Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01243459 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Wabash General Hospital — 1418 College Dr, Mount Carmel IL, 62863

Jan 30, 2025 → Present

🟡 At Risk
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
92 biz days remaining
Active: 239 biz days
Paused: 145 biz days
▶ Clock Running
Status: Created
Jan 31 → Jan 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
180d
▶ Clock Running
Status: On Hold
Jan 31 → Oct 20, 2025
180 business days (counted)
Running total: 180 of ? biz days used
⏸145d
⏸ Clock Paused
Status: Ready for Release
Oct 20 → May 20, 2026
145 business days (not counted)
59d
▶ Clock Running
Status: Ready for Scheduling
May 20 → Aug 15, 2026
59 business days (counted)
Running total: 239 of ? biz days used
Created: Jan 31, 2025 Today
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 31 → Jan 31 Created ▶ Running 0 0
Jan 31 → Oct 20 On Hold ▶ Running 180 180
Oct 20 → May 20 Ready for Release ⏸ Paused 145
May 20 → Aug 15 Ready for Scheduling ▶ Running 59 239
Dispatch 1.0d
Holding 326.9d (excluded)
On Track
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
326.9 days
Created: Jan 31, 2025 Due: Dec 31, 2026 (138 days left)
📅
385.0 days Total Age
⏱️
181.0d in On Hold Longest Stage
🔄
3 transitions Status Changes
⚠️
0.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Generating AI analysis...
On Track
Ready for Scheduling • 561 days old
🚨
Primary Delay 181.0 days stuck in "On Hold"
⏱️
Total Delay 0.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
On Hold
181.0d
Ready for Release
145.9d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/24/2026 ARoosa - Sent fu email to Casey Griffith <cgriffith@wabashgeneral.com>  letting him know the planner asked me to reach out and update him and let him know she will be reaching out to schedule remediation here soon and apologize for the delay.

05/20/2026 ARoosa - Recvd email from Casey stating they have no cred. requirements and that he will be poc to text him directly at 618-263-7342

05/20/2026 ARoosa - Recvd email from Casey confirming devices stating (we do in fact have those G7m Gas Modules in use as your records show. The module with last 5 digits 11518 is in our endoscopy room and 11307 is in operating room 4.) Sent reply email to Casey Griffith <cgriffith@wabashgeneral.com> thanking him for response and asking him if his site has any cred. requirements our FSE will need.


05/19/2026 ARoosa - Sent fu email to Casy at cgriffith@wabashgeneral.com to follow up on prior conversation and email sent to him about devices in question.

05/13/2026 ARoosa - Sent email to cgriffith@wabashgeneral.com to see if this email address works without having the period between first initial and last name

05/07/2026 ARoosa - Recvd. VM from Casey Griffith CRNA at Walbash General returning my VM giving me his email address so I can send him the information. I sent email to c.griffith@wabashgeneral.com *email bounced*

05/06/2026: ARoosa - Called 618-262-8621, Xfer to biomed, Spoke to Steve in biomed he xfer me to surgery director to see if she can better assist. Kelly Belt, VM/LM. Steve did say that if we do not hear back from Kelly to please contact him again and he will do his best to track these devices down.

04/28/2026: ARoosa - Called 618-262-8621, Xfer to biomed, VM/LM


04/20/2026: ARoosa - Called 618-262-8621, Xfer to biomed, VM/LM 

⚠️ Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄 Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞 Call Description
FCO86201958

Timeline

📋
Work Order Created Jan 30, 9:42 PM
Work Order: WO-01243459
Type: FCO
Priority: PC
⏸️
Status: On Hold by Diana Cox Jan 31, 10:20 AM
From: Entered
To: On Hold
Duration in Previous: 12h 38m
🚨 181.0 business days
Status: Ready for Release by Mandy Newman Oct 20, 1:08 PM
From: On Hold
To: Ready for Release
Duration in Previous: 262d 1h
🚨 146.0 business days
📅
Status: Ready for Scheduling by Angela Roosa May 20, 11:38 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 211d 22h

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Unassigned
Scheduled
N/A
Created
Jan 30, 9:42 PM
Invoice #
N/A

Details