Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01243480 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 St Francis Medical Center — 211 Saint Francis Dr, Cape Girardeau MO, 63703

Jan 30, 2025 → Sep 11, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (74 biz days early)
Active: 224 biz days
Paused: 179 biz days
🕐 Clock stopped: Completed (Sep 11, 2026)
▶ Clock Running
Status: Created
Jan 31 → Jan 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
180d
▶ Clock Running
Status: On Hold
Jan 31 → Oct 20, 2025
180 business days (counted)
Running total: 180 of ? biz days used
⏸179d
⏸ Clock Paused
Status: Ready for Release
Oct 20 → Jul 10, 2026
179 business days (not counted)
34d
▶ Clock Running
Status: Ready for Scheduling
Jul 10 → Aug 27, 2026
34 business days (counted)
Running total: 214 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 27 → Sep 3, 2026
5 business days (counted)
Running total: 219 of ? biz days used
▶ Clock Running
Status: Reschedule
Sep 3 → Sep 10, 2026
4 business days (counted)
Running total: 223 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 10 → Sep 11, 2026
1 business day (counted)
Running total: 224 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 11 → Sep 11, 2026
0 business days (counted)
Running total: 224 of ? biz days used
Created: Jan 31, 2025 Completed: Sep 11, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Jan 31 → Jan 31 Created ▶ Running 0 0
Jan 31 → Oct 20 On Hold ▶ Running 180 180
Oct 20 → Jul 10 Ready for Release ⏸ Paused 179 —
Jul 10 → Aug 27 Ready for Scheduling ▶ Running 34 214
Aug 27 → Sep 3 Scheduled ▶ Running 5 219
Sep 3 → Sep 10 Reschedule ▶ Running 4 223
Sep 10 → Sep 11 Scheduled ▶ Running 1 224
Sep 11 → Sep 11 Tech On Site ▶ Running 0 224
Dispatch 1.0d
Holding 360.9d (excluded)
Coordinators 46.0d
Field Work 1.3d
Billing 1.5d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
360.9 days
Coordinators
46.0 days
Over SLA
Field Work
1.3 days
Billing
1.5 days
Over SLA
Created: Jan 31, 2025 Due: Dec 31, 2026 Completed: Sep 11, 2026 (111 days early)
📅
404.0 days Total Age
⏱️
181.0d in On Hold Longest Stage
🔄
12 transitions Status Changes
⚠️
44.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 629 days old
🚨
Primary Delay 181.0 days stuck in "On Hold"
⏱️
Total Delay 44.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
On Hold
181.0d
Ready for Release
179.9d
Ready for Scheduling
35.0d / 1.0d SLA
Scheduled
6.6d / 2.0d SLA
Reschedule
4.3d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Completed
1.0d / 1.0d SLA
Closed
4.6d / 1.0d SLA
07e-Partial Project
0.6d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

08/27/2026 HWilliams - Called 573-331-5425, phone just rang and rang with no answer and no VM so I hung up. FU email and dispatching FSE Bennet for 9/1/26. njroth@sfmc.net

08/19/2026 YEspino Per Planner HWilliams she needs to reach out to Tom/Fady to see who they would like to be sent to this area, since none of her FSE's are close to these sites.


07/10/2026 ARoosa - Recvd email from Nathanial stating they still have 4 of the devices the 5th device was disposed of.

07/10/2026 ARoosa -Recvd. email from Nathaniel Roth at njroth@sfmc.net stating they have 4 of the 5 devices listed one of the devices was disposed of several months back and asked for me to let him know what next steps are. Sent reply email letting him know next steps.

07/01/2026 ARoosa - Sent fu email to Kelly Taylor asking her to review device list and confirm inventory.

06/25/2026 ARoosa - Sent fu email to kdtaylor@sfmc.net Kelly Taylor following up on prior phone conversation and email about devices in question.

06/18/2026 YEspino Called 816-441-6518 to follow up with Kelly over the previous email sent to verify the devices in question. Was unable to speak to her or leave a message because once dialed all it asked for was her ext which we dont have. Since i didnt have it the call dropped.


06/15/2026 ARoosa - Recvd call from 816-441-6518 Kelly Taylor returning VM Ihave left at facility. asked me to email her info. to kdtaylor@sfmc.net

06/10/2026: ARoosa - Called (573) 883-0143, Nate Roth contact in Philips, VM/LM

06/10/2026: ARoosa - Called (573) 331-5942 Gwen Long contact from Philips, This number goes to Nuclear Med. dept. so I disconnected.

06/10/2026: ARoosa - Called (573) 331-5236, Ginny Ginithan contact from Philips, VM said Megan Ashbury LM.

06/10/2026: ARoosa - Called 573-331-3000, xfer to biomed, Got same message I keep getting when I call that all techs. are away from desk or on assignment no way to leave VM.

06/04/2026: ARoosa - Called 417-848-2122  Dea Geujen, VM/LM


06/03/2026: ARoosa - Called 573-331-3000, asked for Dea was xfered to human resources, Spoke with lady who gave me number for Dea of 417-848-2122 HR was unable to xfer me to her #. Called 417-848-2122 Dea Geujen, VM/ unable to leave message mailbox is full.


05/26/2026 ARoosa - Sent fu email to Dea at DGeujen@sfmc.net asking her about 5 devices 2 of which was located at Black River Ambulatory which closed in January and devices was transfered to St Francis and 3 that was already listed at St Francis. Dea is contact provided to me by the old Manager at the Black River Surgery Center.

05/18/2026: ARoosa - Called 573-331-3000, St. Francis Medical Center, 211 St Francis Dr, Cape Girardeau, MO 63703, xfer to biomed, get a recording saying we're sorry all techs. are on assignment or away from their desk to submit a repair request online. 

WO-07603448 & WO-07603449 are both at same location per email from WO-07603449

05/15/2026 YEspino Called 573-331-5444 to speak to Katie Oehl to verify the devices in question. Was unable to speak to her so i left a message.


05/15/2026 YEspino Called 601-669-0402 to speak to Josh Hart to verify the devices in question. Was sent to vm so i left a message.


05/15/2026 YEspino Called 573-331-3000 to verify the devices in question. Asked to be transferred over to the biomed dept but was unable to speak to anybody or leave a message.


05/04/2026: ARoosa - Called 573-331-3000, Xfer to biomed, message comes on saying we're sorry all technicians are currently on assignment or away from desk to submit repairs on line unable to leave message.


04/22/2026 YEspino Called 636-699-6500 to speak to Tyler Brewer to verify the devices in question. Went to vm so i left a message.


04/22/2026 YEspino Called 573-331-5236 to speak to Ginny Ginithan to verify the devices in question. Was unable to speak to anybody so i left a message.

🔧 Work Performed
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
🔍 Technician Findings
N/A
⚠️ Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄 Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞 Call Description
FCO86201958

Timeline

📋
Work Order Created Jan 30, 9:42 PM
Work Order: WO-01243480
Type: FCO
Priority: PC
⏸️
Status: On Hold by Diana Cox Jan 31, 10:20 AM
From: Entered
To: On Hold
Duration in Previous: 12h 38m
🚨 181.0 business days
✅
Status: Ready for Release by Mandy Newman Oct 20, 1:08 PM
From: On Hold
To: Ready for Release
Duration in Previous: 262d 1h
🚨 180.0 business days
📅
Status: Ready for Scheduling by Angela Roosa Jul 10, 9:24 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 262d 20h
🚨 35.0 business days
👷
▶
3 Technician Assigned Aug 27, 12:21 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Heather Williams
Scheduled For: 2026-09-01T12:00:00.000+0000
🗓️
Status: Scheduled by Heather Williams
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 48d 2h
⚠️ 6.0 business days
🔄
Status: Reschedule by Thomas Xenos Sep 3, 5:15 PM
From: Scheduled
To: Reschedule
Duration in Previous: 7d 4h
⏳ 4.8 business days
🗓️
▶
2 Status: Scheduled Sep 10, 4:28 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-09-10T12:00:00.000+0000
🔧
Status: Tech On Site by Bennet Dartey Sep 10, 9:49 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 5h 20m
⏱️
▶
2 2x Labor Added Sep 10, 11:52 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Bennet Dartey
From: Tech On Site
To: Completed
Duration in Previous: 2h 4m
🏁
Status: Closed by Bennet Dartey Sep 11, 2:54 PM
From: Completed
To: Closed
Duration in Previous: 15h 1m
⏳ 2.0 business days
⏱️
Labor Added Sep 14, 4:51 PM
Type: Labor
Status: Open
Qty: N/A
⏳ 3.9 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Sep 17, 11:07 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 5d 20h
📄
Status: Ready to Bill by Timothy Amburgey Sep 17, 4:13 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 5h 6m
💰
Status: Invoiced by Josh Longway Sep 18, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 46m

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready for Scheduling
Duration: 35.0 business days (threshold: 1.0 business days)
Exceeded by 34.0 business days
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Reschedule
Duration: 4.3 business days (threshold: 2.0 business days)
Exceeded by 2.3 business days
Closed
Duration: 4.6 business days (threshold: 1.0 business days)
Exceeded by 3.6 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Bennet O Dartey
Scheduled
Sep 10, 8:00 AM
Created
Jan 30, 9:42 PM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03377139 Labor Open 1.5 $150.00 Sep 10, 11:52 PM
WL-03377140 Labor Open 0.5 $465.00 Sep 10, 11:52 PM
WL-03381132 Labor Open - $114.00 Sep 14, 4:51 PM

Details