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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01243497 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Bassett Healthcare — 26 Grove St, Cooperstown NY, 13326

Jan 30, 2025 → Jun 4, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (142 biz days early)
Active: 242 biz days
Paused: 93 biz days
🕐 Clock stopped: Completed (Jun 4, 2026)
▶ Clock Running
Status: Created
Jan 31 → Jan 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: On Hold
Jan 31 → Feb 4, 2025
2 business days (counted)
Running total: 2 of ? biz days used
236d
▶ Clock Running
Status: Canceled
Feb 4 → Jan 15, 2026
236 business days (counted)
Running total: 238 of ? biz days used
▶ Clock Running
Status: Entered
Jan 15 → Jan 15, 2026
0 business days (counted)
Running total: 238 of ? biz days used
⏸93d
⏸ Clock Paused
Status: Ready for Release
Jan 15 → May 29, 2026
93 business days (not counted)
▶ Clock Running
Status: On Hold
May 29 → Jun 4, 2026
4 business days (counted)
Running total: 242 of ? biz days used
▶ Clock Running
Status: Scheduled
Jun 4 → Jun 4, 2026
0 business days (counted)
Running total: 242 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jun 4 → Jun 4, 2026
0 business days (counted)
Running total: 242 of ? biz days used
Created: Jan 31, 2025 Completed: Jun 4, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Jan 31 → Jan 31 Created ▶ Running 0 0
Jan 31 → Feb 4 On Hold ▶ Running 2 2
Feb 4 → Jan 15 Canceled ▶ Running 236 238
Jan 15 → Jan 15 Entered ▶ Running 0 238
Jan 15 → May 29 Ready for Release ⏸ Paused 93
May 29 → Jun 4 On Hold ▶ Running 4 242
Jun 4 → Jun 4 Scheduled ▶ Running 0 242
Jun 4 → Jun 4 Tech On Site ▶ Running 0 242
Dispatch 1.0d
Holding 101.4d (excluded)
Coordinators 0.1d
Field Work 0.3d
Billing 1.4d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
101.4 days
Coordinators
0.1 days
Field Work
0.3 days
Billing
1.4 days
Over SLA
Created: Jan 31, 2025 Due: Dec 31, 2026 Completed: Jun 4, 2026 (210 days early)
📅
336.0 days Total Age
⏱️
237.0d in Canceled Longest Stage
🔄
10 transitions Status Changes
⚠️
0.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 561 days old
🚨
Primary Delay 237.0 days stuck in "Canceled"
⏱️
Total Delay 0.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
On Hold
8.0d
Canceled
237.0d
Ready for Release
93.4d
Scheduled
0.1d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Closed
0.1d / 1.0d SLA
07e-Partial Project
0.7d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/04/2026 DMalloy - Per FOM assigned to Carlos to close out with an ANR


05/29/2026 ARoosa - Recvd. email from Fred at Fred.bakhuizen@bassett.org stating (This device can’t be found in our data base. I even looked for close serial numbers thinking it was logged in improperly. I looked at all the G7 serial numbers in the facility and it is nonexistent.) I sent reply email thanking him for his response and letting him know I will submitt this for ANR review to see if we can close this WO and end his affiliation with device.

05/28/2026 ARoosa - Sent fu email to Fred.bakhuizen@bassett.org & richard.thompson@bassett.org asking to see if this is their device since it's listed as Bassett Healthcare or if they can help us with who contact might be.

05/20/2026 ARoosa - Sent fu email to Elderkin, Jamie H. <jamie.elderkin@bassett.org> & Fred.bakhuizen@bassett.org asking them to verify through email that they do not have this device so we can end the affiliation or if they do to confirm & if found later on to reach back out to us.

05/14/2026 YEspino Called 607-547-3185 to speak to Fred over the device in question. Was able to speak to Josh and he advised Fred was out of the shop. But he looked into the serial number for me and advised they do not have any record of ever having this device. 


05/12/2026 MHamersley - called 607-547-3185, spoke to James, Fred was unavailable, he took msg to get return call; sent f/u email: Fred.bakhuizen@bassett.org & richard.thompson@bassett.org


05/04/2026 ARoosa - Sent fu email to Fred.bakhuizen@bassett.org about device in question and asked him to let us know if this device has still not been located so we can close WO.


04/24/2026 YEspino Called 607-547-3185 to follow up with Fred over the device in question. Was advsied that he is currently in the or and was advised to send him an email since he is currently busy.


04/13/2026 YEspino Called 607-547-3185 to verify the device in question. Was able to speak to Fred Bakhuizen and he advised that he couldnt find the device in question. He stated he would do some more research and then update us later. Will forward the previous email sent to Richard to him so that he can have the info handy. Email: Fred.bakhuizen@bassett.org 


04/02/2026 MHamersley - called 607-547-3185, call went to Clinical Eng VM/LM; sent f/u email: richard.thompson@bassett.org 

M_G7m Gas Module Text DE43803924


02/10/2026 YEspino Called 607-547-3456 to verify the device in question. Asked to be transferred over to the biomed dept, Was able to speak to Rich and he asked for an email so that he could look into the device in question. Email: richard.thompson@bassett.org 


01/15/2026 MNewman - Reallocated to EMSAR. Opened EWO

02/04/2025 DCox - Philips FSE to complete. Allocation removed from EMSAR.

🔧 Work Performed
ANR Device unknown location
🔍 Technician Findings
ANR Device unknown location
⚠️ Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄 Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞 Call Description
FCO86201958

Timeline

📋
Work Order Created Jan 30, 9:42 PM
Work Order: WO-01243497
Type: FCO
Priority: PC
⏸️
Status: On Hold by Diana Cox Jan 31, 10:21 AM
From: Entered
To: On Hold
Duration in Previous: 12h 39m
3.0 business days
🚫
Status: Canceled by Diana Cox Feb 4, 9:09 AM
From: On Hold
To: Canceled
Duration in Previous: 3d 22h
🚨 237.0 business days
🆕
Status: Entered by Mandy Newman Jan 15, 4:02 PM
From: Canceled, Entered
To: Entered, Ready for Release
Duration in Previous: 345d 6h, 0m
🚨 94.0 business days
⏸️
Status: On Hold by Angela Roosa May 29, 10:55 AM
From: Ready for Release
To: On Hold
Duration in Previous: 133d 17h
⚠️ 5.0 business days
🗓️
3 Status: Scheduled Jun 4, 8:04 AM
Status: Scheduled → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Deon Malloy
Technician: Carlos Puebla
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-06-04T04:00:00.000+0000, 2026-06-04T00:00:00.000+0000
🔧
Status: Tech On Site by Carlos Puebla Jun 4, 8:31 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 27m
⏱️
3x Labor Added Jun 4, 10:13 AM
Type: Labor
Status: Open
Qty: 1, 0.5
✔️
Status: Completed by Carlos Puebla Jun 4, 10:31 AM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 2h 0m
⏱️
Labor Added Jun 4, 11:01 AM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey Jun 4, 11:08 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 36m
📄
Status: Ready to Bill by Timothy Amburgey Jun 4, 4:55 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 5h 46m
💰
Status: Invoiced by Josh Longway Jun 5, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 4m

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Carlos Puebla
Scheduled
Jun 3, 8:00 PM
Created
Jan 30, 9:42 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03248222 Labor Open 1 $50.00 Jun 4, 10:13 AM
WL-03248223 Labor Open 0.5 $155.00 Jun 4, 10:13 AM
WL-03248224 Labor Open 0.5 $0.00 Jun 4, 10:13 AM
WL-03248267 Labor Open - $38.00 Jun 4, 11:01 AM

Details