Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01243452 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 St Luke’s Hospital Duluth — 915 E 1st St, Duluth MN, 55805

Jan 30, 2025 → Sep 9, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (75 biz days early)
Active: 308 biz days
Paused: 94 biz days
🕐 Clock stopped: Completed (Sep 10, 2026)
▶ Clock Running
Status: Created
Jan 31 → Jan 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
180d
▶ Clock Running
Status: On Hold
Jan 31 → Oct 20, 2025
180 business days (counted)
Running total: 180 of ? biz days used
⏸94d
⏸ Clock Paused
Status: Ready for Release
Oct 20 → Mar 10, 2026
94 business days (not counted)
125d
▶ Clock Running
Status: Ready for Scheduling
Mar 10 → Sep 4, 2026
125 business days (counted)
Running total: 305 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 4 → Sep 9, 2026
2 business days (counted)
Running total: 307 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 9 → Sep 10, 2026
1 business day (counted)
Running total: 308 of ? biz days used
Created: Jan 31, 2025 Completed: Sep 10, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jan 31 → Jan 31 Created ▶ Running 0 0
Jan 31 → Oct 20 On Hold ▶ Running 180 180
Oct 20 → Mar 10 Ready for Release ⏸ Paused 94 —
Mar 10 → Sep 4 Ready for Scheduling ▶ Running 125 305
Sep 4 → Sep 9 Scheduled ▶ Running 2 307
Sep 9 → Sep 10 Tech On Site ▶ Running 1 308
Dispatch 1.0d
Holding 275.9d (excluded)
Coordinators 128.4d
Field Work 0.7d
Billing 1.5d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
275.9 days
Coordinators
128.4 days
Over SLA
Field Work
0.7 days
Billing
1.5 days
Over SLA
Created: Jan 31, 2025 Due: Dec 31, 2026 Completed: Sep 10, 2026 (112 days early)
📅
402.0 days Total Age
⏱️
181.0d in On Hold Longest Stage
🔄
9 transitions Status Changes
⚠️
131.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 629 days old
🚨
Primary Delay 181.0 days stuck in "On Hold"
⏱️
Total Delay 131.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
On Hold
181.0d
Ready for Release
94.9d
Ready for Scheduling
126.0d / 1.0d SLA
Scheduled
2.4d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Closed
6.0d / 1.0d SLA
07e-Partial Project
0.7d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/08/2026 HWilliams - Moved the schedule date up to 9/9/26 per Fady. Updated the address from LAKE VIEW MEMORIAL HOSPITAL 325 11th Ave Two Harbors, MN 55616 to St Luke’s Hospital Duluth  915 E 1st St Duluth, MN 55805 per email from John.

09/04/2026 HWilliams - Called (218) 249-6018 Spoke with John to schedule FSE @ Bennet for remediation on 9/14/26. Dispatched FSE and will FU with email. John.Laine@aspirus.org


08/19/2026: ARoosa - scheduling on hold due to parts on back order.

07/08/2026 YEspino Per planner she will reach out to Fady and Sean to ask who she should send since this is 8hrs from her closest Tech.


06/02/2026 MHamersley - looped Planner into email contact w/ POC to schedule when device & FSE are available 


04/20/2026 ARoosa - Sent message to planner to see when she can schedule FSE to location. Waiting on available FSE

03/10/2026: ARoosa - Recvd reply email from John Laine john.laine@aspirus.org stating device is at correct address and is ready to schedule.

03/10/2026: ARoosa - Recvd reply email from John Laine john.laine@aspirus.org stating device is located at Aspirus Lake View Hospital, I sent return email asking if the address is the same as we have listed or if it is different as well as asking if any credentialing is needed.

03/09/2026: ARoosa - Called; (218) 834-7750, Xfer to Terri VM/LM Sending email to 

terri.mcdannold@slhduluth.com


01/12/2026 Rbailey - Called 218.834.7750 Spoke with Krista in Xray She said that Terri is OOO until Thursday. She said that BioMed is in St Lukes in Duluth. She advised that they were all in Surgery but was going to get me over to someone. Xfer'd to Alex. Alex said that person we needed to speak with was in Procedure right now and She would has her CB. She took my info.

🔧 Work Performed
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
🔍 Technician Findings
N/A
⚠️ Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄 Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞 Call Description
FCO86201958

Timeline

📋
Work Order Created Jan 30, 9:42 PM
Work Order: WO-01243452
Type: FCO
Priority: PC
⏸️
Status: On Hold by Diana Cox Jan 31, 10:20 AM
From: Entered
To: On Hold
Duration in Previous: 12h 38m
🚨 181.0 business days
✅
Status: Ready for Release by Mandy Newman Oct 20, 1:08 PM
From: On Hold
To: Ready for Release
Duration in Previous: 262d 1h
🚨 95.0 business days
📅
Status: Ready for Scheduling by Angela Roosa Mar 10, 10:49 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 140d 21h
🚨 126.0 business days
👷
▶
3 Technician Assigned Sep 4, 4:28 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Heather Williams
Scheduled For: 2026-09-14T12:00:00.000+0000
🗓️
Status: Scheduled by Heather Williams
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 178d 5h
⏳ 1.9 business days
📅
Dispatch Scheduled by Fady Messak Sep 8, 9:41 AM
Scheduled For: 2026-09-09T12:00:00.000+0000
⏳ 2.0 business days
🔧
Status: Tech On Site by Bennet Dartey Sep 9, 2:50 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 22h
⏱️
2x Labor Added Sep 9, 3:35 PM
Type: Labor
Status: Open
Qty: 1, 0.5
💵
2x Expenses Added Sep 9, 5:00 PM
Type: Expenses
Status: Open
Qty: 1
💵
▶
2 Expenses Added Sep 9, 7:48 PM
Expenses Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Bennet Dartey Sep 9, 8:18 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 5h 27m, 0m
⏳ 3.5 business days
⏱️
Labor Added Sep 14, 4:51 PM
Type: Labor
Status: Open
Qty: N/A
⏳ 3.9 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Sep 17, 10:22 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 7d 14h
📄
Status: Ready to Bill by Timothy Amburgey Sep 17, 4:13 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 5h 51m
💰
Status: Invoiced by Josh Longway Sep 18, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 46m

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready for Scheduling
Duration: 126.0 business days (threshold: 1.0 business days)
Exceeded by 125.0 business days
Scheduled
Duration: 2.4 business days (threshold: 2.0 business days)
Exceeded by 3.5 business hours
Closed
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Bennet O Dartey
Scheduled
Sep 9, 8:00 AM
Created
Jan 30, 9:42 PM
Invoice #
N/A

Work Details (7)

Name Type Status Qty Amount Date
WL-03374115 Labor Open 1 $50.00 Sep 9, 3:35 PM
WL-03374116 Labor Open 0.5 $155.00 Sep 9, 3:35 PM
WL-03374457 Expenses Open 1 $0.00 Sep 9, 5:00 PM
WL-03374458 Expenses Open 1 $0.00 Sep 9, 5:00 PM
WL-03374802 Expenses Open 1 $0.00 Sep 9, 7:48 PM
WL-03374803 Expenses Open 1 $0.00 Sep 9, 7:49 PM
WL-03381131 Labor Open - $38.00 Sep 14, 4:51 PM

Details