Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01243500 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Cincinnati Childrens Medical Center Liberty Campus — 7777 Yankee Road, Liberty Township OH, 45044

Jan 30, 2025 → Apr 30, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (166 biz days early)
Active: 182 biz days
Paused: 129 biz days
🕐 Clock stopped: Completed (Apr 30, 2026)
▶ Clock Running
Status: Created
Jan 31 → Jan 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
180d
▶ Clock Running
Status: On Hold
Jan 31 → Oct 20, 2025
180 business days (counted)
Running total: 180 of ? biz days used
⏸129d
⏸ Clock Paused
Status: Ready for Release
Oct 20 → Apr 28, 2026
129 business days (not counted)
▶ Clock Running
Status: Scheduled
Apr 28 → Apr 30, 2026
2 business days (counted)
Running total: 182 of ? biz days used
Created: Jan 31, 2025 Completed: Apr 30, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 31 → Jan 31 Created ▶ Running 0 0
Jan 31 → Oct 20 On Hold ▶ Running 180 180
Oct 20 → Apr 28 Ready for Release ⏸ Paused 129 —
Apr 28 → Apr 30 Scheduled ▶ Running 2 182
Dispatch 1.0d
Holding 310.9d (excluded)
Coordinators 2.5d
Billing 21.6d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
310.9 days
Coordinators
2.5 days
Over SLA
Billing
21.6 days
Over SLA
Created: Jan 31, 2025 Due: Dec 31, 2026 Completed: Apr 30, 2026 (245 days early)
📅
312.0 days Total Age
⏱️
181.0d in On Hold Longest Stage
🔄
13 transitions Status Changes
⚠️
4.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Apr 28, 2026
Visit 2 Apr 29, 2026

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 561 days old
🚨
Primary Delay 181.0 days stuck in "On Hold"
⏱️
Total Delay 4.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
On Hold
181.0d
Ready for Release
129.9d
Scheduled
2.5d / 2.0d SLA
Closed
4.5d / 1.0d SLA
07e-Partial Project
4.9d
Ready to Bill
2.8d / 1.0d SLA
Invoiced
11.0d
Billing Correction Needed
7.0d
WO Correction Needed
0.8d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
05/22/2026 Jsackett - Deleted SM-261322, returned WO to Billing Correction for Update + Rebill per credit request

04/28/2026 HWilliams - FSE Paul is onsite at Cincinnati Childrens Liberty Campus 7777 Yankee Rd Liberty Township, OH 45044 and located devices and requested WO be dispatched to him. Updated location from Pioneer Biomedical 2815 Mercier Street Kansas City, MO. 47167 and dispatched.


04/24/2026 MHamersley - recd email from Sabrina L at Pioneer Biomedical, stating she "sent email to manager, when available he will f/u", (she did not indicate manager name)


04/16/2026 MHamersley - sent emails to: support@piobio.com & morgan.murray@philips.com for assistance in locating these devices.

🔧 Work Performed
Install G7 modules.
🔍 Technician Findings
nr
⚠️ Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄 Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞 Call Description
FCO86201958

Timeline

📋
Work Order Created Jan 30, 9:42 PM
Work Order: WO-01243500
Type: FCO
Priority: PC
⏸️
Status: On Hold by Diana Cox Jan 31, 10:20 AM
From: Entered
To: On Hold
Duration in Previous: 12h 38m
🚨 181.0 business days
✅
Status: Ready for Release by Mandy Newman Oct 20, 1:08 PM
From: On Hold
To: Ready for Release
Duration in Previous: 262d 1h
🚨 130.0 business days
👷
▶
3 Technician Assigned Apr 28, 3:59 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Heather Williams
Scheduled For: 2026-04-28T12:00:00.000+0000
🗓️
Status: Scheduled by Heather Williams
From: Ready for Release
To: Scheduled
Duration in Previous: 190d 2h
⏱️
2x Labor Added Apr 28, 7:02 PM
Type: Labor
Status: Open
Qty: 2.75, 1.5
⏳ 1.6 business days
⏱️
Labor Added Apr 29, 8:30 PM
Type: Labor
Status: Open
Qty: 0.75
✔️
Status: Completed by Paul Mccormish Apr 30, 6:13 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 2d 2h, 0m
⏳ 3.7 business days
⏱️
Labor Added May 5, 12:23 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey May 5, 12:30 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 4d 18h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey May 7, 4:44 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 4h
💰
Status: Invoiced by Josh Longway May 8, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 16m
🚨 11.0 business days
💵
Status: Billing Review by Jane Sackett May 22, 11:19 AM
From: Invoiced, Billing Review
To: Billing Review, Billing Correction Needed
Duration in Previous: 14d 7h, 0m
⚠️ 7.0 business days
✏️
Status: WO Correction Needed by Timothy Amburgey Jun 2, 11:30 AM
From: Billing Correction Needed
To: WO Correction Needed
Duration in Previous: 11d 0h
⏱️
▶
2 Labor Added Jun 2, 5:37 PM
Labor Added → Status: Closed
🏁
Status: Closed by Paul Mccormish
From: WO Correction Needed
To: Closed
Duration in Previous: 6h 8m
📋
Status: 07e-Partial Project by Timothy Amburgey Jun 3, 10:13 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 16h 34m
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jun 4, 4:55 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 6h
💰
Status: Invoiced by Josh Longway Jun 5, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 4m

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Scheduled
Duration: 2.5 business days (threshold: 2.0 business days)
Exceeded by 4.0 business hours
Closed
Duration: 3.2 business days (threshold: 1.0 business days)
Exceeded by 2.2 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.3 business hours
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Paul Mccormish
Scheduled
Apr 28, 8:00 AM
Created
Jan 30, 9:42 PM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03204391 Labor Open 2.75 $50.00 Apr 28, 7:02 PM
WL-03204392 Labor Open 1.5 $0.00 Apr 28, 7:02 PM
WL-03208221 Labor Open 0.75 $0.00 Apr 29, 8:30 PM
WL-03214752 Labor Open 0.016666666666667 $38.00 May 5, 12:23 PM
WL-03245965 Labor Open 0.25 $155.00 Jun 2, 5:37 PM

Details