Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01243481 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Southern Ohio Medical Center — 1025 ROBINSON AVE, Portsmouth OH, 45662

Jan 30, 2025 → Aug 5, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (100 biz days early)
Active: 234 biz days
Paused: 143 biz days
🕐 Clock stopped: Completed (Aug 5, 2026)
▶ Clock Running
Status: Created
Jan 31 → Jan 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
180d
▶ Clock Running
Status: On Hold
Jan 31 → Oct 20, 2025
180 business days (counted)
Running total: 180 of ? biz days used
⏸143d
⏸ Clock Paused
Status: Ready for Release
Oct 20 → May 18, 2026
143 business days (not counted)
51d
▶ Clock Running
Status: Ready for Scheduling
May 18 → Jul 31, 2026
51 business days (counted)
Running total: 231 of ? biz days used
▶ Clock Running
Status: Scheduled
Jul 31 → Aug 5, 2026
3 business days (counted)
Running total: 234 of ? biz days used
Created: Jan 31, 2025 Completed: Aug 5, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 31 → Jan 31 Created ▶ Running 0 0
Jan 31 → Oct 20 On Hold ▶ Running 180 180
Oct 20 → May 18 Ready for Release ⏸ Paused 143 —
May 18 → Jul 31 Ready for Scheduling ▶ Running 51 231
Jul 31 → Aug 5 Scheduled ▶ Running 3 234
Dispatch 1.0d
Holding 324.9d (excluded)
Coordinators 56.0d
Field Work 0.0d
Billing 1.4d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
324.9 days
Coordinators
56.0 days
Over SLA
Field Work
0.0 days
Billing
1.4 days
Over SLA
Created: Jan 31, 2025 Due: Dec 31, 2026 Completed: Aug 5, 2026 (148 days early)
📅
378.0 days Total Age
⏱️
181.0d in On Hold Longest Stage
🔄
9 transitions Status Changes
⚠️
54.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 561 days old
🚨
Primary Delay 181.0 days stuck in "On Hold"
⏱️
Total Delay 54.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
On Hold
181.0d
Ready for Release
143.9d
Ready for Scheduling
52.0d / 1.0d SLA
Scheduled
4.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.4d / 1.0d SLA
07e-Partial Project
0.3d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/31/2026 RArnold- Called 740-356-7232 for Adam. He confirmed to have Paul onsite 08/05. He asked that Paul order the part to his house and bring it with him.  


06/25/2026 ARoosa -Recvd. email from Mark Delbar, informing me that he is retiring from SOMC on July 2nd 2026. After that date, Adam Madden (MaddenA@somc.org, 740-356-7232) will assume leadership of the Biomedical Engineering Department and serve as your primary contact for department-related matters. 

I sent Mark a reply email thanking him for updating us on his departure and providing us with future contact person and wishing him well.


06/24/2026 ARoosa - Sent fu email to Mark Delbar letting him know that planner is going to be reaching out within the next week to schedule remediation.

05/15/2026 ARoosa - Recvd email from Delabar, Mark R. <DelabarM@somc.org> confirming device. I sent reply email thanking him for response and letting him know planner will reach out to schedule. 

05/14/2026: ARoosa - Called 740-356-5000, xfer to biomed, VM/LM

05/08/2026 ARoosa - Sent email to delabarm@somc.org asking about device in question

05/04/2026: ARoosa - Called 740-356-5000, xfer to biomed, VM/LM


04/23/2026: ARoosa - Called 740-356-5000, Xfer to biomed, VM/LM


04/07/2026 ARoosa- Called (740) 356-8041,


Mark Delbar, Biomed Mngr. VM/LM sending email to delabarm@somc.org

🔧 Work Performed
Install FCO86201958, all required tests passed.
🔍 Technician Findings
nr
⚠️ Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄 Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞 Call Description
FCO86201958

Timeline

📋
Work Order Created Jan 30, 9:42 PM
Work Order: WO-01243481
Type: FCO
Priority: PC
⏸️
Status: On Hold by Diana Cox Jan 31, 10:22 AM
From: Entered
To: On Hold
Duration in Previous: 12h 40m
🚨 181.0 business days
✅
Status: Ready for Release by Mandy Newman Oct 20, 1:08 PM
From: On Hold
To: Ready for Release
Duration in Previous: 262d 1h
🚨 144.0 business days
📅
Status: Ready for Scheduling by Angela Roosa May 18, 10:00 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 209d 20h
🚨 52.0 business days
🗓️
▶
3 Status: Scheduled Jul 31, 10:12 AM
Status: Scheduled → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Rebecca Arnold
Technician: Paul Mccormish
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-08-05T12:00:00.000+0000
⏳ 4.0 business days
⏱️
3x Labor Added Aug 5, 4:44 PM
Type: Labor, Travel
Status: Open
Qty: 3, 1.25, 138
✔️
▶
2 Status: Completed Aug 5, 5:04 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Paul Mccormish
From: Completed
To: Closed
Duration in Previous: 1m
⏱️
Labor Added Aug 6, 2:07 PM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey Aug 6, 2:15 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 21h 9m
📄
Status: Ready to Bill by Timothy Amburgey Aug 6, 4:40 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2h 24m
💰
Status: Invoiced by Josh Longway Aug 7, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 19m

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready for Scheduling
Duration: 52.0 business days (threshold: 1.0 business days)
Exceeded by 51.0 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.9 business hours
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Paul Mccormish
Scheduled
Aug 5, 8:00 AM
Created
Jan 30, 9:42 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03322548 Labor Open 3 $155.00 Aug 5, 4:44 PM
WL-03322549 Labor Open 1.25 $50.00 Aug 5, 4:44 PM
WL-03322550 Travel Open 138 $0.00 Aug 5, 4:44 PM
WL-03323917 Labor Open - $38.00 Aug 6, 2:07 PM

Details