Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01243482 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Maine Medical Center — 22 Bramhall St, Portland ME, 04102

Jan 30, 2025 → May 27, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (148 biz days early)
Active: 185 biz days
Paused: 144 biz days
🕐 Clock stopped: Completed (May 27, 2026)
▶ Clock Running
Status: Created
Jan 31 → Jan 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
180d
▶ Clock Running
Status: On Hold
Jan 31 → Oct 20, 2025
180 business days (counted)
Running total: 180 of ? biz days used
⏸144d
⏸ Clock Paused
Status: Ready for Release
Oct 20 → May 19, 2026
144 business days (not counted)
▶ Clock Running
Status: Assigned
May 19 → May 21, 2026
2 business days (counted)
Running total: 182 of ? biz days used
▶ Clock Running
Status: Scheduled
May 21 → May 27, 2026
3 business days (counted)
Running total: 185 of ? biz days used
Created: Jan 31, 2025 Completed: May 27, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 31 → Jan 31 Created ▶ Running 0 0
Jan 31 → Oct 20 On Hold ▶ Running 180 180
Oct 20 → May 19 Ready for Release ⏸ Paused 144
May 19 → May 21 Assigned ▶ Running 2 182
May 21 → May 27 Scheduled ▶ Running 3 185
Dispatch 1.0d
Holding 325.9d (excluded)
Coordinators 6.4d
Field Work 0.0d
Billing 1.4d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
325.9 days
Coordinators
6.4 days
Over SLA
Field Work
0.0 days
Billing
1.4 days
Over SLA
Created: Jan 31, 2025 Due: Dec 31, 2026 Completed: May 27, 2026 (218 days early)
📅
330.0 days Total Age
⏱️
181.0d in On Hold Longest Stage
🔄
9 transitions Status Changes
⚠️
4.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 561 days old
🚨
Primary Delay 181.0 days stuck in "On Hold"
⏱️
Total Delay 4.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
On Hold
181.0d
Ready for Release
144.9d
Assigned
2.7d / 0.5d SLA
Scheduled
3.7d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.1d / 1.0d SLA
07e-Partial Project
0.9d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

05/21/2026 ARoosa - Recvd. call from 207-245-5754 Tony Jackson. Stated he can only locate 3 of the 4 devices. He locked in date 05/27/2026 for FSE April Nuovo he also wanted to update his phone # to 207-245-5754

05/21/2026: ARoosa - Called 207-599-7382, Michael Rowles, Spoke to Michael and asked him for a number for Tony so we can reach out to lock in a date. He gave me # for Tony 207-955-3043.

Called 207-955-3043 Tony Jackson, VM/LM letting him know we are trying to lock in a date of Wednesday May 27th for remediation.


05/19/2026 mklose emailed poc offer April May 27

05/13/2026 YEspino Called 207-599-7382 to speak to Michael Rowles to verify the devices in question. Was able to speak to Michael and he asked for an email so that he can look into the devices in question. email: michael.rowles@trimedx.com


05/12/2026: ARoosa - Called (207) 662-5007, 

Number for August Bick found in Philips, got VM but name did not match who POC is left a detailed message about other people to contact wasn't fast enough to catch both names and numbers so I will call back get info and leave message as well. VM/LM this # is for Bruce Parker stated in VM he is at the Bidiford site today and if you need help at Portland site to contact Matt Gun 207-662-3370 or Lee Stemming at 207-662-5472 I did leave message on Bruce VM.   Found email for Bruce and Matt and sent email to  bruce.parker@mainehealth.org, matthew.gunn@trimedx.com, 


05/01/2026: ARoosa - Called 207-662-0111, Xfer to biomed, Goes to trimedx, Spoke to Kim who took info to send message to onsite contact.


04/24/2026 ARoosa -Sent fu email to August.Bick@mainehealth.org & Jon.Lowrance@mainehealth.org, asking about devices in question.

04/06/2026 MHamersley - called 207-662-4732, spoke to Emily, she is not POC, she provided: Jon Lowrance; called 207-662-0111, xfer to Director of CRNA Services, spoke to Jon, fco handled by Trimedx, August Bick, 207-662-5459; call went to VM/LM; sent emails: August.Bick@mainehealth.org & Jon.Lowrance@mainehealth.org

🔧 Work Performed
ANR
🔍 Technician Findings
ANR
⚠️ Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄 Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞 Call Description
FCO86201958

Timeline

📋
Work Order Created Jan 30, 9:42 PM
Work Order: WO-01243482
Type: FCO
Priority: PC
⏸️
Status: On Hold by Diana Cox Jan 31, 10:21 AM
From: Entered
To: On Hold
Duration in Previous: 12h 39m
🚨 181.0 business days
Status: Ready for Release by Mandy Newman Oct 20, 1:08 PM
From: On Hold
To: Ready for Release
Duration in Previous: 262d 1h
🚨 145.0 business days
👷
2 Technician Assigned May 19, 2:08 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Megan Klose
From: Ready for Release
To: Assigned
Duration in Previous: 211d 1h
3.0 business days
📅
2 Dispatch Scheduled May 21, 2:39 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Megan Klose
From: Assigned
To: Scheduled
Duration in Previous: 2d 0h
4.0 business days
⏱️
2x Labor Added May 27, 5:03 PM
Type: Labor
Status: Open
Qty: 0.5, 1
✔️
2 Status: Completed May 27, 7:13 PM
Status: Completed → Status: Closed
🏁
Status: Closed by April Nuovo
From: Completed
To: Closed
Duration in Previous: 1m
⏱️
2 Labor Added May 28, 9:03 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 13h 50m
📄
Status: Ready to Bill by Timothy Amburgey May 28, 4:37 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 7h 31m
💰
Status: Invoiced by Josh Longway May 29, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 22m

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Assigned
Duration: 2.7 business days (threshold: 4.0 business hours)
Exceeded by 2.2 business days
Scheduled
Duration: 3.7 business days (threshold: 2.0 business days)
Exceeded by 1.7 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.7 business hours
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
April Nuovo
Scheduled
May 27, 8:00 AM
Created
Jan 30, 9:42 PM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03239563 Labor Open 0.5 $155.00 May 27, 5:03 PM
WL-03239564 Labor Open 1 $50.00 May 27, 5:03 PM
WL-03240264 Labor Open - $38.00 May 28, 9:03 AM

Details