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← WO Overview

WO-01243464 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Auburn Community Hospital — 17 Lansing St, Auburn NY, 13021

Jan 30, 2025 → Jun 13, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (136 biz days early)
Active: 287 biz days
Paused: 54 biz days
🕐 Clock stopped: Completed (Jun 13, 2026)
▶ Clock Running
Status: Created
Jan 31 → Jan 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: On Hold
Jan 31 → Feb 4, 2025
2 business days (counted)
Running total: 2 of ? biz days used
236d
▶ Clock Running
Status: Canceled
Feb 4 → Jan 15, 2026
236 business days (counted)
Running total: 238 of ? biz days used
▶ Clock Running
Status: Entered
Jan 15 → Jan 15, 2026
0 business days (counted)
Running total: 238 of ? biz days used
⏸54d
⏸ Clock Paused
Status: Ready for Release
Jan 15 → Apr 3, 2026
54 business days (not counted)
43d
▶ Clock Running
Status: Ready for Scheduling
Apr 3 → Jun 4, 2026
43 business days (counted)
Running total: 281 of ? biz days used
▶ Clock Running
Status: Assigned
Jun 4 → Jun 4, 2026
0 business days (counted)
Running total: 281 of ? biz days used
▶ Clock Running
Status: Scheduled
Jun 4 → Jun 9, 2026
3 business days (counted)
Running total: 284 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jun 9 → Jun 13, 2026
3 business days (counted)
Running total: 287 of ? biz days used
Created: Jan 31, 2025 Completed: Jun 13, 2026
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Jan 31 → Jan 31 Created ▶ Running 0 0
Jan 31 → Feb 4 On Hold ▶ Running 2 2
Feb 4 → Jan 15 Canceled ▶ Running 236 238
Jan 15 → Jan 15 Entered ▶ Running 0 238
Jan 15 → Apr 3 Ready for Release ⏸ Paused 54 —
Apr 3 → Jun 4 Ready for Scheduling ▶ Running 43 281
Jun 4 → Jun 4 Assigned ▶ Running 0 281
Jun 4 → Jun 9 Scheduled ▶ Running 3 284
Jun 9 → Jun 13 Tech On Site ▶ Running 3 287
Dispatch 1.0d
Holding 57.4d (excluded)
Coordinators 48.0d
Field Work 4.0d
Billing 0.4d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
57.4 days
Coordinators
48.0 days
Over SLA
Field Work
4.0 days
Over SLA
Billing
0.4 days
Created: Jan 31, 2025 Due: Dec 31, 2026 Completed: Jun 13, 2026 (201 days early)
📅
342.0 days Total Age
⏱️
237.0d in Canceled Longest Stage
🔄
10 transitions Status Changes
⚠️
48.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
13 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Carlos Puebla — scheduling delays attributed to technician, not coordinators
Visit 1 Jun 9, 2026
Visit 2 Jun 13, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 561 days old
🚨
Primary Delay 237.0 days stuck in "Canceled"
⏱️
Total Delay 48.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
On Hold
3.0d
Canceled
237.0d
Ready for Release
54.4d
Ready for Scheduling
44.0d / 1.0d SLA
Scheduled
4.0d / 2.0d SLA
Tech On Site
4.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
3.8d
Ready to Bill
0.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/17/2026 SRobinson- Created follow up WO as requested. (WO-01382161)

06/04/2026 mklose rcvd email from POc confirm Carlos June 9th 

06/03/2026 mklose emailed poc confirm Carlos June 9th

06/02/2026 mklose email poc offer Carlos June 9th

06/02/2026 mklose email poc adv FSE needs to come onsite to complete remediation.

05/13/2026 mklose email poc offer Carlos Tuesday May 19

05/12/2026 MHamersley - sent email offering FSE next week to complete the recall on one device: dgreen@auburnhospital.org


04/02/2026 MHamersley - recd email reply from David, DE43811961 is the only device located at Auburn Community Hospital.


04/02/2026 MHamersley - called 315-255-7451, Melanie Tarolli (she is in Respiratory Dept, don't think she's the right contact) call went to VM/LM; called 315-255-7011, xfer to Bio Med, call went to Dave's VM/LM; called 315-255-7024, call went to Dave's VM, didn't leave 2nd msg; sent email: dgreen@auburnhospital.org


02/10/2026 YEspino Called 315-730-3756 to speak to Shelby Gilbert to verify the device in question. Went straight to vm so i left a message.

02/10/2026 YEspino Called 315-255-7011 to verify the device in question. Asked to be transferred over to the biomed dept, but was unable to speak to David so i left a message.

01/15/2026 MNewman - reallocated to EMSAR. Opened EWO

02/04/2025 DCox - Philips FSE to complete. Allocation removed from EMSAR.

🔧 Work Performed
ANR FOR FIVE DEVICES
🔍 Technician Findings
ANR FOR FIVE DEVICES
⚠️ Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄 Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞 Call Description
FCO86201958

Timeline

📋
Work Order Created Jan 30, 9:42 PM
Work Order: WO-01243464
Type: FCO
Priority: PC
⏸️
Status: On Hold by Diana Cox Jan 31, 10:21 AM
From: Entered
To: On Hold
Duration in Previous: 12h 39m
⏳ 3.0 business days
🚫
Status: Canceled by Diana Cox Feb 4, 9:09 AM
From: On Hold
To: Canceled
Duration in Previous: 3d 22h
🚨 237.0 business days
🆕
Status: Entered by Mandy Newman Jan 15, 4:01 PM
From: Canceled, Entered
To: Entered, Ready for Release
Duration in Previous: 345d 6h, 0m
🚨 55.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Apr 3, 10:23 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 77d 17h
🚨 44.0 business days
👷
▶
3 Technician Assigned Jun 4, 10:53 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Megan Klose
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 62d 0h, 0m
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-06-09T13:00:00.000+0000
⏳ 4.0 business days
🔧
Status: Tech On Site by Carlos Puebla Jun 9, 10:51 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 23h
⏱️
10x Labor Added Jun 9, 1:28 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 1, 1.5, 0.5, 30, 15
⏱️
Labor Added Jun 9, 1:59 PM
Type: Labor
Status: Open
Qty: 1
⏳ 4.0 business days
⏱️
Labor Added Jun 13, 4:29 PM
Type: Labor
Status: Open
Qty: 0.25
✔️
Status: Completed by Carlos Puebla Jun 13, 4:48 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 4d 5h, 0m
⏳ 0.8 business days
⏱️
Labor Added Jun 15, 6:46 AM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey Jun 15, 1:22 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 20h
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jun 18, 4:33 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 3h
💰
Status: Invoiced by Josh Longway Jun 19, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 26m

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready for Scheduling
Duration: 44.0 business days (threshold: 1.0 business days)
Exceeded by 43.0 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Tech On Site
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Carlos Puebla
Scheduled
Jun 9, 9:00 AM
Created
Jan 30, 9:42 PM
Invoice #
N/A

Work Details (13)

Name Type Status Qty Amount Date
WL-03253749 Labor Open 1 $0.00 Jun 9, 1:28 PM
WL-03253750 Labor Open 1.5 $250.00 Jun 9, 1:28 PM
WL-03253751 Labor Open 0.5 $775.00 Jun 9, 1:28 PM
WL-03253752 Expenses Open 1 $0.00 Jun 9, 1:28 PM
WL-03253753 Expenses Open 1 $0.00 Jun 9, 1:28 PM
WL-03253755 Expenses Open 1 $0.00 Jun 9, 1:28 PM
WL-03253756 Expenses Open 1 $0.00 Jun 9, 1:28 PM
WL-03253757 Expenses Open 1 $0.00 Jun 9, 1:28 PM
WL-03253758 Travel Open 30 $0.00 Jun 9, 1:28 PM
WL-03253759 Travel Open 15 $0.00 Jun 9, 1:28 PM
WL-03253826 Labor Open 1 $0.00 Jun 9, 1:59 PM
WL-03259669 Labor Open 0.25 $0.00 Jun 13, 4:29 PM
WL-03260407 Labor Open - $190.00 Jun 15, 6:46 AM

Details