Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01243452 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 LAKE VIEW MEMORIAL HOSPITAL — 325 11th Ave, Two Harbors MN, 55616

Jan 30, 2025 → Present

🟡 At Risk
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
92 biz days remaining
Active: 290 biz days
Paused: 94 biz days
▶ Clock Running
Status: Created
Jan 31 → Jan 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
180d
▶ Clock Running
Status: On Hold
Jan 31 → Oct 20, 2025
180 business days (counted)
Running total: 180 of ? biz days used
⏸94d
⏸ Clock Paused
Status: Ready for Release
Oct 20 → Mar 10, 2026
94 business days (not counted)
110d
▶ Clock Running
Status: Ready for Scheduling
Mar 10 → Aug 15, 2026
110 business days (counted)
Running total: 290 of ? biz days used
Created: Jan 31, 2025 Today
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 31 → Jan 31 Created ▶ Running 0 0
Jan 31 → Oct 20 On Hold ▶ Running 180 180
Oct 20 → Mar 10 Ready for Release ⏸ Paused 94 —
Mar 10 → Aug 15 Ready for Scheduling ▶ Running 110 290
Dispatch 1.0d
Holding 275.9d (excluded)
On Track
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
275.9 days
Created: Jan 31, 2025 Due: Dec 31, 2026 (138 days left)
📅
385.0 days Total Age
⏱️
181.0d in On Hold Longest Stage
🔄
3 transitions Status Changes
⚠️
0.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Generating AI analysis...
On Track
Ready for Scheduling • 561 days old
🚨
Primary Delay 181.0 days stuck in "On Hold"
⏱️
Total Delay 0.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
On Hold
181.0d
Ready for Release
94.9d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/08/2026 YEspino Per planner she will reach out to Fady and Sean to ask who she should send since this is 8hrs from her closest Tech.


06/02/2026 MHamersley - looped Planner into email contact w/ POC to schedule when device & FSE are available 


04/20/2026 ARoosa - Sent message to planner to see when she can schedule FSE to location. Waiting on available FSE

03/10/2026: ARoosa - Recvd reply email from John Laine john.laine@aspirus.org stating device is at correct address and is ready to schedule.

03/10/2026: ARoosa - Recvd reply email from John Laine john.laine@aspirus.org stating device is located at Aspirus Lake View Hospital, I sent return email asking if the address is the same as we have listed or if it is different as well as asking if any credentialing is needed.

03/09/2026: ARoosa - Called; (218) 834-7750, Xfer to Terri VM/LM Sending email to 

terri.mcdannold@slhduluth.com


01/12/2026 Rbailey - Called 218.834.7750 Spoke with Krista in Xray She said that Terri is OOO until Thursday. She said that BioMed is in St Lukes in Duluth. She advised that they were all in Surgery but was going to get me over to someone. Xfer'd to Alex. Alex said that person we needed to speak with was in Procedure right now and She would has her CB. She took my info.

⚠️ Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄 Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞 Call Description
FCO86201958

Timeline

📋
Work Order Created Jan 30, 9:42 PM
Work Order: WO-01243452
Type: FCO
Priority: PC
⏸️
Status: On Hold by Diana Cox Jan 31, 10:20 AM
From: Entered
To: On Hold
Duration in Previous: 12h 38m
🚨 181.0 business days
✅
Status: Ready for Release by Mandy Newman Oct 20, 1:08 PM
From: On Hold
To: Ready for Release
Duration in Previous: 262d 1h
🚨 95.0 business days
📅
Status: Ready for Scheduling by Angela Roosa Mar 10, 10:49 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 140d 21h

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Unassigned
Scheduled
N/A
Created
Jan 30, 9:42 PM
Invoice #
N/A

Details