Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01243471 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 NYU Langone Medical Center — 550 1st Ave, New York NY, 10016

Jan 30, 2025 → Apr 18, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (175 biz days early)
Active: 302 biz days
🕐 Clock stopped: Completed (Apr 19, 2026)
▶ Clock Running
Status: Created
Jan 31 → Jan 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
129d
▶ Clock Running
Status: On Hold
Jan 31 → Aug 6, 2025
129 business days (counted)
Running total: 129 of ? biz days used
169d
▶ Clock Running
Status: Ready for Scheduling
Aug 6 → Apr 13, 2026
169 business days (counted)
Running total: 298 of ? biz days used
▶ Clock Running
Status: Assigned
Apr 13 → Apr 13, 2026
0 business days (counted)
Running total: 298 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 13 → Apr 16, 2026
3 business days (counted)
Running total: 301 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 16 → Apr 19, 2026
1 business day (counted)
Running total: 302 of ? biz days used
Created: Jan 31, 2025 Completed: Apr 19, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jan 31 → Jan 31 Created ▶ Running 0 0
Jan 31 → Aug 6 On Hold ▶ Running 129 129
Aug 6 → Apr 13 Ready for Scheduling ▶ Running 169 298
Apr 13 → Apr 13 Assigned ▶ Running 0 298
Apr 13 → Apr 16 Scheduled ▶ Running 3 301
Apr 16 → Apr 19 Tech On Site ▶ Running 1 302
Dispatch 1.0d
Holding 130.0d (excluded)
Coordinators 173.4d
Field Work 1.6d
Billing 0.0d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
130.0 days
Coordinators
173.4 days
Over SLA
Field Work
1.6 days
Over SLA
Billing
0.0 days
Created: Jan 31, 2025 Due: Dec 31, 2026 Completed: Apr 19, 2026 (256 days early)
📅
303.0 days Total Age
⏱️
169.6d in Ready for Scheduling Longest Stage
🔄
9 transitions Status Changes
⚠️
174.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
12 lines Work Details
🚩
4 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Carlos Puebla — scheduling delays attributed to technician, not coordinators
Visit 1 Apr 15, 2026
Visit 2 Apr 16, 2026
Visit 3 Apr 17, 2026
Visit 4 Apr 18, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 561 days old
🚨
Primary Delay 169.6 days stuck in "Ready for Scheduling"
⏱️
Total Delay 174.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
On Hold
130.0d
Ready for Scheduling
169.6d / 1.0d SLA
Scheduled
3.8d / 2.0d SLA
Tech On Site
1.6d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
07e-Partial Project
0.6d
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

04/13/2026 mklose email poc adv Carlos April 16th Angel.Martinez@nyulangone.org


01/14/2026 RArnold - Will Schedule when FSE is Available


12/05/2025 RArnold - Will Schedule when FSE is Available


10/20/2025 mklose, device DE43803732 was not on email, reaching out to confirm this device.


08/06/2025 RArnold - Erwin confirmed 2 SN#, the others are retired.

DE43803742 - Plastic41 @ 222 East 41st Street Truncale, Gabriella Gabriella.Truncale@nyulangone.org

DE43803738 - TH ANESTHESIA @ Tisch Hospital Angel.Martinez@nyulangone.org

DE43803727 - Retired

DE43803733 - Retired

DE43803742 - Retired


08/05/2025 RArnold - Called 646-499-0283 for Erwin Jonson. Left a message. Sending email. 

Erwin.Jonson@nyulangone.org


07/18/2025 YEspino Called 929-455-3091 to speak to Marianna Feoktistov to verify the 5 devices in question. Was unable to speak to anybody or leave a message because the line was picked up and then i was placed on hold and while on hold the call was dropped.


07/18/2025 YEspino Called 212-263-7503 to speak to Fahad Zaheer to verify the 5 devices in question. He was unable to speak to so i left a message.

🔧 Work Performed
Drop off the G7 to get swapped by BioMed.
🔍 Technician Findings
Drop off the G7 to get swapped by BioMed.
⚠️ Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄 Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞 Call Description
FCO86201958

Timeline

📋
Work Order Created Jan 30, 9:42 PM
Work Order: WO-01243471
Type: FCO
Priority: PC
⏸️
Status: On Hold by Diana Cox Jan 31, 10:21 AM
From: Entered
To: On Hold
Duration in Previous: 12h 39m
🚨 130.0 business days
📅
Status: Ready for Scheduling by Rebecca Arnold Aug 6, 2:52 PM
From: On Hold
To: Ready for Scheduling
Duration in Previous: 187d 3h
🚨 170.0 business days
👷
▶
3 Technician Assigned Apr 13, 1:55 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Megan Klose
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 249d 23h, 0m
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-04-16T12:00:00.000+0000
⏳ 4.0 business days
🔧
Status: Tech On Site by Carlos Puebla Apr 16, 2:52 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 0h
🚗
8x Travel Added Apr 16, 3:07 PM
Type: Travel, Labor, Expenses
Status: Open
Qty: 5, 1.5
⏱️
Labor Added Apr 16, 3:13 PM
Type: Labor
Status: Open
Qty: 0.5
⏱️
Labor Added Apr 16, 5:17 PM
Type: Labor
Status: Open
Qty: 1.75
⏳ 1.8 business days
⏱️
Labor Added Apr 18, 9:15 PM
Type: Labor
Status: Open
Qty: 1
⏱️
Labor Added Apr 18, 10:01 PM
Type: Labor
Status: Open
Qty: 0.5
✔️
▶
2 Status: Completed Apr 18, 10:20 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Carlos Puebla
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 4.0 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Apr 23, 10:36 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 4d 12h
📄
▶
3 Status: Ready to Bill Apr 23, 3:12 PM
Status: Ready to Bill → Status: Invoice Pending → Invoice Created
📨
Status: Invoice Pending by Timothy Amburgey
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 2m, 0m
🧾
Invoice Created
Invoice Number: SM-259959

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready for Scheduling
Duration: 169.6 business days (threshold: 1.0 business days)
Exceeded by 168.6 business days
Scheduled
Duration: 3.8 business days (threshold: 2.0 business days)
Exceeded by 1.8 business days
Tech On Site
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.1 business hours
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Carlos Puebla
Scheduled
Apr 16, 8:00 AM
Created
Jan 30, 9:42 PM
Invoice #
SM-259959

Work Details (12)

Name Type Status Qty Amount Date
WL-03188981 Travel Open 5 $0.00 Apr 16, 3:07 PM
WL-03188974 Labor Open 1.5 $0.00 Apr 16, 3:07 PM
WL-03188975 Labor Open 1 $0.00 Apr 16, 3:07 PM
WL-03188976 Labor Open 1 $0.00 Apr 16, 3:07 PM
WL-03188977 Labor Open 1 $0.00 Apr 16, 3:07 PM
WL-03188978 Expenses Open 1 $0.00 Apr 16, 3:07 PM
WL-03188979 Expenses Open 1 $0.00 Apr 16, 3:07 PM
WL-03188980 Travel Open 5 $0.00 Apr 16, 3:07 PM
WL-03188997 Labor Open 0.5 $0.00 Apr 16, 3:13 PM
WL-03189212 Labor Open 1.75 $0.00 Apr 16, 5:17 PM
WL-03191992 Labor Open 1 $0.00 Apr 18, 9:15 PM
WL-03191998 Labor Open 0.5 $0.00 Apr 18, 10:01 PM

Details