Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01243463 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Bon Secours Community HospitalLSP Capital / LSP Supplies — 160 E Main St, Port Jervis NY, 12771

Jan 30, 2025 → Apr 28, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (168 biz days early)
Active: 309 biz days
🕐 Clock stopped: Invoiced (Apr 28, 2026)
▶ Clock Running
Status: Created
Jan 31 → Jan 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
129d
▶ Clock Running
Status: On Hold
Jan 31 → Aug 6, 2025
129 business days (counted)
Running total: 129 of ? biz days used
172d
▶ Clock Running
Status: Ready for Scheduling
Aug 6 → Apr 16, 2026
172 business days (counted)
Running total: 301 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 16 → Apr 24, 2026
6 business days (counted)
Running total: 307 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 24 → Apr 24, 2026
0 business days (counted)
Running total: 307 of ? biz days used
▶ Clock Running
Status: Tech Off Site
Apr 24 → Apr 24, 2026
0 business days (counted)
Running total: 307 of ? biz days used
▶ Clock Running
Status: Completed
Apr 24 → Apr 24, 2026
0 business days (counted)
Running total: 307 of ? biz days used
▶ Clock Running
Status: Incomplete
Apr 24 → Apr 28, 2026
2 business days (counted)
Running total: 309 of ? biz days used
Created: Jan 31, 2025 Invoiced: Apr 28, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Jan 31 → Jan 31 Created ▶ Running 0 0
Jan 31 → Aug 6 On Hold ▶ Running 129 129
Aug 6 → Apr 16 Ready for Scheduling ▶ Running 172 301
Apr 16 → Apr 24 Scheduled ▶ Running 6 307
Apr 24 → Apr 24 Tech On Site ▶ Running 0 307
Apr 24 → Apr 24 Tech Off Site ▶ Running 0 307
Apr 24 → Apr 24 Completed ▶ Running 0 307
Apr 24 → Apr 28 Incomplete ▶ Running 2 309
Dispatch 1.0d
Holding 130.0d (excluded)
Coordinators 179.0d
Field Work 0.0d
Incomplete 2.4d (excluded)
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
130.0 days
Coordinators
179.0 days
Over SLA
Field Work
0.0 days
Incomplete (excluded from total)
2.4 days
Created: Jan 31, 2025 Due: Dec 31, 2026 Completed: Apr 28, 2026 (247 days early)
📅
310.0 days Total Age
⏱️
172.6d in Ready for Scheduling Longest Stage
🔄
9 transitions Status Changes
⚠️
177.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 561 days old
🚨
Primary Delay 172.6 days stuck in "Ready for Scheduling"
⏱️
Total Delay 177.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
On Hold
130.0d
Ready for Scheduling
172.6d / 1.0d SLA
Scheduled
6.4d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Incomplete
2.4d
Closed
2.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

04/16/2026 DMalloy - Emailed customer advisng that FSE Israel Martell can be onsite on next week Tuesday 4/21/2026 for the remediation of the 5 devices.  

alex.perez@philips.com


01/26/2026 RArnold - Called 845-260-0357 for Alex Perez. VM full. Sending email to schedule Israel for 01/29


01/09/2026 RArnold - Will schedule when FSE is available

12/05/2025 RArnold - Will schedule when FSE is available

10/20/2025 mklose working with planner to get this scheduled


08/06/2025 RArnold - Alex confirmed SN#s


08/05/2025 RArnold - Called 845-260-0357 for Alex. Resending email for him to confirm. 


07/23/2025 YEspino Called 845-260-0357 to speak to Alex Perez to verify the 5 devices in question.Was able to speak to Alex and he asked for an email so that he could look into the devices in question. Email: Alex.Perez@philips.com


07/23/2025 YEspino Called 845-368-2129 to speak to Sylvia Wade to verify the 5 devices in question.Not a good contact, This person no longer works for the site and this number is for a cardio site.

🔧 Work Performed
Parts delay. Philips has not released parts for delivery.
🔍 Technician Findings
Parts delivered by Philips. Please create EWO for PWO-14965005.
⚠️ Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄 Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞 Call Description
FCO86201958

Timeline

📋
Work Order Created Jan 30, 9:42 PM
Work Order: WO-01243463
Type: FCO
Priority: PC
⏸️
Status: On Hold by Diana Cox Jan 31, 10:21 AM
From: Entered
To: On Hold
Duration in Previous: 12h 39m
🚨 130.0 business days
📅
Status: Ready for Scheduling by Rebecca Arnold Aug 6, 2:57 PM
From: On Hold
To: Ready for Scheduling
Duration in Previous: 187d 3h
🚨 173.0 business days
📅
▶
4 Dispatch Scheduled Apr 16, 5:03 PM
Dispatch Scheduled → Technician Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Deon Malloy
Technician: Israel Martell
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 253d 2h
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-04-21T12:00:00.000+0000
⏳ 3.9 business days
📅
Dispatch Scheduled by Deon Malloy Apr 21, 4:03 PM
Scheduled For: 2026-04-23T12:00:00.000+0000
⏳ 4.0 business days
🔧
▶
2 Status: Tech On Site Apr 24, 4:53 PM
Status: Tech On Site → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.25
🚗
▶
3 Status: Tech Off Site Apr 24, 5:03 PM
Status: Tech Off Site → Status: Completed → Status: Incomplete
✔️
Status: Completed by Israel Martell
From: Tech Off Site
To: Completed
Duration in Previous: 1m
⚠️
Status: Incomplete by Israel Martell
From: Completed
To: Incomplete
Duration in Previous: 1m
⏳ 2.9 business days
🏁
Status: Closed by Israel Martell Apr 28, 7:07 PM
From: Incomplete
To: Closed
Duration in Previous: 4d 2h
⏳ 2.6 business days
📄
▶
2 Status: Ready to Bill Apr 30, 11:14 AM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-260520

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready for Scheduling
Duration: 172.6 business days (threshold: 1.0 business days)
Exceeded by 171.6 business days
Scheduled
Duration: 6.4 business days (threshold: 2.0 business days)
Exceeded by 4.4 business days
Closed
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Israel Martell
Scheduled
Apr 23, 8:00 AM
Created
Jan 30, 9:42 PM
Invoice #
SM-260520

Work Details (1)

Name Type Status Qty Amount Date
WL-03200171 Labor Open 0.25 $0.00 Apr 24, 4:57 PM

Details