Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01243457 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Decatur County Hospital — 1405 NW Church St, Leon IA, 50144

Jan 30, 2025 → Jun 12, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (136 biz days early)
Active: 202 biz days
Paused: 139 biz days
🕐 Clock stopped: Completed (Jun 12, 2026)
▶ Clock Running
Status: Created
Jan 31 → Jan 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
180d
▶ Clock Running
Status: On Hold
Jan 31 → Oct 20, 2025
180 business days (counted)
Running total: 180 of ? biz days used
⏸128d
⏸ Clock Paused
Status: Ready for Release
Oct 20 → Apr 27, 2026
128 business days (not counted)
▶ Clock Running
Status: On Hold
Apr 27 → May 4, 2026
5 business days (counted)
Running total: 185 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 4 → May 19, 2026
11 business days (not counted)
▶ Clock Running
Status: On Hold
May 19 → Jun 4, 2026
11 business days (counted)
Running total: 196 of ? biz days used
▶ Clock Running
Status: Scheduled
Jun 4 → Jun 12, 2026
6 business days (counted)
Running total: 202 of ? biz days used
Created: Jan 31, 2025 Completed: Jun 12, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Jan 31 → Jan 31 Created ▶ Running 0 0
Jan 31 → Oct 20 On Hold ▶ Running 180 180
Oct 20 → Apr 27 Ready for Release ⏸ Paused 128
Apr 27 → May 4 On Hold ▶ Running 5 185
May 4 → May 19 Ready for Release ⏸ Paused 11
May 19 → Jun 4 On Hold ▶ Running 11 196
Jun 4 → Jun 12 Scheduled ▶ Running 6 202
Dispatch 1.0d
Holding 338.8d (excluded)
Coordinators 7.0d
Field Work 0.0d
Billing 0.4d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
338.8 days
Coordinators
7.0 days
Over SLA
Field Work
0.0 days
Billing
0.4 days
Created: Jan 31, 2025 Due: Dec 31, 2026 Completed: Jun 12, 2026 (202 days early)
📅
342.0 days Total Age
⏱️
181.0d in On Hold Longest Stage
🔄
11 transitions Status Changes
⚠️
5.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 561 days old
🚨
Primary Delay 181.0 days stuck in "On Hold"
⏱️
Total Delay 5.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
On Hold
198.6d
Ready for Release
140.2d
Scheduled
7.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
0.1d / 1.0d SLA
07e-Partial Project
5.0d
Ready to Bill
0.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/04/2026 ARuby - Per Fady's request, dispatching WO to Michael Steencken for ANR.


05/19/2026: ARoosa - Called 515-247-3121, xfered to maintenance was told to call back and press 8 to reach biomed, Called back xfer to biomed, spoke to craig again he stated they no longer have any Philips Anesthesia equipment and it has all been turned in. I asked if I could get an email sent so he could reply for a papernotice so we can close WO he told me to contact who ever I spoke with before from Decatur location. I already have email from Brandi Oesch Surgery Chief Nursing Officer from Decatur stating they do not have these devices.

05/13/2026: ARoosa - Called 515-247-3121, xfer to biomed, Spoke to daryl who said he is not right person he will xfer me to directors office, Samantha Manis VM/LM

05/05/2026: ARoosa - Called 641-446-2239, xfer to biomed, Spoke to a lady in radiology she stated they do not have an on site biomed that I would need to call Mercy 1 in Des Moines at 515-247-3121, Called 515-247-3121, Xfer to biomed, Spoke to Craig who took info and said he would give it to the correct person. ( He refused to give ma an email or phone # for this person) 

04/27/2026 ARoosa - Recvd email from Brandi Oesch stating the following. This is a part on our anesthesia machines? We do not use Phillips for our anesthesia machines here. And we do not use intellivue as our anesthesia brand machine. We use Mindray and we have one spacelabs anesthesia machine.


04/27/2026: ARoosa - Called (641) 446-2283, Brandi Oesch, VM/LM sending email to boesch@d-c-h.org


04/17/2026 MHamersley - called 641-446-2239, xfer to Brandi Aysh, call went to VM/LM; sent f/u email: BOesch@d-c-h.org


03/09/2026: ARoosa - 641.446.2239, Xfer to Brandi Aysh surgery chief Nursing officer VM/LM, Called back spoke to Morgan who gave Brandi email BOesch@d-c-h.org


01/12/2025 Rbailey - Called 641.446.2239 Asked for BioMed. She said they are not there. Advised why I was calling and she Xfer'd to Xray. I told the girl in Xray about the FCO and she Xfer'd me to Surgery. NA Message came up for a Brandi Aysh Chief Nursing Officer. Left VM for FU

🔧 Work Performed
anr
🔍 Technician Findings
complete
⚠️ Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄 Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞 Call Description
FCO86201958

Timeline

📋
Work Order Created Jan 30, 9:42 PM
Work Order: WO-01243457
Type: FCO
Priority: PC
⏸️
Status: On Hold by Diana Cox Jan 31, 10:20 AM
From: Entered
To: On Hold
Duration in Previous: 12h 38m
🚨 181.0 business days
Status: Ready for Release by Mandy Newman Oct 20, 1:08 PM
From: On Hold
To: Ready for Release
Duration in Previous: 262d 1h
🚨 129.0 business days
⏸️
Status: On Hold by Angela Roosa Apr 27, 2:51 PM
From: Ready for Release
To: On Hold
Duration in Previous: 189d 1h
⚠️ 6.0 business days
Status: Ready for Release by Rebecca Arnold May 4, 5:38 PM
From: On Hold
To: Ready for Release
Duration in Previous: 7d 2h
🚨 11.8 business days
⏸️
Status: On Hold by Angela Roosa May 19, 8:44 AM
From: Ready for Release
To: On Hold
Duration in Previous: 14d 15h
🚨 12.0 business days
👷
4 Technician Assigned Jun 4, 8:59 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-06-04T12:00:00.000+0000
🗓️
Status: Scheduled by Autumn Ruby
From: On Hold
To: Scheduled
Duration in Previous: 16d 0h
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-06-04T04:00:00.000+0000
⚠️ 7.0 business days
⏱️
3 2x Labor Added Jun 12, 10:02 AM
2x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Michael Steencken
From: Scheduled
To: Completed
Duration in Previous: 8d 1h
🏁
Status: Closed by Michael Steencken
From: Completed
To: Closed
Duration in Previous: 2m
⏱️
2 Labor Added Jun 12, 10:34 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 33m
⚠️ 5.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jun 18, 4:32 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6d 5h
💰
Status: Invoiced by Josh Longway Jun 19, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 27m

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Michael Steencken
Scheduled
Jun 4, 12:00 AM
Created
Jan 30, 9:42 PM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03257937 Labor Open 1 $50.00 Jun 12, 10:02 AM
WL-03257938 Labor Open 1 $155.00 Jun 12, 10:02 AM
WL-03257981 Labor Open - $38.00 Jun 12, 10:34 AM

Details