Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01243467 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Montefiore Jack D Weiler Hospital — 1825 Eastchester Rd, Bronx NY, 10461

Jan 30, 2025 → Present

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
92 biz days remaining
Active: 260 biz days
Paused: 124 biz days
▶ Clock Running
Status: Created
Jan 31 → Jan 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
180d
▶ Clock Running
Status: On Hold
Jan 31 → Oct 20, 2025
180 business days (counted)
Running total: 180 of ? biz days used
⏸124d
⏸ Clock Paused
Status: Ready for Release
Oct 20 → Apr 21, 2026
124 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Apr 21 → Jun 3, 2026
30 business days (counted)
Running total: 210 of ? biz days used
▶ Clock Running
Status: On Hold
Jun 3 → Jul 2, 2026
20 business days (counted)
Running total: 230 of ? biz days used
▶ Clock Running
Status: Scheduled
Jul 2 → Aug 15, 2026
30 business days (counted)
Running total: 260 of ? biz days used
Created: Jan 31, 2025 Today
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jan 31 → Jan 31 Created ▶ Running 0 0
Jan 31 → Oct 20 On Hold ▶ Running 180 180
Oct 20 → Apr 21 Ready for Release ⏸ Paused 124 —
Apr 21 → Jun 3 Ready for Scheduling ▶ Running 30 210
Jun 3 → Jul 2 On Hold ▶ Running 20 230
Jul 2 → Aug 15 Scheduled ▶ Running 30 260
Dispatch 1.0d
Holding 326.9d (excluded)
Coordinators 30.9d
On Track
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
326.9 days
Coordinators
30.9 days
Over SLA
Created: Jan 31, 2025 Due: Dec 31, 2026 (138 days left)
📅
385.0 days Total Age
⏱️
181.0d in On Hold Longest Stage
🔄
5 transitions Status Changes
⚠️
30.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Behind Schedule - Needs Attention
Scheduled • 561 days old
🚨
Primary Delay 181.0 days stuck in "On Hold"
⏱️
Total Delay 30.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
On Hold
202.0d
Ready for Release
124.9d
Ready for Scheduling
30.9d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/03/2026 DMalloy -Per the notes on file from customer. The device with SN DE43805588 does not show up inventory. Following to see if this one can be closed with an ANR. 


04/21/2026 MHamersley - per email from Anthony Aversa, Biomedical Device Site Lead, SN DE43805588 does not show up inventory; attched email and inventory list to work order; Anthony.Aversa@philips.com


02/06/2026 RArnold -Will schedule when FSE is available

01/09/2026 RArnold -Will schedule when FSE is available

12/05/2025 RArnold - Reviewing list sent from POC

10/21/2025 RArnold- Anthony sent list. Will need review.


09/25/2025 mklose sent email anthony.aversa@phillips.com , dudley.marshall@philips.com.


08/13/2025 RArnold - Emailed Antony Aversa to assist with Montefiore network. Anthony.Aversa@philips.com


07/23/2025 YEspino Called 717-920-5809 to speak to Anthony Aversa to verify the device in question. Was unable to speak to him or leave a message because once dialed all i heard was a busy signal.


07/23/2025 YEspino Called 718-309-6071 to speak to Grigory Nurik to verify the device in question. Was able to speak to Grigory but he no longer works for the site and has since retired.

⚠️ Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄 Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞 Call Description
FCO86201958

Timeline

📋
Work Order Created Jan 30, 9:42 PM
Work Order: WO-01243467
Type: FCO
Priority: PC
⏸️
Status: On Hold by Diana Cox Jan 31, 10:21 AM
From: Entered
To: On Hold
Duration in Previous: 12h 39m
🚨 181.0 business days
✅
Status: Ready for Release by Mandy Newman Oct 20, 1:08 PM
From: On Hold
To: Ready for Release
Duration in Previous: 262d 1h
🚨 125.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Apr 21, 1:00 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 182d 23h
🚨 31.0 business days
⏸️
Status: On Hold by Deon Malloy Jun 3, 9:56 AM
From: Ready for Scheduling
To: On Hold
Duration in Previous: 42d 20h
🚨 21.0 business days
👷
▶
3 Technician Assigned Jul 2, 4:39 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-07-09T12:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: On Hold
To: Scheduled
Duration in Previous: 29d 6h

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready for Scheduling
Duration: 30.9 business days (threshold: 1.0 business days)
Exceeded by 29.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Scheduled
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Carlos Puebla
Scheduled
Jul 9, 8:00 AM
Created
Jan 30, 9:42 PM
Invoice #
N/A

Details