Detailed work order timeline, KPIs, and analysis
PHILIPS HEALTHCARE • FCO • PC
📍 Pioneer Biomedical — 2815 Mercier Street, Kansas City MO, 47167
Jan 30, 2025 → Jul 27, 2026
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Jan 31 → Jan 31 | Created | ▶ Running | 0 | 0 |
| Jan 31 → Oct 20 | On Hold | ▶ Running | 180 | 180 |
| Oct 20 → Jul 14 | Ready for Release | ⏸ Paused | 181 | — |
| Jul 14 → Jul 17 | On Hold | ▶ Running | 3 | 183 |
| Jul 17 → Jul 17 | Scheduled | ▶ Running | 0 | 183 |
| Jul 17 → Jul 17 | Tech On Site | ▶ Running | 0 | 183 |
07/17/2026 HWilliams - Dispatched to FSE Bennet for today per Fady
07/14/2026 ARoosa - Recvd. email from Jake Haslag stating they do not have possesion of this unit. Sent reply email thanking him for confirming they do not have and letting him know an FSE will be reaching out via email with paperwork for him to sign.
07/14/2026 ARoosa - Sent fu email to support@piobio.com asking about device in question.
07/09/2026 ARoosa - Sent fu email to support@piobio.com about device in question.
06/30/2026 ARoosa - Recvd call from 270-887-1999, Nathan returning my call from Jennie Stewart Medical Center, where I had called to check to see if this device was located there ( info. found in Philips). Nathan informed me that they no longer have any G7's they have all been retired and he has no way of checking if this device was one of his since they have been retired.
06/30/2026: ARoosa - Called 270-887-0100, Jennie Stewart Medical Center, xfer to biomed to see if device is possibly located at their facility, VM/LM
06/25/2026 ARoosa - Sent fu email to support@piobio.com asking if we can get help in locating this device and if they do not have this device to please let us know.
06/19/2026 ARoosa - Sent fu email to support@piobio.com, philips@piobio.com, & morgan.murray@philips.com asking about device in question.
06/15/2026 ARoosa - Sent fu email to support@piobio.com and added in philips@piobio.com email found in Philips for Renee Smith labeled Pioneer Biomedical to see if we can get a response.
06/08/2026 ARoosa - Sent fu email to piobio at support@piobio.com letting them know we are past the deadline and that if they would reply to the email even if they do not have the devices so we can do ANR process.
06/01/2026 ARoosa - Sent fu email to support@piobio.com asking for an update on devices.
05/26/2026 ARoosa - Sent fu email to support@piobio.com & morgan.murray@philips.com asking for update on devices to see if they have been able to confirm them.
05/15/2026 ARoosa - Sent fu email to Pioneer Biomedical Support <support@piobio.com> asking about devices in question.
05/07/2026 MHamersley -sent f/u email: support@piobio.com
04/24/2026 MHamersley - recd email from Sabrina L at Pioneer Biomedical, stating she "sent email to manager, when available he will f/u", (she did not indicate manager name)
04/16/2026 MHamersley - sent emails to: support@piobio.com & morgan.murray@philips.com for assistance in locating these devices.
03/05/2026 MHamersley - called 629-215-7451, call went to VM/LM; sent f/u email: morgan.murray@philips.com
01/05/2026 MHamersley - called 629-215-7451, call went to VM/LM; sent f/u email: morgan.murray@philips.com
12/03/2025 RFosbury sent FU to morgan.murray@philips.com to confirm devices and/or POC
10/20/2025 MHamersley - called 629-215-7451, Morgan Murray, Demo Inventory Subject Matter Expert - HPM, 414 Union St., Nashville, TN 37219; call went to VM/LM; sent f/u email: morgan.murray@philips.com
09/19/2025 RFosbury - emailed morgan.murray@philips.com to verify inventory location.
05/28/2025 Cever sent email to morgan.murray@philips.com per Fady trying to locate device possibly in TN
05/27/2025 Cever escalated to Fady for a better contact.
05/08/2025 Rbailey - Called 610.386.5000 but this is not correct. Escalating to Planner for Assistance
04/28/2025 MHamersley - called 610-386-5000, this is not correct contact.
04/25/2025 MHamersley - called 610-386-5000, call went to operator, site is currently closed, will try back monday
Philips Medical Capital is a joint venture, owned by Philips and DLL Group, Financial Solutions Partner,
case# 0121083526; SN: DE43805716, DE43805981, DE43806977, DE43807911, DE43811514, DE43811515, DE43811523
No related artifacts
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-03298125 | Labor | Open | 0.25 | $155.00 | Jul 17, 2:24 PM |
| WL-03298126 | Labor | Open | 0.75 | $50.00 | Jul 17, 2:24 PM |
| WL-03310453 | Labor | Open | - | $38.00 | Jul 28, 1:16 PM |