Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01243487 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 IU Health Morgan Hospital — 2209 John R Wooden Dr, Martinsville IN, 46151

Jan 30, 2025 → Sep 14, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (73 biz days early)
Active: 282 biz days
Paused: 122 biz days
🕐 Clock stopped: Completed (Sep 14, 2026)
▶ Clock Running
Status: Created
Jan 31 → Jan 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
180d
▶ Clock Running
Status: On Hold
Jan 31 → Oct 20, 2025
180 business days (counted)
Running total: 180 of ? biz days used
⏸122d
⏸ Clock Paused
Status: Ready for Release
Oct 20 → Apr 17, 2026
122 business days (not counted)
97d
▶ Clock Running
Status: Ready for Scheduling
Apr 17 → Sep 4, 2026
97 business days (counted)
Running total: 277 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 4 → Sep 14, 2026
5 business days (counted)
Running total: 282 of ? biz days used
Created: Jan 31, 2025 Completed: Sep 14, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 31 → Jan 31 Created ▶ Running 0 0
Jan 31 → Oct 20 On Hold ▶ Running 180 180
Oct 20 → Apr 17 Ready for Release ⏸ Paused 122 —
Apr 17 → Sep 4 Ready for Scheduling ▶ Running 97 277
Sep 4 → Sep 14 Scheduled ▶ Running 5 282
Dispatch 1.0d
Holding 303.9d (excluded)
Coordinators 103.8d
Field Work 0.0d
Billing 14.6d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
303.9 days
Coordinators
103.8 days
Over SLA
Field Work
0.0 days
Billing
14.6 days
Over SLA
Created: Jan 31, 2025 Due: Dec 31, 2026 Completed: Sep 14, 2026 (108 days early)
📅
405.0 days Total Age
⏱️
181.0d in On Hold Longest Stage
🔄
16 transitions Status Changes
⚠️
110.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 629 days old
🚨
Primary Delay 181.0 days stuck in "On Hold"
⏱️
Total Delay 110.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
On Hold
181.0d
Ready for Release
122.9d
Ready for Scheduling
98.0d / 1.0d SLA
Scheduled
5.8d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
8.1d / 1.0d SLA
07e-Partial Project
6.3d
WO Correction Needed
7.3d
Billing Review
2.9d / 2.0d SLA
Ready to Bill
4.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/04/2026 HWilliams - Called 765-736-1664 VM/LM for Jordan to schedule FSE @ Jackson for remediation on 9/14/26. Dispatched FSE and will FU with email. Jordan.Robinson@trimedx.com

08/19/2026: ARoosa - scheduling on hold due to parts on back order.

07/08/2026 YEspino Called 765-736-1664 to speak to Jordan to lock in the date of July 28th to go onsite. Was unable to speak to him so i left a message.


06/02/2026 MHamersley - looped Planner into email contact w/ POC to schedule when device & FSE are available 


04/17/2026 MHamersley - recd email from Jordan confirming devices; he will be POC; the correct location address: 1111 Ronald Reagan PKWY Avon, IN 46123


04/16/2026 MHamersley - called 765-736-1664, Jordan Robertson, call went to VM/LM, requesting POC assistance; sent email: jordan.robinson@trimedx.com & aaron.lafleur@trimedx.com (recd email reply from Aaron, stating he is not POC) 


10/22/2025 mklose sent email to aaron.lafleur@trimedx.com to see if he is a contact for these locations


09/19/2025 MHamersley - called 765-448-8000, xfer to Bio Med, Trimedx, Anna, she took info to have someone call back

🔧 Work Performed
Devices swapped as per FCO86201958 specifications.
🔍 Technician Findings
Devices serviced
⚠️ Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄 Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞 Call Description
FCO86201958

Timeline

📋
Work Order Created Jan 30, 9:42 PM
Work Order: WO-01243487
Type: FCO
Priority: PC
⏸️
Status: On Hold by Diana Cox Jan 31, 10:20 AM
From: Entered
To: On Hold
Duration in Previous: 12h 38m
🚨 181.0 business days
✅
Status: Ready for Release by Mandy Newman Oct 20, 1:08 PM
From: On Hold
To: Ready for Release
Duration in Previous: 262d 1h
🚨 123.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Apr 17, 10:30 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 178d 21h
🚨 98.0 business days
👷
▶
3 Technician Assigned Sep 4, 1:56 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Heather Williams
Scheduled For: 2026-09-14T12:00:00.000+0000
🗓️
Status: Scheduled by Heather Williams
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 140d 3h
⚠️ 6.0 business days
⏱️
3x Labor Added Sep 14, 6:50 PM
Type: Labor, Travel
Status: Open
Qty: 0.5, 0.75, 25
✔️
▶
2 Status: Completed Sep 14, 7:02 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Jackson Reeves
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 3.6 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Sep 17, 11:24 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 16h
✏️
Status: WO Correction Needed by Timothy Amburgey Sep 17, 3:41 PM
From: 07e-Partial Project
To: WO Correction Needed
Duration in Previous: 4h 17m
🏁
Status: Closed by Jackson Reeves Sep 17, 10:07 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 6h 25m
⏳ 3.2 business days
⏱️
▶
2 Labor Added Sep 22, 9:00 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 4d 10h
⏳ 3.0 business days
✏️
Status: WO Correction Needed by Timothy Amburgey Sep 24, 4:13 PM
From: 07e-Partial Project
To: WO Correction Needed
Duration in Previous: 2d 7h
⚠️ 7.0 business days
🏁
Status: Closed by Thomas Xenos Oct 2, 10:40 AM
From: WO Correction Needed
To: Closed
Duration in Previous: 7d 18h
⏳ 2.0 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Oct 5, 2:00 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 3d 3h
⏳ 3.0 business days
💵
Status: Billing Review by Mandy Newman Oct 7, 12:49 PM
From: 07e-Partial Project
To: Billing Review
Duration in Previous: 1d 22h
⏳ 3.0 business days
📄
Status: Ready to Bill by Mandy Newman Oct 9, 4:12 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 2d 3h
⏳ 4.5 business days
💰
Status: Invoiced by Josh Longway Oct 16, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 6d 11h

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready for Scheduling
Duration: 98.0 business days (threshold: 1.0 business days)
Exceeded by 97.0 business days
Scheduled
Duration: 5.8 business days (threshold: 2.0 business days)
Exceeded by 3.8 business days
Closed
Duration: 3.1 business days (threshold: 1.0 business days)
Exceeded by 2.1 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Billing Review
Duration: 2.9 business days (threshold: 2.0 business days)
Exceeded by 7.2 business hours
Ready to Bill
Duration: 4.5 business days (threshold: 1.0 business days)
Exceeded by 3.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Jackson Reeves
Scheduled
Sep 14, 8:00 AM
Created
Jan 30, 9:42 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03381480 Labor Open 0.5 $310.00 Sep 14, 6:50 PM
WL-03381481 Labor Open 0.75 $100.00 Sep 14, 6:50 PM
WL-03381482 Travel Open 25 $0.00 Sep 14, 6:50 PM
WL-03393505 Labor Open - $76.00 Sep 22, 9:00 AM

Details