Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01243475 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 University Of Iowa Hosp & Clinics — 200 Hawkins Dr, Iowa City IA, 52242

Jan 30, 2025 → Jun 20, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (132 biz days early)
Active: 214 biz days
Paused: 131 biz days
🕐 Clock stopped: Completed (Jun 21, 2026)
▶ Clock Running
Status: Created
Jan 31 → Jan 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
180d
▶ Clock Running
Status: On Hold
Jan 31 → Oct 20, 2025
180 business days (counted)
Running total: 180 of ? biz days used
⏸131d
⏸ Clock Paused
Status: Ready for Release
Oct 20 → Apr 30, 2026
131 business days (not counted)
30d
▶ Clock Running
Status: Ready for Scheduling
Apr 30 → Jun 12, 2026
30 business days (counted)
Running total: 210 of ? biz days used
▶ Clock Running
Status: Scheduled
Jun 12 → Jun 18, 2026
4 business days (counted)
Running total: 214 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jun 18 → Jun 21, 2026
0 business days (counted)
Running total: 214 of ? biz days used
Created: Jan 31, 2025 Completed: Jun 21, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jan 31 → Jan 31 Created ▶ Running 0 0
Jan 31 → Oct 20 On Hold ▶ Running 180 180
Oct 20 → Apr 30 Ready for Release ⏸ Paused 131 —
Apr 30 → Jun 12 Ready for Scheduling ▶ Running 30 210
Jun 12 → Jun 18 Scheduled ▶ Running 4 214
Jun 18 → Jun 21 Tech On Site ▶ Running 0 214
Dispatch 1.0d
Holding 312.9d (excluded)
Coordinators 36.0d
Field Work 1.0d
Billing 1.3d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
312.9 days
Coordinators
36.0 days
Over SLA
Field Work
1.0 days
Billing
1.3 days
Over SLA
Created: Jan 31, 2025 Due: Dec 31, 2026 Completed: Jun 21, 2026 (193 days early)
📅
346.0 days Total Age
⏱️
181.0d in On Hold Longest Stage
🔄
10 transitions Status Changes
⚠️
33.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
27 lines Work Details
🚩
3 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Carlos Puebla — scheduling delays attributed to technician, not coordinators
Visit 1 Jun 18, 2026
Visit 2 Jun 19, 2026
Visit 3 Jun 20, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 561 days old
🚨
Primary Delay 181.0 days stuck in "On Hold"
⏱️
Total Delay 33.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
On Hold
181.0d
Ready for Release
131.9d
Ready for Scheduling
31.0d / 1.0d SLA
Scheduled
5.0d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
3.8d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/12/2026- HWilliams - Received confirmation form Greg to have FSE Carlos onsite to complete remediation of the devices on 6/18/26. Responded and dispatched FSE. gregory-p-larson@uiowa.edu


06/11/2026- HWilliams - Called 319-350-2945, VM/LM trying to touch base one more time today.


06/11/2026- HWilliams - Called 319-350-2945, VM/LM expressing urgency in getting this scheduled and for response by return call or email please. FU with email.


06/09/2026- HWilliams - Sent email to POC including planner Megan to advise FSE Bennet was pulled for urgent WO elsewhere and that Her FSE will be scheduled. gregory-p-larson@uiowa.edu


06/05/2026 HWilliams - Called Greg 319-350-2945, VM/LM. FU with email.

gregory-p-larson@uiowa.edu


06/02/2026 MHamersley - Planner is in email contact w/ POC to schedule when device & FSE are available


04/30/2026 ARoosa - Recvd email from Greg Larson confirming all SN's active except for 

• DE43806962 Lost BIO # 51690

• DE43806940 Stored BIO # 51684


04/29/2026 ARoosa - Found a diff. email for Greg since last one bounced trying to send to gregory-p-larson@uiowa.edu


04/29/2026: ARoosa - Called 319-356-1616, Xfer to biomed, Spoke to Connie she xfer me to Greg and line disconnected.

04/23/2026: ARoosa - Called 319-356-1616, Xfer to biomed, spoke to a female who did not give her name she told me I would need to speak to greg but he is not expected back until Monday. She gave me his email address. Sent email to greg-larson@uiowa.edu


04/09/2026: ARoosa - Called 319-356-1616, Xfer to biomed, Spoke to Dee who xfer me to Michael's VM unable to leave message.

🔧 Work Performed
Implemented Hardware Upgrade as per FCO Instructions. All required PA results pass.
🔍 Technician Findings
Implemented Hardware Upgrade as per FCO Instructions. All required PA results pass.
⚠️ Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄 Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞 Call Description
FCO86201958

Timeline

📋
Work Order Created Jan 30, 9:42 PM
Work Order: WO-01243475
Type: FCO
Priority: PC
⏸️
Status: On Hold by Diana Cox Jan 31, 10:20 AM
From: Entered
To: On Hold
Duration in Previous: 12h 38m
🚨 181.0 business days
✅
Status: Ready for Release by Mandy Newman Oct 20, 1:08 PM
From: On Hold
To: Ready for Release
Duration in Previous: 262d 1h
🚨 132.0 business days
📅
Status: Ready for Scheduling by Angela Roosa Apr 30, 8:39 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 191d 19h
🚨 31.0 business days
👷
▶
3 Technician Assigned Jun 12, 8:52 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Heather Williams
Scheduled For: 2026-06-18T12:00:00.000+0000
🗓️
Status: Scheduled by Heather Williams
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 43d 0h
⚠️ 5.0 business days
🔧
Status: Tech On Site by Carlos Puebla Jun 18, 11:46 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 2h
⏱️
10x Labor Added Jun 18, 7:22 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 1, 35, 10
⏳ 0.6 business days
🚗
11x Travel Added Jun 19, 11:02 PM
Type: Travel, Labor, Expenses
Status: Open
Qty: 35, 1, 5.5, 0.5, 10
⏱️
Labor Added Jun 19, 11:48 PM
Type: Labor
Status: Open
Qty: 1
💵
Expenses Added Jun 20, 12:01 AM
Type: Expenses
Status: Open
Qty: 1
⏱️
Labor Added Jun 20, 7:37 PM
Type: Labor
Status: Open
Qty: 9.5
💵
Expenses Added Jun 20, 7:46 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
Labor Added Jun 20, 9:33 PM
Type: Labor
Status: Open
Qty: 0.75
✔️
▶
2 Status: Completed Jun 20, 9:56 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Carlos Puebla
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 1.0 business days
⏱️
Labor Added Jun 22, 11:05 AM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey Jun 22, 1:52 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 15h
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jun 25, 5:16 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 3h
💰
Status: Invoiced by Josh Longway Jun 26, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 10h 43m

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready for Scheduling
Duration: 31.0 business days (threshold: 1.0 business days)
Exceeded by 30.0 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Carlos Puebla
Scheduled
Jun 18, 8:00 AM
Created
Jan 30, 9:42 PM
Invoice #
N/A

Work Details (27)

Name Type Status Qty Amount Date
WL-03266214 Labor Open 1 $0.00 Jun 18, 7:22 PM
WL-03266215 Labor Open 1 $0.00 Jun 18, 7:22 PM
WL-03266212 Labor Open 1 $0.00 Jun 18, 7:22 PM
WL-03266216 Expenses Open 1 $0.00 Jun 18, 7:22 PM
WL-03266217 Expenses Open 1 $0.00 Jun 18, 7:22 PM
WL-03266218 Expenses Open 1 $0.00 Jun 18, 7:22 PM
WL-03266219 Travel Open 35 $0.00 Jun 18, 7:22 PM
WL-03266220 Travel Open 10 $0.00 Jun 18, 7:22 PM
WL-03266221 Travel Open 35 $0.00 Jun 18, 7:22 PM
WL-03266213 Labor Open 5 $0.00 Jun 18, 7:22 PM
WL-03267865 Travel Open 35 $0.00 Jun 19, 11:02 PM
WL-03267858 Labor Open 1 $0.00 Jun 19, 11:02 PM
WL-03267855 Labor Open 1 $0.00 Jun 19, 11:02 PM
WL-03267856 Labor Open 5.5 $600.00 Jun 19, 11:02 PM
WL-03267857 Labor Open 0.5 $1,860.00 Jun 19, 11:02 PM
WL-03267859 Expenses Open 1 $0.00 Jun 19, 11:02 PM
WL-03267860 Expenses Open 1 $0.00 Jun 19, 11:02 PM
WL-03267861 Expenses Open 1 $0.00 Jun 19, 11:02 PM
WL-03267862 Expenses Open 1 $0.00 Jun 19, 11:02 PM
WL-03267863 Travel Open 35 $0.00 Jun 19, 11:02 PM
WL-03267864 Travel Open 10 $0.00 Jun 19, 11:02 PM
WL-03267905 Labor Open 1 $0.00 Jun 19, 11:48 PM
WL-03267937 Expenses Open 1 $0.00 Jun 20, 12:01 AM
WL-03268199 Labor Open 9.5 $0.00 Jun 20, 7:37 PM
WL-03268200 Expenses Open 1 $0.00 Jun 20, 7:46 PM
WL-03268244 Labor Open 0.75 $0.00 Jun 20, 9:33 PM
WL-03268845 Labor Open - $456.00 Jun 22, 11:05 AM

Details