Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01243474 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 St Anthony Community Hospital c/o Mt Alverno Center — 20 Grand St, Warwick NY, 10990

Jan 30, 2025 → Apr 11, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (180 biz days early)
Active: 296 biz days
Paused: 1 biz days
🕐 Clock stopped: Completed (Apr 11, 2026)
▶ Clock Running
Status: Created
Jan 31 → Jan 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
180d
▶ Clock Running
Status: On Hold
Jan 31 → Oct 20, 2025
180 business days (counted)
Running total: 180 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Oct 20 → Oct 21, 2025
1 business day (not counted)
109d
▶ Clock Running
Status: Ready for Scheduling
Oct 21 → Apr 1, 2026
109 business days (counted)
Running total: 289 of ? biz days used
▶ Clock Running
Status: Assigned
Apr 1 → Apr 1, 2026
0 business days (counted)
Running total: 289 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 1 → Apr 10, 2026
7 business days (counted)
Running total: 296 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 10 → Apr 11, 2026
0 business days (counted)
Running total: 296 of ? biz days used
Created: Jan 31, 2025 Completed: Apr 11, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Jan 31 → Jan 31 Created ▶ Running 0 0
Jan 31 → Oct 20 On Hold ▶ Running 180 180
Oct 20 → Oct 21 Ready for Release ⏸ Paused 1 —
Oct 21 → Apr 1 Ready for Scheduling ▶ Running 109 289
Apr 1 → Apr 1 Assigned ▶ Running 0 289
Apr 1 → Apr 10 Scheduled ▶ Running 7 296
Apr 10 → Apr 11 Tech On Site ▶ Running 0 296
Dispatch 1.0d
Holding 182.9d (excluded)
Coordinators 117.5d
Field Work 1.0d
Billing 1.4d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
182.9 days
Coordinators
117.5 days
Over SLA
Field Work
1.0 days
Billing
1.4 days
Over SLA
Created: Jan 31, 2025 Due: Dec 31, 2026 Completed: Apr 11, 2026 (264 days early)
📅
298.0 days Total Age
⏱️
181.0d in On Hold Longest Stage
🔄
10 transitions Status Changes
⚠️
116.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Carlos Puebla — scheduling delays attributed to technician, not coordinators
Visit 1 Apr 10, 2026
Visit 2 Apr 11, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 561 days old
🚨
Primary Delay 181.0 days stuck in "On Hold"
⏱️
Total Delay 116.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
On Hold
181.0d
Ready for Release
1.9d
Ready for Scheduling
109.5d / 1.0d SLA
Scheduled
8.0d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
2.5d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

04/09/2026 Rharris: Emailed Alex Fermanian alex.fermanian@philips.com to advise the parts had not come in yet, tentatively rescheduled for week of 27th, sending follow up email closer to scheduled date. 


04/01/2026 RArnold - Called (845) 213-7631 for Alex. He confirmed to haave Carlos onsite next week. Carlos can work him get them swapped. 

ATTN: Biomed / Alex Fermanian.  


02/06/2026 RArnold -Will schedule when FSE is available

01/06/2026 RArnold -Will schedule when FSE is available


12/05/2025 MHamersley - per planner, will schedule when FSE is available


10/21/2025 RArnold -Alex confirmed SN#s


10/21/2025 RArnold - Emailed Alex for update on confirming SN#s


08/12/2025 RArnold - Called (845) 213-7631 for Alex. VM still full. Sending another email. 


08/07/2025 RArnold - Called (845) 213-7631 for Alex. VM Full. Sending email. 

Alex.fermanian@philips.com


07/18/2025 YEspino Called 845-987-5327 to speak to Alex to verify the 6 devices in question. Was unable to speak to him or leave a message.


07/18/2025 YEspino Called 845-987-5300 to speak to Kimberly Connelly to verify the 6 devices in question. Was able to speak to Kimberly and she advised she would not be the person to speak to as she is the manager for labor and delivery. she advised i needed to call Alex Fermanian @ 845-987-7631 to be better assisted.


07/18/2025 YEspino Called 845-213-7631 to speak to Alex Fermanian to verify 6 devices in question. Was unable to speak to him so i left a message. 

🔧 Work Performed
Implemented Hardware Upgrade as per FCO Instructions. All required PA results pass.
🔍 Technician Findings
Implemented Hardware Upgrade as per FCO Instructions. All required PA results pass.
⚠️ Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄 Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞 Call Description
FCO86201958

Timeline

📋
Work Order Created Jan 30, 9:42 PM
Work Order: WO-01243474
Type: FCO
Priority: PC
⏸️
Status: On Hold by Diana Cox Jan 31, 10:21 AM
From: Entered
To: On Hold
Duration in Previous: 12h 39m
🚨 181.0 business days
✅
Status: Ready for Release by Mandy Newman Oct 20, 1:08 PM
From: On Hold
To: Ready for Release
Duration in Previous: 262d 1h
⏳ 2.0 business days
📅
Status: Ready for Scheduling by Rebecca Arnold Oct 21, 3:45 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 1d 2h
🚨 110.0 business days
👷
▶
3 Technician Assigned Apr 1, 9:39 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Rebecca Arnold
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 161d 17h, 0m
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-04-06T12:00:00.000+0000
⚠️ 7.0 business days
📅
Dispatch Scheduled by Megan Klose Apr 9, 9:15 AM
Scheduled For: 2026-04-27T12:00:00.000+0000
📅
Dispatch Scheduled by Megan Klose Apr 10, 8:46 AM
Scheduled For: 2026-04-13T12:00:00.000+0000
📅
Dispatch Scheduled by Megan Klose Apr 10, 12:05 PM
Scheduled For: 2026-04-10T12:00:00.000+0000
🔧
Status: Tech On Site by Carlos Puebla Apr 10, 12:14 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 9d 2h
⏱️
3x Labor Added Apr 10, 10:59 PM
Type: Labor, Travel
Status: Open
Qty: 0.5, 20
⏱️
6x Labor Added Apr 11, 5:56 PM
Type: Labor, Travel
Status: Open
Qty: 1, 0.5, 7
✔️
▶
2 Status: Completed Apr 11, 6:19 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Carlos Puebla
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 2.0 business days
⏱️
▶
2 Labor Added Apr 14, 4:20 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 22h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Apr 16, 4:42 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 0h
💰
Status: Invoiced by Josh Longway Apr 17, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 18m

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready for Scheduling
Duration: 109.5 business days (threshold: 1.0 business days)
Exceeded by 108.5 business days
Scheduled
Duration: 8.0 business days (threshold: 2.0 business days)
Exceeded by 6.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Carlos Puebla
Scheduled
Apr 10, 8:00 AM
Created
Jan 30, 9:42 PM
Invoice #
N/A

Work Details (10)

Name Type Status Qty Amount Date
WL-03182561 Labor Open 0.5 $47.50 Apr 10, 10:59 PM
WL-03182562 Labor Open 0.5 $155.00 Apr 10, 10:59 PM
WL-03182563 Travel Open 20 $0.00 Apr 10, 10:59 PM
WL-03182828 Labor Open 1 $0.00 Apr 11, 5:56 PM
WL-03182829 Labor Open 0.5 $0.00 Apr 11, 5:56 PM
WL-03182830 Labor Open 0.5 $0.00 Apr 11, 5:56 PM
WL-03182831 Labor Open 0.5 $0.00 Apr 11, 5:56 PM
WL-03182832 Travel Open 7 $0.00 Apr 11, 5:57 PM
WL-03182833 Travel Open 7 $0.00 Apr 11, 5:57 PM
WL-03185723 Labor Open 0.016666666666667 $38.00 Apr 14, 4:20 PM

Details