📍 Marion General Hospital — 1000 McKinley Park Dr, Marion OH, 43302
Jan 30, 2025 → Jun 5, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (141 biz days early)
Active: 208 biz days
Paused: 128 biz days
🕐 Clock stopped: Completed (Jun 5, 2026)
▶ Clock Running
Status: Created
Jan 31 → Jan 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
180d
▶ Clock Running
Status: On Hold
Jan 31 → Oct 20, 2025
180 business days (counted)
Running total: 180 of ? biz days used
⏸128d
⏸ Clock Paused
Status: Ready for Release
Oct 20 → Apr 27, 2026
128 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Apr 27 → Apr 30, 2026
3 business days (counted)
Running total: 183 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 30 → Jun 5, 2026
25 business days (counted)
Running total: 208 of ? biz days used
Created: Jan 31, 2025Completed: Jun 5, 2026
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 31 → Jan 31
Created
▶ Running
0
0
Jan 31 → Oct 20
On Hold
▶ Running
180
180
Oct 20 → Apr 27
Ready for Release
⏸ Paused
128
—
Apr 27 → Apr 30
Ready for Scheduling
▶ Running
3
183
Apr 30 → Jun 5
Scheduled
▶ Running
25
208
Dispatch1.0d
Holding309.9d (excluded)
Coordinators29.2d
Billing1.5d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding(excluded from total)
309.9 days
Coordinators
29.2 days
Over SLA
Billing
1.5 days
Over SLA
Created: Jan 31, 2025
Due: Dec 31, 2026
Completed: Jun 5, 2026 (209 days early)
📅
337.0 daysTotal Age
⏱️
181.0d in On HoldLongest Stage
🔄
8 transitionsStatus Changes
⚠️
27.4d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
12 linesWork Details
🏠
2 visitsOn-Site Trips
📋
CoordinatorScheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1Jun 4, 2026
Visit 2Jun 5, 2026
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 561 days old
🚨
Primary Delay181.0 days stuck in "On Hold"
⏱️
Total Delay27.4 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
On Hold
181.0d
Ready for Release
128.9d
Ready for Scheduling
3.7d / 1.0d SLA
Scheduled
25.5d / 2.0d SLA
Closed
1.2d / 1.0d SLA
07e-Partial Project
4.0d
Ready to Bill
1.5d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
05/29/2026 HWilliams - Updated sched date per FSE
05/26/2026 HWilliams - Resched to FSE Paul as parts are arriving this week.
05/06/2026 HWilliams - Rescheduling per email from FSE due to delay in parts delivery. Rescheduled for 5/11/26.
04/30/2026 HWilliams - Replied to confirmation email and dispatched FSE Paul to complete remediation on 5/6/26. Steve.Wallrabenstein@ohiohealth.com
04/27/2026 ARoosa - Recvd email from Steve Wallrabenstein, Steve.Wallrabenstein@ohiohealth.com, and he stated The units are still active. Some of the devices are at Grady Memorial Hospital. I have updated the list. There are also two units that are located at Hardin Memorial Hospital (921 E Franklin Street, Kenton, Ohio 43326) Serial numbers DE43807932, DE43807924.
Let me know the process and when we can schedule this. He provided a list in the email as to where and what devices belong or are at what location. Please refer to email for list.
04/17/2026: ARoosa - Called 740-383-8400, xfer to biomed, Spoke to Donovan Devito who asked me to email him SN's for him to confirm. Sent email to donovan.devito@ohiohealth.com
🔧Work Performed
Install FCO86201958, all required tests passed.
🔍Technician Findings
nr
⚠️Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞Call Description
FCO86201958
📋
0-0-0
Completed Jun 16, 2026
Tech Supervisor Spot Check
# of Critical Defects: 0
# of Major Defects: 0
# of Minor Defects: 0
# of EMSAR Defects: 0
FCO86201958 G7
CSR – signed and uploaded to ServiceMax - YES
Part- Appropriate quantity (only if ordered) -YES
T&V -YES
📧
Email: Philips Field Safety Notice - FCO86201958- IntelliVue G7m - Marion General Hospital - Marion, OH - WO-07603111
Completed Apr 17, 2026
To: donovan.devito@ohiohealth.com
CC: angela.roosa@emsar.com; heather.williams@emsar.com; central.scheduling@emsar.com
BCC:
Attachment: FSN86201958C_Important Product Notice to Customer.pdf
Subject: Philips Field Safety Notice - FCO86201958- IntelliVue G7m - Marion General Hospital - Marion, OH - WO-07603111
Body:
Hello Donovan,
Thank you for taking my call today. As discussed, I am reaching out regarding a Field Safety Notice issued by Philips for the 866173 IntelliVue G7m. Philips has r
📧
Live Call_Followed Up With Email
Completed Apr 17, 2026
04/17/2026: ARoosa - Called 740-383-8400, xfer to biomed, Spoke to Donovan Devito who asked me to email him SN's for him to confirm. Sent email to donovan.devito@ohiohealth.com
📅
WO-01243448 - FCO - DD: 12/31/2026 - - IntelliVue G7m - Marion - Marion General Hospital
Jun 1, 2026 8:00am – 5:00pm
Work Order: WO-01243448
Account: PHILIPS HEALTHCARE
Customer Case Number: WO-07603111
Location: Marion General Hospital
Address: 1000 McKinley Park Dr, Marion, OH 43302
Manufacturer: Philips
Model #: IntelliVue G7m
Serial #: DE43804033
Contact Name: Steve Wallrabenstein, CBET, BMET III
Contact Phone
Timeline
📋
Work Order Created Jan 30, 9:42 PM
Work Order:WO-01243448
Type:FCO
Priority:PC
⏸️
Status: On Hold by Diana CoxJan 31, 10:22 AM
From:Entered
To:On Hold
Duration in Previous:12h 40m
🚨181.0 business days
✅
Status: Ready for Release by Mandy NewmanOct 20, 1:08 PM
From:On Hold
To:Ready for Release
Duration in Previous:262d 1h
🚨129.0 business days
📅
Status: Ready for Scheduling by Angela RoosaApr 27, 2:10 PM