Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01243462 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Montefiore New Rochelle HospitalInc — 16 Guion Pl, New Rochelle NY, 10801

Jan 30, 2025 → May 12, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (158 biz days early)
Active: 208 biz days
Paused: 111 biz days
🕐 Clock stopped: Completed (May 12, 2026)
▶ Clock Running
Status: Created
Jan 31 → Jan 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
180d
▶ Clock Running
Status: On Hold
Jan 31 → Oct 20, 2025
180 business days (counted)
Running total: 180 of ? biz days used
⏸111d
⏸ Clock Paused
Status: Ready for Release
Oct 20 → Apr 2, 2026
111 business days (not counted)
27d
▶ Clock Running
Status: Scheduled
Apr 2 → May 11, 2026
27 business days (counted)
Running total: 207 of ? biz days used
▶ Clock Running
Status: Tech On Site
May 11 → May 12, 2026
1 business day (counted)
Running total: 208 of ? biz days used
Created: Jan 31, 2025 Completed: May 12, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 31 → Jan 31 Created ▶ Running 0 0
Jan 31 → Oct 20 On Hold ▶ Running 180 180
Oct 20 → Apr 2 Ready for Release ⏸ Paused 111 —
Apr 2 → May 11 Scheduled ▶ Running 27 207
May 11 → May 12 Tech On Site ▶ Running 1 208
Dispatch 1.0d
Holding 292.9d (excluded)
Coordinators 28.0d
Field Work 1.9d
Billing 1.3d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
292.9 days
Coordinators
28.0 days
Over SLA
Field Work
1.9 days
Over SLA
Billing
1.3 days
Over SLA
Created: Jan 31, 2025 Due: Dec 31, 2026 Completed: May 12, 2026 (233 days early)
📅
320.0 days Total Age
⏱️
181.0d in On Hold Longest Stage
🔄
9 transitions Status Changes
⚠️
28.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
15 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Carlos Puebla — scheduling delays attributed to technician, not coordinators
Visit 1 May 11, 2026
Visit 2 May 12, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 561 days old
🚨
Primary Delay 181.0 days stuck in "On Hold"
⏱️
Total Delay 28.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
On Hold
181.0d
Ready for Release
111.9d
Scheduled
28.0d / 2.0d SLA
Tech On Site
1.9d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.1d / 1.0d SLA
07e-Partial Project
0.6d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

05/11/2026 mklose called Mike, confirm Carlos for today.

04/02/2026 mklose called 914-819-3917 spoke to Mike. he confirmed Carlos April 8th @8am. sent email mzablan@montefiore.org added dudley.marshall@philips.com.

04/02/2026 mklose called 718-920-4265, spoke to Jennifer; she adv for New Rochelle campus call - Mike 914-819-3917. for Moses Campus contact -anembhar@montefiore.org Andrew Nembhar 917-359-7436


02/10/2026 RArnold -Will schedule when FSE is available

01/09/2026 RArnold -Will schedule when FSE is available

12/05/2025 RArnold - Reviewing list sent from POC


10/21/2025 RArnold- Anthony sent list. Will need review.


09/25/2025 mklose sent email anthony.aversa@phillips.com , dudley.marshall@philips.com.


08/13/2025 RArnold - Emailed Antony Aversa to assist with Montefiore network. Anthony.Aversa@philips.com

07/24/2025 YEspino Called 631-416-2998 to speak to Dudley Marshall to verify the 9 devices in question. Was able to speak to Dudley and he asked for an email to be sent out to him so tha the could look into the devices in question. Email: dudley.marshall@philips.com

🔧 Work Performed
Implemented Hardware Upgrade as per FCO Instructions. All required PA results pass.
🔍 Technician Findings
Implemented Hardware Upgrade as per FCO Instructions. All required PA results pass.
⚠️ Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄 Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞 Call Description
FCO86201958

Timeline

📋
Work Order Created Jan 30, 9:42 PM
Work Order: WO-01243462
Type: FCO
Priority: PC
⏸️
Status: On Hold by Diana Cox Jan 31, 10:21 AM
From: Entered
To: On Hold
Duration in Previous: 12h 39m
🚨 181.0 business days
✅
Status: Ready for Release by Mandy Newman Oct 20, 1:08 PM
From: On Hold
To: Ready for Release
Duration in Previous: 262d 1h
🚨 112.0 business days
👷
▶
3 Technician Assigned Apr 2, 10:35 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-04-08T12:00:00.000+0000
🗓️
Status: Scheduled by Megan Klose
From: Ready for Release
To: Scheduled
Duration in Previous: 163d 21h
⚠️ 6.0 business days
📅
Dispatch Scheduled by Megan Klose Apr 9, 9:15 AM
Scheduled For: 2026-04-29T12:00:00.000+0000
📅
Dispatch Scheduled by Megan Klose Apr 10, 8:46 AM
Scheduled For: 2026-04-15T12:00:00.000+0000
🚨 22.0 business days
📅
Dispatch Scheduled by Megan Klose May 11, 9:31 AM
Scheduled For: 2026-05-11T12:00:00.000+0000
🔧
Status: Tech On Site by Carlos Puebla May 11, 1:04 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 39d 2h
⏱️
7x Labor Added May 12, 9:04 AM
Type: Labor, Expenses, Travel
Status: Open
Qty: 1.5, 25
⏱️
Labor Added May 12, 11:49 AM
Type: Labor
Status: Open
Qty: 2.75
⏱️
5x Labor Added May 12, 6:14 PM
Type: Labor
Status: Open
Qty: 0.5, 0.25, 1.5
⏱️
Labor Added May 12, 6:35 PM
Type: Labor
Status: Open
Qty: 1
✔️
▶
2 Status: Completed May 12, 6:49 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Carlos Puebla
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 2.6 business days
⏱️
▶
2 Labor Added May 14, 12:45 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 17h
📄
Status: Ready to Bill by Timothy Amburgey May 14, 5:14 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 4h 25m
💰
Status: Invoiced by Josh Longway May 15, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 10h 45m

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Scheduled
Duration: 28.0 business days (threshold: 2.0 business days)
Exceeded by 26.0 business days
Tech On Site
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 6.9 business hours
Closed
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Carlos Puebla
Scheduled
May 11, 8:00 AM
Created
Jan 30, 9:42 PM
Invoice #
N/A

Work Details (15)

Name Type Status Qty Amount Date
WL-03222819 Labor Open 1.5 $0.00 May 12, 9:04 AM
WL-03222820 Labor Open 1 $427.50 May 12, 9:04 AM
WL-03222821 Labor Open 1 $1,395.00 May 12, 9:04 AM
WL-03222822 Expenses Open 1 $0.00 May 12, 9:04 AM
WL-03222823 Expenses Open 1 $0.00 May 12, 9:04 AM
WL-03222824 Travel Open 25 $0.00 May 12, 9:04 AM
WL-03222825 Travel Open 25 $0.00 May 12, 9:04 AM
WL-03223050 Labor Open 2.75 $0.00 May 12, 11:49 AM
WL-03223762 Labor Open 0.5 $0.00 May 12, 6:14 PM
WL-03223763 Labor Open 0.25 $0.00 May 12, 6:14 PM
WL-03223764 Labor Open 0.5 $0.00 May 12, 6:14 PM
WL-03223765 Labor Open 1.5 $0.00 May 12, 6:14 PM
WL-03223766 Labor Open 1.5 $0.00 May 12, 6:14 PM
WL-03223788 Labor Open 1 $0.00 May 12, 6:35 PM
WL-03226246 Labor Open 0.016666666666667 $342.00 May 14, 12:45 PM

Details