Detailed work order timeline, KPIs, and analysis
PHILIPS HEALTHCARE • FCO • PC
📍 Bon Secours Richmond Community — 1500 N 28th St, Richmond VA, 23223
Jan 30, 2025 → Jul 14, 2026
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Jan 31 → Jan 31 | Created | ▶ Running | 0 | 0 |
| Jan 31 → Oct 20 | On Hold | ▶ Running | 180 | 180 |
| Oct 20 → Apr 20 | Ready for Release | ⏸ Paused | 123 | — |
| Apr 20 → Jul 1 | Ready for Scheduling | ▶ Running | 50 | 230 |
| Jul 1 → Jul 6 | Scheduled | ▶ Running | 2 | 232 |
| Jul 6 → Jul 6 | Tech On Site | ▶ Running | 0 | 232 |
07/01/2026 ARuby - Rcvd email from fred.kirchner@gehealthcare.com advising 7/6 will work. Dispatching Allan for 7/6 @1p
06/30/2026 ARuby - Fady sent email to Fred asking for picture of the SN DE43822196. Fred sent picture and Fady asked Mary to create IPCR and send the SN and picture to NA.FCOManagers@philips.com. No email sent. I am creating the IPCR and emailing NA.FCOManagers@philips.com to request case. Per Rebecca, reach out to customer to schedule this device and then we can go back if case is created for the other SN.
04/20/2026 MHamersley - recd email from Fred including: DE43822216 & DE43822196 at his location, researching next steps;
04/20/2026 MHamersley - called 262-794-9189, spoke w/ Frank, he said he has more devices that they recd from other hospitals, he will include those SNs in reply to be reseached for recall; sent f/u email: fred.kirchner@gehealthcare.com
03/02/2026 YEspino Called 262-794-9189 to speak to Fred over the device in question. Was unable to speak to him or leave a message.
02/02/2026 YEspino Called 262-794-9189 to speak to Fred over the device in question. Was unable to speak to him or leave a message.
01/26/2026 YEspino Called 262-794-9189 to follow up with Fred over the device in question. Was unable to speak to him or leave a message.
12/16/2025 YEspino Called 262-794-9189 to speak to Fred over the device in question. Was able to speak to Fred and he asked for an email since he currenlty is not onsite. Email: fred.kirchner@gehealthcare.com
12/03/2025 YEspino Called 501-413-8276 to speak to Steven Cutbirth to verify the device in question. Not a good contact number this number is out of service.
12/03/2025 YEspino Called 262-794-9189 to speak to Fred Kirchner to verify V60 Vent in question. Was unable to speak to him so i left a message.
12/03/2025 RFosbury Sent FU to liam.cornwall@gehealthcare.com
10/17/2025 RFosbury - sent email to liam.cornwall@gehealthcare.com with inventory list. asking if they have POC.
10/17/2025 RFosbury - michelle.myers@agiliti.com bounced and is not valid email. Looking for POC.
10/17/2025 RFosbury - Sent email to michelle.myers@agiliti.com in effort to confirm inventory.
04/23/2025 Rbailey - Called 804.225.1700 and told them that their BioMed number previously went to Trimedx. New Oper said she was Xfer'g to GE. Call went to Tina with Agiliti who said she didn't know and her Super left. She gave me email. Sending email to
michelle.myers@agiliti.com
04/23/2025 Rbailey - Called 804.225.1700 and told them that their BioMed number previously went to Trimedx. Oper said she was Xfer'g to Hospital BioMed. Call went to Trimedx
04/23/2025 Rbailey - Called 877.800.2770 This is the number for GE Healthcare and not the GE person at the Hospital
04/01/2025 Rbailey - Called 804.225.1700 Asked for BioMed. Xfer'd pressed 2 for CE. Spoke with Margarite at Trimedx. I advised this was for Bon Secours Richmond Community Hospital, she said she said they don't service Bon Secours anymore. Itold her The hospital Xfer'd me to them. She said it should be GE and gave the number 877.800.2770
03/31/2025 Rbailey - Called 804.225.1700 Asked for BioMed. Xfer'd pressed 2 for CE. Spoke with Ashley at Trimedx. When she asked for the location and I mentioned Bon Secours Richmond Community Hospital, she said she didn't think they serviced that location anymore
No related artifacts
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-03284294 | Labor | Open | 0.5 | $155.00 | Jul 6, 12:25 PM |
| WL-03284941 | Labor | Open | 0.5 | $50.00 | Jul 6, 7:46 PM |
| WL-03284960 | Travel | Open | 13 | $0.00 | Jul 6, 8:02 PM |
| WL-03293922 | Labor | Open | 0.25 | $0.00 | Jul 14, 7:08 PM |
| WL-03296230 | Labor | Open | - | $38.00 | Jul 16, 11:24 AM |