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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01243496 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Bon Secours Good Samaritan Hospital — 255 Lafayette Ave, Suffern NY, 10901

Jan 30, 2025 → Jul 9, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (118 biz days early)
Active: 222 biz days
Paused: 137 biz days
🕐 Clock stopped: Completed (Jul 10, 2026)
▶ Clock Running
Status: Created
Jan 31 → Jan 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
180d
▶ Clock Running
Status: On Hold
Jan 31 → Oct 20, 2025
180 business days (counted)
Running total: 180 of ? biz days used
⏸137d
⏸ Clock Paused
Status: Ready for Release
Oct 20 → May 8, 2026
137 business days (not counted)
40d
▶ Clock Running
Status: On Hold
May 8 → Jul 8, 2026
40 business days (counted)
Running total: 220 of ? biz days used
▶ Clock Running
Status: Scheduled
Jul 8 → Jul 8, 2026
0 business days (counted)
Running total: 220 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jul 8 → Jul 10, 2026
2 business days (counted)
Running total: 222 of ? biz days used
Created: Jan 31, 2025 Completed: Jul 10, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jan 31 → Jan 31 Created ▶ Running 0 0
Jan 31 → Oct 20 On Hold ▶ Running 180 180
Oct 20 → May 8 Ready for Release ⏸ Paused 137 —
May 8 → Jul 8 On Hold ▶ Running 40 220
Jul 8 → Jul 8 Scheduled ▶ Running 0 220
Jul 8 → Jul 10 Tech On Site ▶ Running 2 222
Dispatch 1.0d
Holding 359.9d (excluded)
Coordinators 0.1d
Field Work 2.2d
Billing 1.2d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
359.9 days
Coordinators
0.1 days
Field Work
2.2 days
Over SLA
Billing
1.2 days
Over SLA
Created: Jan 31, 2025 Due: Dec 31, 2026 Completed: Jul 10, 2026 (174 days early)
📅
359.3 days Total Age
⏱️
181.0d in On Hold Longest Stage
🔄
9 transitions Status Changes
⚠️
3.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 561 days old
🚨
Primary Delay 181.0 days stuck in "On Hold"
⏱️
Total Delay 3.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
On Hold
222.0d
Ready for Release
137.9d
Scheduled
0.1d / 2.0d SLA
Tech On Site
2.2d / 1.0d SLA
Closed
3.0d / 1.0d SLA
07e-Partial Project
2.7d
Ready to Bill
1.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/08/2026 MKlose- dispatch Carlos


05/08/2026 ARoosa - Per Supervisor Rebecca Arnold proceed with ANR this is not in customers inventory.

05/08/2026 ARoosa - Per email from customer the device with serial number DE43808778 is not in there inventory. When seraching the SN in Philps the device was in 807 S Ponderosa St /PAYSON, AZ 85541-5542. Sending to management for review.

04/23/2026 DMalloy -Per email from customer the device with serial number DE43808778 is not in there inventory. When seraching the SN in Philps the device was in 807 S Ponderosa St /PAYSON, AZ 85541-5542. Sending to management for review.


07/24/2025 YEspino Called 845-502-0814 to speak to Simone Svizzero to verify the devices in question. Was able to speak to him and he asked for an email to be sent out to him so that he could look into the devices in question. Email: simone.svizzero@philips.com 

🔧 Work Performed
ANR FOR ONE DEVICE.
🔍 Technician Findings
ANR FOR ONE DEVICE.
⚠️ Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄 Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞 Call Description
FCO86201958

Timeline

📋
Work Order Created Jan 30, 9:42 PM
Work Order: WO-01243496
Type: FCO
Priority: PC
⏸️
Status: On Hold by Diana Cox Jan 31, 10:21 AM
From: Entered
To: On Hold
Duration in Previous: 12h 39m
🚨 181.0 business days
✅
Status: Ready for Release by Mandy Newman Oct 20, 1:08 PM
From: On Hold
To: Ready for Release
Duration in Previous: 262d 1h
🚨 138.0 business days
⏸️
Status: On Hold by Angela Roosa May 8, 9:40 AM
From: Ready for Release
To: On Hold
Duration in Previous: 199d 20h
🚨 41.0 business days
🗓️
▶
3 Status: Scheduled Jul 8, 11:17 AM
Status: Scheduled → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Megan Klose
Technician: Carlos Puebla
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-07-08T15:30:00.000+0000
🔧
Status: Tech On Site by Carlos Puebla Jul 8, 12:10 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 53m
⏳ 2.0 business days
⏱️
2x Labor Added Jul 9, 9:48 PM
Type: Labor
Status: Open
Qty: 1, 0.25
✔️
Status: Completed by Carlos Puebla Jul 9, 10:04 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1d 9h, 0m
⏳ 3.2 business days
⏱️
Labor Added Jul 14, 1:48 PM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey Jul 14, 2:02 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 4d 15h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jul 16, 6:17 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 4h
💰
Status: Invoiced by Josh Longway Jul 17, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 9h 42m

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Tech On Site
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Carlos Puebla
Scheduled
Jul 8, 11:30 AM
Created
Jan 30, 9:42 PM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03289463 Labor Open 1 $50.00 Jul 9, 9:48 PM
WL-03289464 Labor Open 0.25 $155.00 Jul 9, 9:48 PM
WL-03293364 Labor Open - $38.00 Jul 14, 1:48 PM

Details