Detailed work order timeline, KPIs, and analysis
PHILIPS HEALTHCARE • FCO • PC
📍 IU Health West Hospital — 1111 Ronald Reagan Pkwy, Avon IN, 46123
Jan 30, 2025 → Present
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Jan 31 → Jan 31 | Created | ▶ Running | 0 | 0 |
| Jan 31 → Oct 20 | On Hold | ▶ Running | 180 | 180 |
| Oct 20 → Jun 25 | Ready for Release | ⏸ Paused | 169 | — |
| Jun 25 → Aug 15 | Ready for Scheduling | ▶ Running | 35 | 215 |
07/15/2026 ARoosa - Sent fu email to Dickson, Michael B. <Michael.Dickson@trimedx.com> asking about credentialing requirements since he had already confirmed but never replied about credentialing.
06/25/2026 ARoosa -Recvd. email from Michael Dickson confirming device. I sent reply email thanking him for confirmation and letting him know planner will reach out to schedule, also asked if they had any cred. requirements.
06/23/2026: ARoosa - Called 317-400-3219 Michael Dickson, VM/LM sent email to michael.dickson@trimedx.com
06/23/2026: ARoosa - Called (317) 513-3953
2nd # for Alex Hall, Spoke to Alex and he said my POC will probably be Michael Dickson at 317-400-3219 & michael.dickson@trimedx.com
06/23/2026: ARoosa - Called (317) 962-3961 Alex Hall, VM said Scott Teague LM asking if he will be POC to call me back.
06/17/2026 ARoosa - Sent fu email to jacob.jessup@trimedx.com & added in alex.hall@trimedx.com recent contact in Philips to see if they can help me find a POC person or if they are the POC.
06/12/2026: ARoosa - Called 317-217-3000, pressed 0 for operator and it said we are assisting other callers please stay on the line and call was picked up nothing was said, I said hello several times with no answer and disconnected. Called back spoke to operator Darla who asked what location I told her IU West she xfer me option 4 for biomed goes to trimedx, Spoke to Brittany who stated she will get this info. out to the location.
06/08/2026 ARoosa - Sent email to Jacob Jessup at jacob.jessup@trimedx.com contact found in Philips asking if he will be our POC for this
06/01/2026: ARoosa - Called 317-217-3000, xfer to biomed, Press opt. 4 goes to trimedx, spoke to Crystal she took info. to send to site manager.
05/26/2026: ARoosa - Called 317-217-3000, Main hospital number, asked to xfer to biomed, operator asked if I was calling about a recall I said yes she told me I need to email alertsubmission@erci.org, Snet email
05/18/2026: ARoosa - Called 765-448-8000, Xfer biomed, Trimedx spoke to Brittany, she took info. to forward to site manager.
05/11/2026 ARoosa - Sent email to stacy.counterman@trimedx.com to see if POC
*Email Bounced*
05/01/2026: ARoosa - Called 765-448-8000, xfer to biomed, goes to trimedx spoke with Shaquida, who took all info and sent message over to contact at facility.
04/24/2026 ARoosa -Sent email to jacob.jessup@trimedx.com Contact found in Philips. about device in question.
04/16/2026 MHamersley - called 765-736-1664, Jordan Robertson, call went to VM/LM, requesting POC assistance; sent email: jordan.robinson@trimedx.com & aaron.lafleur@trimedx.com (recd email reply from Aaron, stating he is not POC)
10/22/2025 mklose sent email to aaron.lafleur@trimedx.com to see if he is a contact for these locations
09/19/2025 MHamersley - called 765-448-8000, xfer to Bio Med, Trimedx, Anna, she took info to have someone call back
No related artifacts