Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01243467 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Montefiore Jack D Weiler Hospital — 1825 Eastchester Rd, Bronx NY, 10461

Jan 30, 2025 → Oct 20, 2026

⛔ Blocked
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
45 biz days remaining
Active: 307 biz days
Paused: 124 biz days
▶ Clock Running
Status: Created
Jan 31 → Jan 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
180d
▶ Clock Running
Status: On Hold
Jan 31 → Oct 20, 2025
180 business days (counted)
Running total: 180 of ? biz days used
⏸124d
⏸ Clock Paused
Status: Ready for Release
Oct 20 → Apr 21, 2026
124 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Apr 21 → Jun 3, 2026
30 business days (counted)
Running total: 210 of ? biz days used
▶ Clock Running
Status: On Hold
Jun 3 → Jul 2, 2026
20 business days (counted)
Running total: 230 of ? biz days used
51d
▶ Clock Running
Status: Scheduled
Jul 2 → Sep 15, 2026
51 business days (counted)
Running total: 281 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 15 → Sep 16, 2026
1 business day (counted)
Running total: 282 of ? biz days used
▶ Clock Running
Status: Tech Off Site
Sep 16 → Sep 16, 2026
0 business days (counted)
Running total: 282 of ? biz days used
▶ Clock Running
Status: Completed
Sep 16 → Sep 21, 2026
3 business days (counted)
Running total: 285 of ? biz days used
▶ Clock Running
Status: Incomplete
Sep 21 → Oct 20, 2026
20 business days (counted)
Running total: 305 of ? biz days used
▶ Clock Running
Status: Closed
Oct 20 → Oct 21, 2026
1 business day (counted)
Running total: 306 of ? biz days used
▶ Clock Running
Status: 07e-Partial Project
Oct 21 → Oct 22, 2026
1 business day (counted)
Running total: 307 of ? biz days used
▶ Clock Running
Status: WO Correction Needed
Oct 22 → Oct 22, 2026
0 business days (counted)
Running total: 307 of ? biz days used
Created: Jan 31, 2025 Today
Show SLA Clock Detail (13 periods)
Period Status Clock Biz Days Running Total
Jan 31 → Jan 31 Created ▶ Running 0 0
Jan 31 → Oct 20 On Hold ▶ Running 180 180
Oct 20 → Apr 21 Ready for Release ⏸ Paused 124 —
Apr 21 → Jun 3 Ready for Scheduling ▶ Running 30 210
Jun 3 → Jul 2 On Hold ▶ Running 20 230
Jul 2 → Sep 15 Scheduled ▶ Running 51 281
Sep 15 → Sep 16 Tech On Site ▶ Running 1 282
Sep 16 → Sep 16 Tech Off Site ▶ Running 0 282
Sep 16 → Sep 21 Completed ▶ Running 3 285
Sep 21 → Oct 20 Incomplete ▶ Running 20 305
Oct 20 → Oct 21 Closed ▶ Running 1 306
Oct 21 → Oct 22 07e-Partial Project ▶ Running 1 307
Oct 22 → Oct 22 WO Correction Needed ▶ Running 0 307
Dispatch 1.0d
Holding 326.9d (excluded)
Coordinators 82.3d
Field Work 4.7d
Incomplete 21.0d (excluded)
On Track
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
326.9 days
Coordinators
82.3 days
Over SLA
Field Work
4.7 days
Over SLA
Incomplete (excluded from total)
21.0 days
Created: Jan 31, 2025 Due: Dec 31, 2026 (70 days left)
📅
430.0 days Total Age
⏱️
181.0d in On Hold Longest Stage
🔄
12 transitions Status Changes
⚠️
83.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
11 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Israel Martell — scheduling delays attributed to technician, not coordinators
Visit 1 Sep 14, 2026
Visit 2 Sep 15, 2026

AI Analysis

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Generating AI analysis...
Behind Schedule - Needs Attention
WO Correction Needed • 629 days old
🚨
Primary Delay 181.0 days stuck in "On Hold"
⏱️
Total Delay 83.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
On Hold
202.0d
Ready for Release
124.9d
Ready for Scheduling
30.9d / 1.0d SLA
Scheduled
51.4d / 2.0d SLA
Tech On Site
1.4d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
3.3d / 1.0d SLA
Incomplete
21.0d
Closed
1.6d / 1.0d SLA
07e-Partial Project
1.5d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/11/2026 DMalloy - Per Email from POC Rowan Bandoo he located the 5 devices below and he agreed to have the devices swapped on next week Monday 9/14/2026. Dispatched to FSE Israel.  


1. DE43809793

2. DE43809783

3. DE43809750

4. DE43809747

5. DE43805588


08/19/2026 YEspino Per Planner MKlose will reach out to FSE to see if he was able to complete this,if not she will put it back in ready for scheduling and follow ANR Process.


06/03/2026 DMalloy -Per the notes on file from customer. The device with SN DE43805588 does not show up inventory. Following to see if this one can be closed with an ANR. 


04/21/2026 MHamersley - per email from Anthony Aversa, Biomedical Device Site Lead, SN DE43805588 does not show up inventory; attched email and inventory list to work order; Anthony.Aversa@philips.com


02/06/2026 RArnold -Will schedule when FSE is available

01/09/2026 RArnold -Will schedule when FSE is available

12/05/2025 RArnold - Reviewing list sent from POC

10/21/2025 RArnold- Anthony sent list. Will need review.


09/25/2025 mklose sent email anthony.aversa@phillips.com , dudley.marshall@philips.com.


08/13/2025 RArnold - Emailed Antony Aversa to assist with Montefiore network. Anthony.Aversa@philips.com


07/23/2025 YEspino Called 717-920-5809 to speak to Anthony Aversa to verify the device in question. Was unable to speak to him or leave a message because once dialed all i heard was a busy signal.


07/23/2025 YEspino Called 718-309-6071 to speak to Grigory Nurik to verify the device in question. Was able to speak to Grigory but he no longer works for the site and has since retired.

🔧 Work Performed
9/15/2026 - IM - Picked up 1 G7 from customer and will ship back to Philips.
🔍 Technician Findings
9/15/2026 - IM - Picked up 1 G7 from customer and will ship back to Philips.
⚠️ Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄 Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞 Call Description
FCO86201958

Timeline

📋
Work Order Created Jan 30, 9:42 PM
Work Order: WO-01243467
Type: FCO
Priority: PC
⏸️
Status: On Hold by Diana Cox Jan 31, 10:21 AM
From: Entered
To: On Hold
Duration in Previous: 12h 39m
🚨 181.0 business days
✅
Status: Ready for Release by Mandy Newman Oct 20, 1:08 PM
From: On Hold
To: Ready for Release
Duration in Previous: 262d 1h
🚨 125.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Apr 21, 1:00 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 182d 23h
🚨 31.0 business days
⏸️
Status: On Hold by Deon Malloy Jun 3, 9:56 AM
From: Ready for Scheduling
To: On Hold
Duration in Previous: 42d 20h
🚨 21.0 business days
👷
▶
3 Technician Assigned Jul 2, 4:39 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-07-09T12:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: On Hold
To: Scheduled
Duration in Previous: 29d 6h
🚨 44.9 business days
📅
Dispatch Scheduled by Sean Currie Sep 3, 9:23 AM
Scheduled For: 2026-09-03T12:00:00.000+0000
⚠️ 6.0 business days
👷
▶
4 Technician Assigned Sep 11, 3:46 PM
Technician Assigned → Dispatch Scheduled → Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-09-14T12:00:00.000+0000
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-09-14T04:00:00.000+0000, 2026-09-14T00:00:00.000+0000
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-09-14T12:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Deon Malloy Sep 14, 4:02 PM
Scheduled For: 2026-09-15T12:00:00.000+0000
🔧
Status: Tech On Site by Israel Martell Sep 15, 11:36 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 74d 18h
⏱️
▶
2 5x Labor Added Sep 15, 1:06 PM
5x Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.016666666666667
🚗
Status: Tech Off Site by Israel Martell Sep 15, 10:59 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 11h 23m
⏱️
5x Labor Added Sep 15, 11:11 PM
Type: Labor, Travel
Status: Open
Qty: 1.5, 0.5, 20, 21
✔️
Status: Completed by Israel Martell Sep 15, 11:23 PM
From: Tech Off Site
To: Completed
Duration in Previous: 23m
⏳ 3.1 business days
⚠️
Status: Incomplete by Israel Martell Sep 20, 10:08 PM
From: Completed
To: Incomplete
Duration in Previous: 4d 22h
🚨 21.0 business days
🏁
Status: Closed by Israel Martell Oct 20, 3:22 PM
From: Incomplete
To: Closed
Duration in Previous: 29d 17h
⏳ 2.0 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Oct 21, 4:11 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 0h
✏️
Status: WO Correction Needed by Timothy Amburgey Oct 22, 11:21 AM
From: 07e-Partial Project
To: WO Correction Needed
Duration in Previous: 19h 10m

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready for Scheduling
Duration: 30.9 business days (threshold: 1.0 business days)
Exceeded by 29.9 business days
Scheduled
Duration: 51.4 business days (threshold: 2.0 business days)
Exceeded by 49.4 business days
Tech On Site
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.0 business hours
Completed
Duration: 3.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
WO Correction Needed
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Israel Martell
Scheduled
Sep 15, 8:00 AM
Created
Jan 30, 9:42 PM
Invoice #
N/A

Work Details (11)

Name Type Status Qty Amount Date
WL-03382495 Labor Open 1 $155.00 Sep 15, 1:06 PM
WL-03382496 Labor Open 0.75 $50.00 Sep 15, 1:06 PM
WL-03382497 Expenses Open 1 $0.00 Sep 15, 1:06 PM
WL-03382498 Travel Open 15 $0.00 Sep 15, 1:06 PM
WL-03382499 Travel Open 16 $0.00 Sep 15, 1:06 PM
WL-03382506 Labor Open 0.016666666666667 $155.00 Sep 15, 1:07 PM
WL-03384172 Labor Open 1.5 $0.00 Sep 15, 11:11 PM
WL-03384173 Labor Open 0.5 $0.00 Sep 15, 11:11 PM
WL-03384174 Labor Open 1.5 $0.00 Sep 15, 11:11 PM
WL-03384175 Travel Open 20 $0.00 Sep 15, 11:11 PM
WL-03384176 Travel Open 21 $0.00 Sep 15, 11:11 PM

Details