Detailed work order timeline, KPIs, and analysis
PHILIPS HEALTHCARE • FCO • PC
📍 WVU medicine Berkeley Medical Center — 2500 Hospital Dr, Martinsburg WV, 25401
Jan 30, 2025 → May 19, 2026
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Jan 31 → Jan 31 | Created | ▶ Running | 0 | 0 |
| Jan 31 → Oct 20 | On Hold | ▶ Running | 180 | 180 |
| Oct 20 → May 6 | Ready for Release | ⏸ Paused | 135 | — |
| May 6 → May 14 | Scheduled | ▶ Running | 6 | 186 |
| May 14 → May 14 | Entered | ▶ Running | 0 | 186 |
| May 14 → May 19 | Scheduled | ▶ Running | 3 | 189 |
05/14/2026 ARoosa - Recvd email from Sarah Goss confirming devices are in their inventory
05/14/2026 ARuby - call from Sarah Harvey calling with the director Bradley Atkins. They said they have had issues with 3 additional devices and will send an email with those devices listed. She confirmed to have Michael Steencken onsite for all devices. I advised Fady to help her with the 3 additional devices.
05/14/2026 ARuby - called 832-599-9185 for Sarah, VM/LM. Called Christian (304) 439-4813 said he is not a good POC for this and that Sarah's team would be better to get ahold of. He mentioned Douglas, Nike <nike.douglas@wvumedicine.org> & Mccord, Kyra <kyra.mccord@wvumedicine.org> is Sarah's team. He said some of these may even be in the surgical center. No phone #s for them in philips. Sent email to sarah.goss@wvumedicine.org looping in <nike.douglas@wvumedicine.org> & kyra.mccord@wvumedicine.org
05/12/2026 ARuby - Rcvd email from Sarah confirming new proposed dates. I sent her an email with an updated device list for all devices at her location. Said we will still send Michael onsite 5/26 to complete the confirmed 3 devices. DE43804230 (OR 5) DE43807313 (OR 7) are on this WO DE43806105 (OB) is on WO- 07603267
05/12/2026 ARuby - Called Sarah Harvey 832-599-9185 to let her know Michael Steencken will not be onsite today due to part on backorder. Rang,disconnected. Sent email to sarah.goss@wvumedicine.org
05/06/2026 - ARuby - recd email from Sarah Harvey sarah.goss@wvumedicine.org. She said 5/12 works. Dispatching to Michael Steencken. Sent confim email to sarah. Updated POC from Christian Hamrick (304) 439-4813 christian.hamrick@wvumedicine.org to Sarah Harvey sarah.goss@wvumedicine.org 832-599-9185
05/05/2026 - ARuby - Fady emailed customer advising them Michael Steencken would be the tech coming onsite. I sent an email to Harvey, Sarah <sarah.goss@wvumedicine.org> to propose next week 5/12 for onsite visit
05/04/2026 ARoosa - Sent reply email to Harvey, Sarah <sarah.goss@wvumedicine.org> to answer her questions and looped in Faddy to assist in answering her technical questions.
05/04/2026 ARoosa - Recvd email from Sarah confirming only 3 of the devices at her location SN's DE43804230 (OR 5)
DE43807313 (OR 7)
DE43806105 (OB)
04/29/2026 ARoosa - Sent fu email to
christian.hamrick@wvumedicine.org about devices in question.
04/21/2026: ARoosa - Called 304-264-1000, Xfer to biomed, Spoke to Christian, he stated that for somereason they do not keep track of SN's on these devices however if I would email him a list he will get with anesthesia and have them help to confirm and track down these devices, Sent email to christian.hamrick@wvumedicine.org
No related artifacts
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-03231819 | Labor | Open | 3 | $0.00 | May 19, 5:26 PM |
| WL-03231820 | Labor | Open | 2 | $200.00 | May 19, 5:26 PM |
| WL-03231821 | Labor | Open | 3 | $620.00 | May 19, 5:26 PM |
| WL-03232448 | Labor | Open | - | $152.00 | May 20, 6:36 AM |