 27, 2026
149 business days (not counted)
▶ Clock Running
Status: On Hold
May 27 → Jun 4, 2026
6 business days (counted)
Running total: 186 of ? biz days used
▶ Clock Running
Status: Scheduled
Jun 4 → Jun 12, 2026
6 business days (counted)
Running total: 192 of ? biz days used
Created: Jan 31, 2025 Completed: Jun 12, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 31 → Jan 31 Created ▶ Running 0 0
Jan 31 → Oct 20 On Hold ▶ Running 180 180
Oct 20 → May 27 Ready for Release ⏸ Paused 149
May 27 → Jun 4 On Hold ▶ Running 6 186
Jun 4 → Jun 12 Scheduled ▶ Running 6 192
Dispatch 1.0d
Holding 337.9d (excluded)
Coordinators 7.0d
Billing 0.4d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
337.9 days
Coordinators
7.0 days
Over SLA
Billing
0.4 days
Created: Jan 31, 2025 Due: Dec 31, 2026 Completed: Jun 12, 2026 (202 days early)
📅
342.0 days Total Age
⏱️
181.0d in On Hold Longest Stage
🔄
8 transitions Status Changes
⚠️
5.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 561 days old
🚨
Primary Delay 181.0 days stuck in "On Hold"
⏱️
Total Delay 5.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
On Hold
188.0d
Ready for Release
149.9d
Scheduled
7.0d / 2.0d SLA
Closed
0.1d / 1.0d SLA
07e-Partial Project
5.0d
Ready to Bill
0.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/04/2026 RArnold - dispatching to Michael per Fady

05/27/2026 ARoosa - Recvd. email from Gabe stating (That device is no longer in service.) I sent reply email thanking him for his reply and letting him know I will start the ANR process and an FSE will reach out with paperwork for him to sign.

 

05/26/2026 ARoosa - Sent email to glskinner@freemanhealth.com

05/26/2026: ARoosa - Called 417-347-4697, Gabe Skinner returning his VM. It went to his VM/LM

05/22/2026: ARoosa - Called 417-347-4697 Gabe from biomed at Freeman Health, returning his VM. VM/LM, Not sure what Wo this pertains to since he left me no WO # & I can't find his site location name of Freeman Health in Pittsburgh KS, I think this might be the place he is referring to because they are only 38 minutes apart and same network Freeman Health Joplin MO

05/18/2026 YEspino Called 417-347-3098 to speak to Lisa Fenske to verify the device in question. Was unable to speak to her or anybody else so i left a message.


05/18/2026 YEspino Called 417-389-1785 to speak to Samantha Fowler to verify the device in question. Went to vm so i left a message.


05/13/2026: ARoosa - Called (620) 231-9072, Pamela Hunt contact in Philips, Spoke to OR sent me to OR manager Katie peninsky VM/LM, Nurse that answered originaly at OR stated Pamela still works here but is no longer the manager.


05/07/2026: ARoosa - Called 417-347-1111, Xfer to biomed, VM keeps giving same message unable to leave a message.


04/29/2026: ARoosa - Called 417-347-1111, Xfer to biomed, went to VM but unable to LM.


04/21/2026 MHamersley - called 417-347-1111, xfer to Bio Med, call went to VM, unable to leave msg, shop closes at 3:30pm CST; DE43804502

🔧 Work Performed
anr
🔍 Technician Findings
complete
⚠️ Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄 Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞 Call Description
FCO86201958

Timeline

📋
Work Order Created Jan 30, 9:42 PM
Work Order: WO-01243447
Type: FCO
Priority: PC
⏸️
Status: On Hold by Diana Cox Jan 31, 10:20 AM
From: Entered
To: On Hold
Duration in Previous: 12h 38m
🚨 181.0 business days
Status: Ready for Release by Mandy Newman Oct 20, 1:08 PM
From: On Hold
To: Ready for Release
Duration in Previous: 262d 1h
🚨 150.0 business days
⏸️
Status: On Hold by Angela Roosa May 27, 9:44 AM
From: Ready for Release
To: On Hold
Duration in Previous: 218d 20h
⚠️ 7.0 business days
🗓️
3 Status: Scheduled Jun 4, 9:37 AM
Status: Scheduled → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Rebecca Arnold
Technician: Michael Steencken
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-06-04T12:00:00.000+0000
⚠️ 7.0 business days
⏱️
2 2x Labor Added Jun 12, 9:29 AM
2x Labor Added → Status: Completed
✔️
Status: Completed by Michael Steencken
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 7d 23h, 0m
⏱️
Labor Added Jun 12, 10:04 AM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey Jun 12, 10:27 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 56m
⚠️ 5.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jun 18, 4:32 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6d 6h
💰
Status: Invoiced by Josh Longway Jun 19, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 27m

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Michael Steencken
Scheduled
Jun 4, 8:00 AM
Created
Jan 30, 9:42 PM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03257872 Labor Open 1 $50.00 Jun 12, 9:29 AM
WL-03257873 Labor Open 1 $155.00 Jun 12, 9:29 AM
WL-03257949 Labor Open - $38.00 Jun 12, 10:04 AM

Details