Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01243451 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 SUNY Upstate Univsity Hospital — 117 Monroe St, Syracuse NY, 13210

Jan 30, 2025 → Jun 13, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (136 biz days early)
Active: 272 biz days
Paused: 69 biz days
🕐 Clock stopped: Completed (Jun 13, 2026)
▶ Clock Running
Status: Created
Jan 31 → Jan 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: On Hold
Jan 31 → Feb 5, 2025
3 business days (counted)
Running total: 3 of ? biz days used
235d
▶ Clock Running
Status: Canceled
Feb 5 → Jan 15, 2026
235 business days (counted)
Running total: 238 of ? biz days used
▶ Clock Running
Status: Entered
Jan 15 → Jan 15, 2026
0 business days (counted)
Running total: 238 of ? biz days used
⏸69d
⏸ Clock Paused
Status: Ready for Release
Jan 15 → Apr 24, 2026
69 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Apr 24 → May 8, 2026
10 business days (counted)
Running total: 248 of ? biz days used
▶ Clock Running
Status: Assigned
May 8 → May 8, 2026
0 business days (counted)
Running total: 248 of ? biz days used
▶ Clock Running
Status: Scheduled
May 8 → May 18, 2026
6 business days (counted)
Running total: 254 of ? biz days used
▶ Clock Running
Status: Entered
May 18 → May 18, 2026
0 business days (counted)
Running total: 254 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
May 18 → Jun 2, 2026
10 business days (counted)
Running total: 264 of ? biz days used
▶ Clock Running
Status: Assigned
Jun 2 → Jun 2, 2026
0 business days (counted)
Running total: 264 of ? biz days used
▶ Clock Running
Status: Scheduled
Jun 2 → Jun 8, 2026
4 business days (counted)
Running total: 268 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jun 8 → Jun 13, 2026
4 business days (counted)
Running total: 272 of ? biz days used
Created: Jan 31, 2025 Completed: Jun 13, 2026
Show SLA Clock Detail (13 periods)
Period Status Clock Biz Days Running Total
Jan 31 → Jan 31 Created ▶ Running 0 0
Jan 31 → Feb 5 On Hold ▶ Running 3 3
Feb 5 → Jan 15 Canceled ▶ Running 235 238
Jan 15 → Jan 15 Entered ▶ Running 0 238
Jan 15 → Apr 24 Ready for Release ⏸ Paused 69 —
Apr 24 → May 8 Ready for Scheduling ▶ Running 10 248
May 8 → May 8 Assigned ▶ Running 0 248
May 8 → May 18 Scheduled ▶ Running 6 254
May 18 → May 18 Entered ▶ Running 0 254
May 18 → Jun 2 Ready for Scheduling ▶ Running 10 264
Jun 2 → Jun 2 Assigned ▶ Running 0 264
Jun 2 → Jun 8 Scheduled ▶ Running 4 268
Jun 8 → Jun 13 Tech On Site ▶ Running 4 272
Dispatch 1.0d
Holding 73.4d (excluded)
Coordinators 33.5d
Field Work 4.6d
Billing 0.4d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
73.4 days
Coordinators
33.5 days
Over SLA
Field Work
4.6 days
Over SLA
Billing
0.4 days
Created: Jan 31, 2025 Due: Dec 31, 2026 Completed: Jun 13, 2026 (201 days early)
📅
342.0 days Total Age
⏱️
236.0d in Canceled Longest Stage
🔄
13 transitions Status Changes
⚠️
31.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
15 lines Work Details
🚩
3 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Carlos Puebla — scheduling delays attributed to technician, not coordinators
Visit 1 Jun 8, 2026
Visit 2 Jun 9, 2026
Visit 3 Jun 13, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 561 days old
🚨
Primary Delay 236.0 days stuck in "Canceled"
⏱️
Total Delay 31.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
On Hold
4.0d
Canceled
236.0d
Ready for Release
69.4d
Ready for Scheduling
21.8d / 1.0d SLA
Scheduled
11.7d / 2.0d SLA
Tech On Site
4.6d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
3.8d
Ready to Bill
0.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/17/2026 SRobinson- Created follow up WO as requested. (WO-01382163)

06/02/2026 mklose POC confirm Carlos June 8th

06/02/2026 mklose email poc adv Carlos rcvd parts offer June 8th

05/18/2026 mklose per Carlos parts on back order will reschedule

05/08/2026 mklose email poc confirm Carlos May 18th

05/08/2026 mklose email poc adv Carlos May 18th

04/24/2026 MHamersley - recd email from Adriana confirming the devices and ready to schedule

Onsite POC Name: Adriana Butler

Onsite POC Phone #: (315) 907-9381

FSE Credentialing Policy: Simpler

Location Address: 750 E Adams St. Syracuse NY 13210


04/20/2026: ARoosa - Called 315-464-5540, Xfer to biomed, Spoke to Brian he asked me to email him the list at huntb@upstate.edu. I also asked about the Adriana person we had contact with prior and he said she works in the dept. these are in and that he will get devices verified and work with her.


04/03/2026 MHamersley - called (518) 227-8410, spoke to Adriana, sending her email: butleadr@upstate.edu


01/15/2026 MNewman - Reallocated to EMSAR. Opened EWO

02/05/2025 DCox - Philips reallocated WO to Philips FSE

🔧 Work Performed
Implemented Hardware Upgrade as per FCO Instructions. All required PA results pass.
🔍 Technician Findings
Implemented Hardware Upgrade as per FCO Instructions. All required PA results pass.
⚠️ Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄 Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞 Call Description
FCO86201958

Timeline

📋
Work Order Created Jan 30, 9:42 PM
Work Order: WO-01243451
Type: FCO
Priority: PC
⏸️
Status: On Hold by Diana Cox Jan 31, 10:21 AM
From: Entered
To: On Hold
Duration in Previous: 12h 39m
⏳ 4.0 business days
🚫
Status: Canceled by Diana Cox Feb 5, 9:12 AM
From: On Hold
To: Canceled
Duration in Previous: 4d 22h
🚨 236.0 business days
🆕
Status: Entered by Mandy Newman Jan 15, 4:08 PM
From: Canceled, Entered
To: Entered, Ready for Release
Duration in Previous: 344d 6h, 0m
🚨 70.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Apr 24, 12:47 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 98d 19h
🚨 11.0 business days
👷
▶
3 Technician Assigned May 8, 11:55 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Megan Klose
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 13d 23h, 0m
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-05-18T04:00:00.000+0000
⚠️ 7.0 business days
🆕
Status: Entered by Megan Klose May 18, 12:51 PM
From: Scheduled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 10d 0h, 0m
🚨 11.0 business days
👷
▶
3 Technician Assigned Jun 2, 2:34 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Megan Klose
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 15d 1h, 0m
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-06-08T16:00:00.000+0000
⏳ 3.0 business days
💵
2x Expenses Added Jun 4, 5:10 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 2.9 business days
🔧
Status: Tech On Site by Carlos Puebla Jun 8, 3:03 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 0h
⏳ 2.0 business days
⏱️
8x Labor Added Jun 9, 4:10 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 4.5, 2, 0.25, 1, 250, 3
⏱️
2x Labor Added Jun 9, 9:20 PM
Type: Labor
Status: Open
Qty: 1, 0.75
⏱️
Labor Added Jun 9, 10:32 PM
Type: Labor
Status: Open
Qty: 1.75
⏳ 3.2 business days
⏱️
Labor Added Jun 13, 3:03 PM
Type: Labor
Status: Open
Qty: 0.25
✔️
Status: Completed by Carlos Puebla Jun 13, 3:31 PM
From: Tech On Site
To: Completed
Duration in Previous: 5d 0h
🏁
Status: Closed by Carlos Puebla Jun 13, 3:38 PM
From: Completed
To: Closed
Duration in Previous: 6m
⏳ 0.8 business days
⏱️
Labor Added Jun 15, 6:46 AM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey Jun 15, 1:21 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 21h
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jun 18, 4:33 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 3h
💰
Status: Invoiced by Josh Longway Jun 19, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 26m

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready for Scheduling
Duration: 10.9 business days (threshold: 1.0 business days)
Exceeded by 9.9 business days
Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Ready for Scheduling
Duration: 10.9 business days (threshold: 1.0 business days)
Exceeded by 9.9 business days
Scheduled
Duration: 4.7 business days (threshold: 2.0 business days)
Exceeded by 2.7 business days
Tech On Site
Duration: 4.6 business days (threshold: 1.0 business days)
Exceeded by 3.6 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Carlos Puebla
Scheduled
Jun 8, 12:00 PM
Created
Jan 30, 9:42 PM
Invoice #
N/A

Work Details (15)

Name Type Status Qty Amount Date
WL-03248845 Expenses Open 1 $0.00 Jun 4, 5:10 PM
WL-03248846 Expenses Open 1 $0.00 Jun 4, 5:10 PM
WL-03254133 Labor Open 4.5 $0.00 Jun 9, 4:10 PM
WL-03254134 Labor Open 2 $200.00 Jun 9, 4:10 PM
WL-03254135 Labor Open 0.25 $620.00 Jun 9, 4:10 PM
WL-03254136 Expenses Open 1 $0.00 Jun 9, 4:10 PM
WL-03254137 Expenses Open 1 $0.00 Jun 9, 4:10 PM
WL-03254138 Expenses Open 1 $0.00 Jun 9, 4:10 PM
WL-03254139 Travel Open 250 $0.00 Jun 9, 4:10 PM
WL-03254140 Travel Open 3 $0.00 Jun 9, 4:10 PM
WL-03254558 Labor Open 1 $0.00 Jun 9, 9:20 PM
WL-03254559 Labor Open 0.75 $0.00 Jun 9, 9:20 PM
WL-03254641 Labor Open 1.75 $0.00 Jun 9, 10:32 PM
WL-03259651 Labor Open 0.25 $0.00 Jun 13, 3:03 PM
WL-03260406 Labor Open - $152.00 Jun 15, 6:46 AM

Details