Detailed work order timeline, KPIs, and analysis
PHILIPS HEALTHCARE • FCO • PC
📍 Auburn Community Hospital — 17 Lansing St, Auburn NY, 13021
Jan 30, 2025 → Jun 13, 2026
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Jan 31 → Jan 31 | Created | ▶ Running | 0 | 0 |
| Jan 31 → Oct 20 | On Hold | ▶ Running | 180 | 180 |
| Oct 20 → May 27 | Ready for Release | ⏸ Paused | 149 | — |
| May 27 → Jun 4 | Ready for Scheduling | ▶ Running | 6 | 186 |
| Jun 4 → Jun 4 | Assigned | ▶ Running | 0 | 186 |
| Jun 4 → Jun 9 | Scheduled | ▶ Running | 3 | 189 |
| Jun 9 → Jun 13 | Tech On Site | ▶ Running | 3 | 192 |
06/17/2026 SRobinson- Created follow up WO as requested. (WO-01382157)
06/04/2026 mklose rcvd email from POc confirm Carlos June 9th
06/03/2026 mklose emailed poc confirm Carlos June 9th
06/02/2026 mklose email poc offer Carlos June 9th
06/02/2026 mklose email poc adv FSE needs to come onsite to complete remediation.
05/27/2026 ARoosa - Recvd. call from 315-255-7024 David Green returning my voicemail he confirmed devices on the phone stated he would rather do exchange himself due to the constant use of these devices. It shows 3 devices on list as already completed, he states he was unsure if they had been or not. Sending him an email for a paper trail to david.green@philips.com
05/26/2026: ARoosa - Called 315-255-7024, returning VM left by Dave, VM/LM
05/22/2026: ARoosa - Called 315-255-7011, xfer to biomed, VM for Dave LM
05/18/2026 YEspino Called 315-255-7011 to verify the devices in question. Was transferred over to the biomed dept but was unable to speak to Dave so i left a message.
05/13/2026 ARuby - Call back from Wes advising the deivces were sold to Auburn community hospital 17 LANSING ST AUBURN NY 13021 Roxanne Bobo is not with that site. She works with Wes at the purchasing company.
05/13/2026 ARuby - call from Wes Feldon @ (484) 432-7346 philips medical capital this is a bank that finances the equipment. No G7m at location. He asked for the Purchase number I called back VM/LM providing PO# and asked for his email so I can loop him in
05/13/2026 ARuby - called Roxanne Bobo 610-386-5512 VM/LM sent email to rbobo@philipsmedicalcapital.com to get devices confirmed Auburn Community Hospital 17 Lansing St, Auburn, NY 13021.
05/13/2026 ARuby - rcvd email from Morgan Rhiner morgan.murray@philips.com stating they sold these to Auburn Community Hospital in 2022. POC is Roxanne Bobo 610-386-5512 rbobo@philipsmedicalcapital.com email found from Philips.
05/07/2026 - ARuby - called 629-215-7451 VM/LM called (704) 649-7786 - Lindsay Hammond's number VM/LM Sent email to lindsay.hammond@philips.com, morgan.murray@philips.com ryan.davies@philips.com Email for lindsay bounced.
04/30/2026 ARoosa - Recvd. email from PioBio Support, Phone 888-644-3274, www.prescottsmed.com, Sabrina L stating she has sent this to the manager of PioBio when available he will follow up.
04/20/2026 MHamersley - recd email from Sabrina, PioBio Support, she forwarded email to manager, Morgan Murray, morgan.murray@philips.com
03/02/2026 YEspino Called 629-215-7451 to speak to Morgan over the devices in question. Was unable to speak to them or leave a message.
02/11/2026 YEspino Called 629-215-7451 to follow up with Morgan over the devices in question. Was unable to speak to them or leave a message.
01/26/2026 YEspino Called 629-215-7451 to speak to Morgan to verify the devices in question. Was unable to speak to them so i left a message.
12/19/2025 YEspino Called 629-215-7451 to speak to Morgan over the devices in question. Was unable to speak to anybody so i left a message.
12/04/2025 YEspino Called 629-215-7451 to speak to Morgan to verify the devices in question. Was unable to speak to her so i left a message.
12/03/2025 RFosbury sent FU to morgan.murray@philips.com to confirm devices and/or POC
10/20/2025 MHamersley - called 629-215-7451, Morgan Murray, Demo Inventory Subject Matter Expert - HPM, 414 Union St., Nashville, TN 37219; call went to VM/LM; sent f/u email: morgan.murray@philips.com
09/19/2025 RFosbury - emailed morgan.murray@philips.com to verify inventory location.
05/28/2025 Cever sent email to morgan.murray@philips.com per Fady trying to locate device possibly in TN
05/27/2025 Cever escalated to Fady for a better contact.
05/08/2025 Rbailey - Called 610.386.5000 but this is not correct. Escalating to Planner for Assistance
04/28/2025 MHamersley - called 610-386-5000, this is not correct contact.
04/25/2025 MHamersley - called 610-386-5000, call went to operator, site is currently closed, will try back monday
Philips Medical Capital is a joint venture, owned by Philips and DLL Group, Financial Solutions Partner,
case# 0121083526; SN: DE43805716, DE43805981, DE43806977, DE43807911, DE43811514, DE43811515, DE438115230
No related artifacts
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-03253853 | Labor | Open | 0.5 | $50.00 | Jun 9, 2:15 PM |
| WL-03253854 | Labor | Open | 0.5 | $155.00 | Jun 9, 2:15 PM |
| WL-03253855 | Travel | Open | 15 | $0.00 | Jun 9, 2:15 PM |
| WL-03253897 | Labor | Open | 0.5 | $0.00 | Jun 9, 2:32 PM |
| WL-03259668 | Labor | Open | 0.25 | $0.00 | Jun 13, 4:12 PM |
| WL-03260405 | Labor | Open | - | $38.00 | Jun 15, 6:46 AM |