Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01243488 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Adirondack Medical Center — 2233 State Route 86, Saranac Lake NY, 12983

Jan 30, 2025 → Oct 7, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (56 biz days early)
Active: 421 biz days
🕐 Clock stopped: Completed (Oct 7, 2026)
▶ Clock Running
Status: Created
Jan 31 → Jan 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
115d
▶ Clock Running
Status: On Hold
Jan 31 → Jul 17, 2025
115 business days (counted)
Running total: 115 of ? biz days used
277d
▶ Clock Running
Status: Ready for Scheduling
Jul 17 → Aug 26, 2026
277 business days (counted)
Running total: 392 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 26 → Oct 7, 2026
29 business days (counted)
Running total: 421 of ? biz days used
Created: Jan 31, 2025 Completed: Oct 7, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 31 → Jan 31 Created ▶ Running 0 0
Jan 31 → Jul 17 On Hold ▶ Running 115 115
Jul 17 → Aug 26 Ready for Scheduling ▶ Running 277 392
Aug 26 → Oct 7 Scheduled ▶ Running 29 421
Dispatch 1.0d
Holding 116.0d (excluded)
Coordinators 306.8d
Field Work 0.0d
Billing 1.4d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
116.0 days
Coordinators
306.8 days
Over SLA
Field Work
0.0 days
Billing
1.4 days
Over SLA
Created: Jan 31, 2025 Due: Dec 31, 2026 Completed: Oct 7, 2026 (85 days early)
📅
422.0 days Total Age
⏱️
277.5d in Ready for Scheduling Longest Stage
🔄
8 transitions Status Changes
⚠️
305.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 629 days old
🚨
Primary Delay 277.5 days stuck in "Ready for Scheduling"
⏱️
Total Delay 305.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
On Hold
116.0d
Ready for Scheduling
277.5d / 1.0d SLA
Scheduled
29.3d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.4d / 1.0d SLA
07e-Partial Project
0.8d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/30/2026Anuovo called 518-354-9108 joe checking on status he emailed 9/17 he had it and he was going to mail it back. sent follow up email joseph.aveni@uvm.edu


09/16/2026Anuovo called 518-354-9108 Joe L/M. that we need the DE43805457 returned. emailed joseph.aveni@uvm.edu


09/11/2026 MKlose- POC confirms device, and parts have been shipped.

08/27/2026Anuovo called joe 15183549108. He is going to make sure he has the deivce. sent email joseph.aveni@uvm.edu


08/26/2026 Mklose per Fady dispatch to april to order parts to Biomed

08/26/2026 MHamersley - sent msg to Planner and they are actively looking to bundle work for scheduling this site


07/21/2026 Mklose-due to distance from FSE's and lack of work in area attempting to bundle.

07/08/2026 Mklose due to distance from FSE's and lack of work in area attempting to bundle.

06/04/2026 mklose waiting for FSE availability in area,

04/20/2026 ARoosa - Reaching out to planner to see if FSE has been trained to do this and asking about availability.

03/05/2026 mklose- waiting for FSE availability to complete this, FSE needs to be trained for this FCO

02/06/2026 MHamersley - waiting for FSE availability to complete this, FSE needs to be trained for this FCO


01/06/2026 MHamersley - waiting for FSE availability to complete this


12/03/2025 MHamersley - waiting to schedule with other FCOs at this location


10/17/2025 mklose updating notes for RFS per past email. Reaching out to planner to schedule.


05/08/2025 Rbailey - Called 518.891.4141 Asked for BioMed. Xfer'd to Joe Aveni. He confirmed the device but said he may have another one. Sending email to reply

518.897.2709

javeni@uvm.edu


05/08/2025 Rbailey - Called 518.792.1233 the number on PWO. Spoke with Tammy who advised that this was number for Adirondack Cardiology in Queensbury

🔧 Work Performed
FCO86201958
🔍 Technician Findings
FCO86201958
⚠️ Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄 Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞 Call Description
FCO86201958

Timeline

📋
Work Order Created Jan 30, 9:42 PM
Work Order: WO-01243488
Type: FCO
Priority: PC
⏸️
Status: On Hold by Diana Cox Jan 31, 10:21 AM
From: Entered
To: On Hold
Duration in Previous: 12h 39m
🚨 116.0 business days
📅
Status: Ready for Scheduling by Yessenia Espino Jul 17, 3:52 PM
From: On Hold
To: Ready for Scheduling
Duration in Previous: 167d 4h
🚨 278.0 business days
👷
▶
3 Technician Assigned Aug 26, 5:40 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-08-27T12:00:00.000+0000
🗓️
Status: Scheduled by Megan Klose
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 405d 1h
🚨 11.8 business days
📅
Dispatch Scheduled by Megan Klose Sep 11, 3:03 PM
Scheduled For: 2026-09-15T12:00:00.000+0000
⚠️ 9.0 business days
📅
Dispatch Scheduled by Megan Klose Sep 23, 2:26 PM
Scheduled For: 2026-09-25T12:00:00.000+0000
🚨 10.0 business days
📅
Dispatch Scheduled by Megan Klose Oct 6, 11:25 AM
Scheduled For: 2026-10-07T12:00:00.000+0000
⏳ 2.0 business days
⏱️
2x Labor Added Oct 7, 3:40 PM
Type: Labor
Status: Open
Qty: 1
✔️
▶
2 Status: Completed Oct 7, 4:52 PM
Status: Completed → Status: Closed
🏁
Status: Closed by April Nuovo
From: Completed
To: Closed
Duration in Previous: 4m
⏱️
▶
2 Labor Added Oct 8, 9:50 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 16h 56m
📄
Status: Ready to Bill by Timothy Amburgey Oct 8, 4:34 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6h 42m
💰
Status: Invoiced by Josh Longway Oct 9, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 25m

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready for Scheduling
Duration: 277.5 business days (threshold: 1.0 business days)
Exceeded by 276.5 business days
Scheduled
Duration: 29.3 business days (threshold: 2.0 business days)
Exceeded by 27.3 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.1 business hours
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
April Nuovo
Scheduled
Oct 7, 8:00 AM
Created
Jan 30, 9:42 PM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03417913 Labor Open 1 $155.00 Oct 7, 3:40 PM
WL-03417914 Labor Open 1 $50.00 Oct 7, 3:40 PM
WL-03419055 Labor Open - $38.00 Oct 8, 9:50 AM

Details