Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01243488 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Adirondack Medical Center — 2233 State Route 86, Saranac Lake NY, 12983

Jan 30, 2025 → Present

🟡 At Risk
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
92 biz days remaining
Active: 384 biz days
▶ Clock Running
Status: Created
Jan 31 → Jan 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
115d
▶ Clock Running
Status: On Hold
Jan 31 → Jul 17, 2025
115 business days (counted)
Running total: 115 of ? biz days used
269d
▶ Clock Running
Status: Ready for Scheduling
Jul 17 → Aug 15, 2026
269 business days (counted)
Running total: 384 of ? biz days used
Created: Jan 31, 2025 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 31 → Jan 31 Created ▶ Running 0 0
Jan 31 → Jul 17 On Hold ▶ Running 115 115
Jul 17 → Aug 15 Ready for Scheduling ▶ Running 269 384
Dispatch 1.0d
Holding 116.0d (excluded)
On Track
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
116.0 days
Created: Jan 31, 2025 Due: Dec 31, 2026 (138 days left)
📅
385.0 days Total Age
⏱️
116.0d in On Hold Longest Stage
🔄
2 transitions Status Changes
⚠️
0.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

Powered by OpenAI
Generating AI analysis...
On Track
Ready for Scheduling • 561 days old
🚨
Primary Delay 116.0 days stuck in "On Hold"
⏱️
Total Delay 0.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
On Hold
116.0d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes


07/21/2026 Mklose-due to distance from FSE's and lack of work in area attempting to bundle.

07/08/2026 Mklose due to distance from FSE's and lack of work in area attempting to bundle.

06/04/2026 mklose waiting for FSE availability in area,

04/20/2026 ARoosa - Reaching out to planner to see if FSE has been trained to do this and asking about availability.

03/05/2026 mklose- waiting for FSE availability to complete this, FSE needs to be trained for this FCO

02/06/2026 MHamersley - waiting for FSE availability to complete this, FSE needs to be trained for this FCO


01/06/2026 MHamersley - waiting for FSE availability to complete this


12/03/2025 MHamersley - waiting to schedule with other FCOs at this location


10/17/2025 mklose updating notes for RFS per past email. Reaching out to planner to schedule.


05/08/2025 Rbailey - Called 518.891.4141 Asked for BioMed. Xfer'd to Joe Aveni. He confirmed the device but said he may have another one. Sending email to reply

518.897.2709

javeni@uvm.edu


05/08/2025 Rbailey - Called 518.792.1233 the number on PWO. Spoke with Tammy who advised that this was number for Adirondack Cardiology in Queensbury

⚠️ Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄 Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞 Call Description
FCO86201958

Timeline

📋
Work Order Created Jan 30, 9:42 PM
Work Order: WO-01243488
Type: FCO
Priority: PC
⏸️
Status: On Hold by Diana Cox Jan 31, 10:21 AM
From: Entered
To: On Hold
Duration in Previous: 12h 39m
🚨 116.0 business days
📅
Status: Ready for Scheduling by Yessenia Espino Jul 17, 3:52 PM
From: On Hold
To: Ready for Scheduling
Duration in Previous: 167d 4h

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Unassigned
Scheduled
N/A
Created
Jan 30, 9:42 PM
Invoice #
N/A

Details