Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01243459 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Wabash General Hospital — 1418 College Dr, Mount Carmel IL, 62863

Jan 30, 2025 → Oct 2, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (59 biz days early)
Active: 273 biz days
Paused: 145 biz days
🕐 Clock stopped: Completed (Oct 3, 2026)
▶ Clock Running
Status: Created
Jan 31 → Jan 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
180d
▶ Clock Running
Status: On Hold
Jan 31 → Oct 20, 2025
180 business days (counted)
Running total: 180 of ? biz days used
⏸145d
⏸ Clock Paused
Status: Ready for Release
Oct 20 → May 20, 2026
145 business days (not counted)
83d
▶ Clock Running
Status: Ready for Scheduling
May 20 → Sep 18, 2026
83 business days (counted)
Running total: 263 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 18 → Oct 3, 2026
10 business days (counted)
Running total: 273 of ? biz days used
Created: Jan 31, 2025 Completed: Oct 3, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 31 → Jan 31 Created ▶ Running 0 0
Jan 31 → Oct 20 On Hold ▶ Running 180 180
Oct 20 → May 20 Ready for Release ⏸ Paused 145 —
May 20 → Sep 18 Ready for Scheduling ▶ Running 83 263
Sep 18 → Oct 3 Scheduled ▶ Running 10 273
Dispatch 1.0d
Holding 326.9d (excluded)
Coordinators 94.4d
Billing 0.0d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
326.9 days
Coordinators
94.4 days
Over SLA
Billing
0.0 days
Created: Jan 31, 2025 Due: Dec 31, 2026 Completed: Oct 3, 2026 (89 days early)
📅
419.0 days Total Age
⏱️
181.0d in On Hold Longest Stage
🔄
10 transitions Status Changes
⚠️
91.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 629 days old
🚨
Primary Delay 181.0 days stuck in "On Hold"
⏱️
Total Delay 91.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
On Hold
181.0d
Ready for Release
145.9d
Ready for Scheduling
84.0d / 1.0d SLA
Scheduled
10.4d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
07e-Partial Project
3.7d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/07/2026 SRobinson- Created follow up WO as requested. (WO-01433544)

09/18/2026 HWilliams - Scheduled FSE Jackson for 10/02/26 per Tom

08/28/2026 YEspino Called 618-263-7342 to speak to Casey to verify 1 more serial number and also to ask what dates are good for them for us to go onsite. Was unable to speak to them so i left a message.


08/27/2026 YEspino Reached out to planner to see if parts are still on BO and also SN:DE43811307 needs to be verify and added to the device list.

08/19/2026: ARoosa - scheduling on hold due to parts on back order.

06/24/2026 ARoosa - Sent fu email to Casey Griffith <cgriffith@wabashgeneral.com>  letting him know the planner asked me to reach out and update him and let him know she will be reaching out to schedule remediation here soon and apologize for the delay.

05/20/2026 ARoosa - Recvd email from Casey stating they have no cred. requirements and that he will be poc to text him directly at 618-263-7342

05/20/2026 ARoosa - Recvd email from Casey confirming devices stating (we do in fact have those G7m Gas Modules in use as your records show. The module with last 5 digits 11518 is in our endoscopy room and 11307 is in operating room 4.) Sent reply email to Casey Griffith <cgriffith@wabashgeneral.com> thanking him for response and asking him if his site has any cred. requirements our FSE will need.


05/19/2026 ARoosa - Sent fu email to Casy at cgriffith@wabashgeneral.com to follow up on prior conversation and email sent to him about devices in question.

05/13/2026 ARoosa - Sent email to cgriffith@wabashgeneral.com to see if this email address works without having the period between first initial and last name

05/07/2026 ARoosa - Recvd. VM from Casey Griffith CRNA at Walbash General returning my VM giving me his email address so I can send him the information. I sent email to c.griffith@wabashgeneral.com *email bounced*

05/06/2026: ARoosa - Called 618-262-8621, Xfer to biomed, Spoke to Steve in biomed he xfer me to surgery director to see if she can better assist. Kelly Belt, VM/LM. Steve did say that if we do not hear back from Kelly to please contact him again and he will do his best to track these devices down.

04/28/2026: ARoosa - Called 618-262-8621, Xfer to biomed, VM/LM


04/20/2026: ARoosa - Called 618-262-8621, Xfer to biomed, VM/LM 

🔧 Work Performed
Device attempted to be swapped as per FCO86201958 specifications.
🔍 Technician Findings
Device still needs service.
⚠️ Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄 Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞 Call Description
FCO86201958

Timeline

📋
Work Order Created Jan 30, 9:42 PM
Work Order: WO-01243459
Type: FCO
Priority: PC
⏸️
Status: On Hold by Diana Cox Jan 31, 10:20 AM
From: Entered
To: On Hold
Duration in Previous: 12h 38m
🚨 181.0 business days
✅
Status: Ready for Release by Mandy Newman Oct 20, 1:08 PM
From: On Hold
To: Ready for Release
Duration in Previous: 262d 1h
🚨 146.0 business days
📅
Status: Ready for Scheduling by Angela Roosa May 20, 11:38 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 211d 22h
🚨 84.0 business days
👷
▶
3 Technician Assigned Sep 18, 4:52 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Heather Williams
Scheduled For: 2026-10-02T12:00:00.000+0000
🗓️
Status: Scheduled by Heather Williams
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 121d 5h
🚨 10.9 business days
⏱️
2x Labor Added Oct 2, 7:58 PM
Type: Labor
Status: Open
Qty: 0.25
✔️
▶
2 Status: Completed Oct 2, 8:19 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Jackson Reeves
From: Completed
To: Closed
Duration in Previous: 3m
⏳ 1.5 business days
⏱️
▶
3 Labor Added Oct 5, 2:19 PM
Labor Added → Status: Ready to Bill → Status: Billing Review
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 2d 17h
💵
Status: Billing Review by Timothy Amburgey
From: Ready to Bill
To: Billing Review
Duration in Previous: 3m
📋
Status: 07e-Partial Project by Timothy Amburgey Oct 5, 2:26 PM
From: Billing Review
To: 07e-Partial Project
Duration in Previous: 2m
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 8, 3:20 PM
From: 07e-Partial Project, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 3d 0h, 0m
⏳ 3.0 business days
🧾
Invoice Created Oct 13, 1:39 PM
Invoice Number: SM-274676

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready for Scheduling
Duration: 84.0 business days (threshold: 1.0 business days)
Exceeded by 83.0 business days
Scheduled
Duration: 10.4 business days (threshold: 2.0 business days)
Exceeded by 8.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Jackson Reeves
Scheduled
Oct 2, 8:00 AM
Created
Jan 30, 9:42 PM
Invoice #
SM-274676

Work Details (3)

Name Type Status Qty Amount Date
WL-03412426 Labor Open 0.25 $0.00 Oct 2, 7:58 PM
WL-03412427 Labor Open 0.25 $0.00 Oct 2, 7:58 PM
WL-03414251 Labor Open - $38.00 Oct 5, 2:19 PM

Details